Equip2clean Reviews

1,951

•

4.3

Cleaning Products Supplier

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Review summary

Created with AI, based on recent reviews

Considering 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality and performance of the products, noting that equipment works as expected and delivers powerful, effective results. Many also highlight the excellent service, with staff being friendly, supportive, and quick to resolve issues or provide replacements. Additionally, people appreciate the fast and reliable delivery, often receiving orders swiftly with clear communication. However, some people mentioned receiving products not as described or unsuitable for their intended use. A few others found customer support unhelpful when dealing with missing parts or faulty items, sometimes leading to frustration.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and swift... See more

Service

Reviewers mention positive feedback about service, with many praising the quick and helpful assistance... See more

Quality

Consumers find quality to be positive, with many praising the solid construction of products like hose reels... See more

Order

People report ambiguous experiences with order, with some consumers praising the quick and easy ordering... See more

Reviews shaping this summary

Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more

Company replied

Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more

Company replied

Competitive price and speedy delivery. I had never used this product before but I am pleased to say it lived up to the reviews and left my car very easy to dry off with absolutely no water marks. Will... See more

Company replied

I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... See more

Company replied

Company details

About Equip2clean

Written by the company

Founded by Eric Paxton, a Merchant Navy Veteran, who left in 1960. Using the skills gained through his service, he manufactured industrial cleaning equipment and started a family-run business.

Equip2clean has built a reputation for providing excellent customer service, competitive pricing, and a wide range of products to meet the needs of any cleaning application.

At Equip2clean we understand the importance of having the tools and equipment to get the job done effectively and efficiently. That's why we offer a comprehensive selection of cleaning equipment and supplies, including pressure washers, vacuums, gutter vacuum systems, sweepers, scrubber dryers, carpet cleaners, and much more.

Whether you're a small business owner, a large industrial facility, or a homeowner looking for the best cleaning solutions, Equip2clean has the expertise, products, and services to meet your needs. Contact us today to find out how we can help you achieve your cleaning goals.

BUSINESS START-UP PACKAGES

PRESSURE WASHERS

GUTTER VACUUM SYSTEMS

CARPET CLEANING MACHINES

WINDOW CLEANING SYSTEMS

FLOOR CARE EQUIPMENT

HOSES & ACCESSORIES

The 1st Choice of Cleaning Pros

Written by the company

Over 50 Years in the Trade!: Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.

Always Happy to Help.

Great Quality Gear at The Best Prices!

12 Months Warranty.

Contact info

Kiam House, L33 7TD, Liverpool, United Kingdom
0151 548 5500
support@equip2clean.co.uk
www.equip2clean.co.uk

4.3

Excellent

2K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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All reviews

(1,951)

478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 24, 2026

Good product Good service

April 14, 2026

Reply from Equip2clean

Apr 27, 2026

Hi Allan,

Thank you for the great 5‑star review. Really pleased to hear you’re happy with both the product and the service.

If you need anything else at all, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 24, 2026

Good communication when enquiring about a specific item i needed etc and was delivered in good time 🙋‍♂️

April 7, 2026

Reply from Equip2clean

Apr 22, 2026

Hi Stephen — thank you for the 5‑star review. I’m really glad the communication was helpful when you were checking the item you needed, and it’s great to hear everything arrived in good time.

Jon Raven
Head of Customer Service
Equip2Clean

Apr 17, 2026

Wrong items received and going around…

Wrong items received and going around in circles with emails trying to send them back.

April 7, 2026

Reply from Equip2clean

Apr 22, 2026

Hi Allan — I’m very sorry you received the wrong items and for the frustrating email exchange about returns. I’m Jon Raven and I’m taking over this personally.

We sent an upgraded 900mm lance because the basic model was out of stock, and it was supplied with the correct couplings, but that does not excuse the confusion or the poor communication you’ve experienced. Please accept our sincere apologies.

