Equality Advisory Support Service Reviews 

Really helpful, informative, and compassionate - thank yoU!

Rory was really helpful in helping me understand my issue and what it falls under legally.

Saddi Ahmad

The call handler was very patient and understanding.

She listened to me and gave some helpful advice.

I have tried to get help from the EASS over a long period of time. I reported to them matters of discrimination, breaches of the Equality Act, Human Rights Breaches, malfeasance by my Council, theft of my property caused by the Council, loss of the tools of my trade, unfair treatment by my Council, as evinced by a High Court Ruling of 2010.

The EASS does the telephone equivalent of shrugging it's shoulders. Dropped calls, then "no one available now, call later" messages.

I gave the agent Oliver my telephone number, the call was dropped, but he didn't call back.

In my opinion the Equality and Human Rights Commission is wrong in using this terrible service to take serious Equality and Human Tights calls.

I am worried sick about the incompetence and neglect in our country.

Was no 9 in the queue for the live chat and the message said average wait time was 13.01 mins. Watched the screen as I went from 9 to 1 in the queue and the wait time went to nil. Expecting someone to then start the chat but got message saying sorry for delay, waiting for an agent to become free and the time went back up to 11.01 but i remained at no 1 in the queue. Then chat message box went off completely and i wriggled the mouse but when message box came back on, i was 6th in the queue and the average wait time had shot upto 11.00 mins again. So my wait time was almost 30mins. Useless service!!

I have had to use EASS 3 times now about my severely disabled son and 2 serious incidents that occurred to him - they could not have been more helpful and were extremely knowlegeable - thank you all for your amazing assistance !

I spoke to Jamie earlier about a problem I’m experiencing and they were absolutely fantastic. Very calm, clear and sincere advice, giving me all the options and the confidence to go forward. Thank you Jamie

Whitney was super helpful and guided me to where I needed to be.

I had a really positive experience with the Equality Advisory Support Service. I spoke with Deborah, who was kind, understanding, and genuinely supportive from the start. She listened carefully, took thorough notes, and took the time to explain everything in a clear and reassuring way. I never felt rushed and came away feeling much more confident and supported. I’m really grateful for the help and guidance she gave me — it made a difficult situation feel much easier to manage.

Whitney was very informative and also empathetic to my needs. Thank you.

Debbie was great. Professional, patient and very kind. All done in short time. Raise her salary!

What an amazing service and huge help - James gave me all the information I needed and put it simply so I could understand.

What absolute LEGENDS

I contacted the Equality Advisory & Support Service because I was distressed by how the Department for Work and Pensions handled my disclosure of homophobic abuse during an administrative phone call at the Mandatory Reconsideration stage for PIP. I did not feel that the DWP case manager was trained to handle such disclosures, and her comment in the written notes I later received — “claimant (…) did not stop talking at me for 5 minutes” — was crass, tin‑eared and upsetting.

I spoke to Debbie at the Equality Advisory Service for fifty minutes. I was distressed at the start of the call, and she responded with empathy and skilled listening. She signposted support from GALOP and Support Through Court. She also explained the concepts of Prohibited Conduct and Discrimination Arising from Disability, and directed me to a template letter for raising discrimination concerns.

I would strongly recommend this advisory service. The staff member I spoke to was well‑informed and supportive.

I had my first call with the Equality Advisory and Support Service today and spoke with Jamie. The support was exceptional — clear, accurate, and genuinely helpful. Jamie took the time to explain everything in a way that was easy to understand and made the whole process feel straightforward. A very positive first experience and greatly appreciated.

Whilst on holiday in England (I am from Northern Ireland), my friend & I experienced upsetting disability discrimination. As this had occurred in England, I had to seek advice there.
I spoke to a lovely lady, Jamie, who listened to my explanation of what had happened. She asked me relevant questions about the details. Jamie was very knowledgeable about the support I need to take this further. She explained that they are not able to provide legal advice ( I knew this from the website) but did explain in detail of what I could do to move forward. This involved the relevant policies, Acts, Law, etc.
I really felt that Jamie did listen to me & pointed me in the right direction. I am so glad I made that call today. I have gained a lot of new information which will be of great benefit to me. I am very grateful for Jamie's input.

RORY HE WAS THE PERSON works within the e a s s advisory. He gave me some excellent advice. He had time for me and every question I needed to be asked he could answer professionally he spoke to me like a person something that I was very happy with it wasn't a dictated Script so yeah, I was over the moon with the outcome and now I had the conversation. I was clear in my mind going foward

Rosie

Two weeks to attempt to get someone, a sent a complaints form and it won't even send, total gaslighting of the disabled community

In comment to the reply, tired very hard to complain several times, the online form doesn't submit when the office is shut. So after spending a long time creating a complaint form it was deleted. Theres even an offer to given feed back on the calls, which cut you off so feedback is impossible.

I have sent email just yesterday, asking to complain by email which is reasonable adjustment for my disability.

Simply disgusted

Debbie the advisor explained things very well. Making sure I understood while being friendly and considerate. Many thanks.