I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
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Reviews shaping this summary
The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
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Reply from Equifax
Hi Corrien,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Swift, pragmatic, helpful, polite
Swift, pragmatic, helpful, polite help on line and by email
July 10, 2026
Reply from Equifax
Hi Richard,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Proffesional courteous
Proffesional courteous, managed to resolve a few issues, a pleasure to deal with highly recommend
July 4, 2026
Reply from Equifax
Hi John,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Banging my head against a brick wall!
In March 2026 my car leasing company Leasys reported that I had missed a months lease payment. This was incorrect all my payments were up to date and paid on time for the 4 years of the car lease.
I had proof this was a mistake. But a marker was put on my credit reference by the FCA and my credit score plummeted, the first time ever. They have also refused to help me put this right, despite seeing proof that the accusation was false.
Eventually Leasys agreed they had made a mistake but still to this day that marker is on all credit agencies in my name and despite being told it was going to be sorted it has not? Many, many emails and messages have been sent. So following a meeting with my solicitor I have decided to take Equifax and the car leasing company to court. I am assured that with all the evidence it is a no brainer. Unfortunately it has negatively effected my health over the 4 months.
So just a warning this company do not care about the customers wellbeing, ‘banging your head against a brick wall’ springs to mind and believe me it hurts!
July 17, 2026
Unprompted review
Reply from Equifax
Hi Jenny,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Baselessly denied a phone contract
I was denied a phone contract due to Equifax failing to register that I am on the Electoral Register (I have documentation from the local council as well as my Experian account confirming this). This information has been forwarded to Equifax and I am still waiting for them to fix this. Their customer service was reasonably helpful explaining the issue but at the end of the day, they've denied service based on easily verifiable faulty data. I'm not impressed.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Callum,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Kelly,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Somebody incorrectly used my name…
Somebody incorrectly used my name against an address I have never been to or have any knowledge which has affected my lifelong unblemished and perfect credit score. As a result it has affected my ability to remortgage. Something is wrong with the system as even when the error by a third party has been corrected and it has been acknowledged that this has nothing to do with me… it remains to are t my credit score!
July 7, 2026
Reply from Equifax
Hi Peter,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Very difficult to log corrections and…
Very difficult to log corrections and see messages all from “no-reply “ emails
If British Gas had not robbed me I would not have bothered with Equifax
March 28, 2026
Reply from Equifax
Hi David,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Incorrect information on file - complaint ignored
Tried to log a complaint for incorrect information being held.
First they responded saying call us or give a number for us to call you on, which I refused as I wanted their response in writing.
Their written response then followed days later saying they could see nothing wrong (I had already supplied all the relevant evidence and information in the complaint), and that I should contact the relevant company concerned (already done that they told me to contact Equifax where they got the information from).
So I'm in a pointless cycle that is going nowhere with neither company willing to take ownership.
The issue that Equifax have on my file is not seen as an issue by either Experian or Trans-Union.
Equifax also refuse to accept this, despite me providing them with copies of my reports from both companies that clearly show that neither of them has any issues on my credit report.
My Equifax rating is much lower than my Experian and Trans-Union ratings.
I would say avoid at all costs but unfortunately you have no choice in the matter, you are literally at their mercy and there's very little you can do about it because they don't even take your complaints seriously.
A few days after my complaint with Equifax was marked by them as "resolved" they then took 70 points off my score which then pushed me down a level.
June 30, 2026
Reply from Equifax
Hi Liz,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Poorly designed experience
Poorly designed experience. They seem to think free coffee etc will make up for a fundamentally weak core value proposition.
July 12, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Good but app integration is frustrating
A comprehensive look into your credit history well worth paying for a subscription even only for a short period to gain a good personal insight to your fiances. Only grumble would be it seems app is underdeveloped as if you wish to view credit file from app it redirects you to website and you have to go through log in process again. A minor gripe but begs the question why can't it be completely integrated especially as you are encouraged to download and view via app, therefore that's why I knocked the review point down from 5 to 4 stars
May 5, 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service and your helpful comments are much appreciated.
