Epidemic Sound Reviews 

The company is very personable, and they were very quick to respond to my request.

I am extremely disappointed with my experience using Epidemic Sound.

I had an active paid subscription when I uploaded my YouTube Shorts, and my YouTube channel was also added to the safelist. Despite this, I still received a copyright claim on my video.

I submitted a dispute with all the required information, but it was rejected. I don't understand how this could happen when my subscription was active and my channel was safelisted. As a paying customer, I expected my case to be reviewed properly.

I also contacted customer support by email and explained the entire situation, but I did not receive a helpful response. It is very frustrating when you pay for a service to avoid copyright issues and then cannot get effective support when a problem occurs.

Because the copyright claim remains unresolved, I am now considering deleting my YouTube Shorts, even though I paid for a license to use the music. As a creator, this means wasted time, lost views, and unnecessary stress.

My advice to other creators is to think carefully before purchasing a subscription. Based on my experience, I feel that the company heavily promotes its service through large creators, but my own experience as a paying customer has been very disappointing.

I am sharing my personal experience to make other creators aware that, in my case, having an active subscription and a safelisted channel did not prevent copyright issues or lead to a successful dispute. I hope Epidemic Sound improves its customer support and dispute review process so that paying customers receive the service they expect.

Great music and TTS. I’ve had nothing but positive experiences using this service! By the way, their support team responds very quickly.

The music library is extensive and the mood filters help narrow down exactly what I need for my video projects. Adding my social accounts to the safe list was easy enough, so I haven't run into any copyright flags.

The service experience and response was pretty good and responsive.

For me, I prefer to use epidimic sound for my works. And I was facing some problems with payment then I send any email at morning and they reply my email fastest than I think yes thank you

The help section is awesome.

LOVE the platform, variety options for good music, intuitive interface, and flexible service. Enjoyed using it and my audiences enjoyed the music as the background, thank you!

We had a very positive experience with Epidemic Sound’s support service. The team replied promptly, clearly understood our question, and provided helpful guidance in a professional and friendly manner. Their services are also very valuable for our marketing team, especially in supporting our creative and promotional work. Overall, excellent customer service, high-quality solutions, and a reliable support experience.

Enjoyed the trial unfortunately can’t afford it at the moment but definitely will be back especially thanks to Grace who helped me out!

Amazing service that I would recommend to anyone looking to create more immersive videos

Super-helpful customer service- both on response time and fixing an issue immediately.

Grace from the support team was incredibly helpful, fast to respond, and very communicative.

My experience recovering my account with you was very pleasant. The process was fast, efficient, and attentive. Daimler was fantastic—he responded faster than any other support emails I’ve ever received from other companies, whether I was making a purchase or recovering an account.
You guys provide excellent customer service. I really appreciate that you don’t leave your customers hanging in confusion.

I rarely write reviews, but this experience truly deserves one.
I contacted Epidemic Sound because my bank had to cancel my card after a fraud attempt, and I was worried about my annual subscription renewal.
Carlos immediately understood my situation and manually cancelled my subscription to prevent any failed payment attempts while my bank was replacing my card. That level of care and proactive support is something you don't see very often.
Instead of waiting for a payment to fail, they solved the problem before it could happen. The communication was fast, professional, friendly, and genuinely human.
This level of customer service gives me even more confidence in choosing Epidemic Sound. As soon as my new card arrives, I'll happily subscribe again.
Thank you, Carlos, and thanks to the whole Epidemic Sound team. A well-deserved 10/10.

Extremely happy with the support. The team continually worked with me asking the right questions and providing the best options. I truly appreciate the help and I definitely continue to recommend your service to other drone pilots. Thank you.

The customer service at Epidemic Sound is truly excellent. The team is highly professional, responsive, and always willing to help with any questions or issues. Every interaction feels friendly, efficient, and solution-oriented.

It’s clear that they genuinely care about their users and go the extra mile to provide support. This level of service makes the overall experience even more enjoyable and reliable.

Getting support is easy and pleasant. Highly recommend ES.

Support has been very helpful resolving my billing issue. Absolutely love the service.

The customer service was great! Thank you.