We are listening to your feedback and will take this into careful consideration when planning future changes to our service.
If you have any further questions, feel free to reach out via our Online Help page.
Kind regards
The Equifax Team
Asked for a notice of correction and…
Asked for a notice of correction and within 24 hours was applied wow good job team many thanks for your time and consideration.
July 9, 2026
Reply from Equifax
Hi Adam,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
The re assurance that my credit rating…
The re assurance that my credit rating was of a high standard after being turned down for a new mobile phone contract.
July 8, 2026
Reply from Equifax
Hi Brian,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Solved my issue within 24 hours.👍
I had a discrepancy on my credit report. I raised the issue with Equifax, and within 24 hours it was rectified and fixed. Thanks again.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Robin,
We appreciate you taking the time to leave your feedback, thank you.
I'm happy we have been able to assist with your query.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Your site holds the wrong details and…
Your site holds the wrong details and your call centre is pathetic they couldn't understand English or speak it well .
You still have the wrong details on file.
July 1, 2026
Reply from Equifax
Hi Bart,
Thank you for taking the time to leave us some comments.
It looks like you believe some of the information on your report to be incorrect. This information is supplied to us by your provider and we can help you correct the information by using the data dispute process. As we don't own the data, we'll manage the dispute with the data supplier on your behalf. Once the dispute has been raised, the company has 21 days to respond to it. While this is happening, we'll add a note to your Equifax Credit Report so that any organisations looking at it are aware that the information is under dispute. If you prefer, you can get in touch with the company directly and ask for changes to be made at the earliest opportunity. If you are successful, you can ask the company to ensure records are updated at Equifax and any other Credit Reference Agencies as soon as possible.
Please feel free to get in touch with us using our Online Help page, we are keen to assist in any way we can.
Kind regards,
The Equifax Team
detailed complaint…got a template response
I provided a detailed complaint together with supporting documentation clearly demonstrating multiple inaccuracies on my credit file, including an incorrect current address, missing active credit accounts and other reporting discrepancies. Despite this, I received what appeared to be a generic template response that failed to address the specific issues I had raised.
My previous complaint on the same matter was also marked as resolved, yet the problems remained. I have now had to raise the issue again and provide the same evidence for a second time.
The customer service team has repeatedly failed to properly investigate or correct the inaccuracies on my credit file, despite being provided with clear supporting documentation. As someone preparing for a future mortgage application, I expect a credit reference agency to maintain accurate records and to investigate legitimate concerns thoroughly, rather than sending standard responses that do not address the complaint.
I sincerely hope my complaint is now reviewed by someone who will fully investigate the evidence provided and ensure my credit file accurately reflects my personal information.
July 9, 2026
Unprompted review
Reply from Equifax
Hi Medina,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
Quick, but inaccurate and unhelpful
It was quick and easy to set up my Equifax account. But the information they gave me about old motor finance deals was inaccurate. They identified one former deal at a time when I know I had none, and failed to identify the only real motor finance deal I’ve ever had. Their responses to my queries were very unhelpful and did not resolve the issue. I feel that after using their service I actually know slightly less than I did beforehand, instead of more.
July 8, 2026
Unprompted review
Reply from Equifax
Hi there,
Thank you for detailing your feedback, It sounds like you've had a really poor experience with us so far, and I'm sorry for that, but we appreciate you taking the time to tell us about it as it gives us the opportunity to put things right for you.
You've not left enough information in this post for us to identify you, but we've sent a private request for this information via Trustpilot and if you respond to that we'll be able to find your details and help.
Kind Regards,
The Equifax Team.
Very poor customer service can’t speak…
Very poor customer service can’t speak proper English. Doesn’t listen to customer at all. If you send email they say call us when you call they say email us. Even I requested to speak their manager but they said he’s not here today.
July 7, 2026
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback.
I’m sorry that your experience with Equifax hasn't met your expectations. We're currently investigating this for you and will be in touch with updates on your case.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
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