I’ll sort this immediately — either an exchange, a full refund, or a partial refund if you wish to keep the upgraded lance. I’ll also arrange and pay for the return collection or provide a prepaid return label so you don’t have to chase this any further. Please contact me directly at jon.raven@equip2clean.co.uk or reply here and I’ll action it straight away.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 17, 2026

Very good

Very good, thank you!

August 29, 2025

Reply from Equip2clean

Apr 17, 2026

Hi Peter,

Thanks for the brilliant feedback — great to hear everything was “very good.” I really appreciate you taking the time to leave a review.

If there’s anything you need next — spare parts, advice, or help with an order — just let me know and I’ll sort it.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 15, 2026

Bought a dtlr pressure washer over a…

Bought a dtlr pressure washer over a year ago had a few problems been back a few times for repairs
After a year and half they are sending a replacement out brand new
Can not fault this company really helpful and Lewis who dealt with me was so nice
If you want a professional service don’t hesitate to use this company

April 15, 2026

Unprompted review

Reply from Equip2clean

Apr 17, 2026

Hi Ronnie,

Thanks so much for taking the time to leave this — I really appreciate it. I’m glad Lewis and the team were able to help and that we could get a brand‑new replacement out to you after the issues you had. That’s exactly the sort of outcome we want for our customers.

If anything else comes up with the machine or you need parts, servicing or advice, drop me a line and I’ll sort it for you.

Thanks again for the kind words and for sticking with us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 12, 2026

Excellent Communication

Excellent communication, goods turned up on time . Will use them again soon

April 2, 2026

Reply from Equip2clean

Apr 17, 2026

Hi Paul,

Thanks so much for the great review — I’m really pleased to hear the communication was clear and your order arrived on time. We’ll be ready to help whenever you need us next, whether it’s another order, spare parts or advice to get the best from your kit.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 12, 2026

Great service

Great service, good quality equipment

April 1, 2026

Reply from Equip2clean

Apr 17, 2026

Hi Simon,

Thanks for the great review — really pleased to hear you found the service excellent and the kit good quality. We take pride in both, so it’s brilliant to get that feedback.

If you need any spare parts, setup tips or recommendations for getting the most from your equipment, drop me a line and I’ll help out.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 11, 2026

Great products

Great products. used this company mutiterble times always fast at getting my equiment sent out fast delivery. I ordered the bronze cleaning package full exterior cleaning setup with the kiam 3700pr great machine hasnt let me down. Also been back mutiterble times for more equipment like pressuer hoses and pressuer gauge ect

April 1, 2026

Reply from Equip2clean

Apr 17, 2026

Hi Ashley,

Thanks so much for the brilliant review — I really appreciate you taking the time. It’s great to hear the Bronze cleaning package and the Kiam 3700PR have been reliable for you, and that our delivery speed has been working well.

Thanks too for coming back to us for hoses, gauges and other kit — repeat customers like you are the reason we do what we do. If you ever need spare parts, advice on setup, or want me to hold stock for a future order, just say the word and I’ll sort it.

All the best
Jon Raven
Head of Customer Service
Equip2Clean

Apr 10, 2026

Reacted positively and quickly when…

Reacted positively and quickly when part supplied did not manufacturer's label, and therefore did not fit.

Prompt replacement by First Class post

March 31, 2026

Reply from Equip2clean

Apr 17, 2026

Hi Paul,

Thanks for the feedback — I’m really glad we could sort that part quickly for you and get a replacement sent First Class. Sorry again for the mix‑up with the manufacturer’s label, and I appreciate you bearing with us.

If you need anything else — a hand fitting the new part or help finding spares — just let me know and I’ll sort it.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Apr 10, 2026

I had a great experience

I had a great experience, I bought a carpet cleaning kit, everything arrived perfectly, I highly recommend it.

March 31, 2026

Reply from Equip2clean

Apr 17, 2026

Hi Falcon,

Thanks for the lovely review — I’m really pleased everything arrived perfectly and that the carpet cleaning kit hit the mark. It’s great to hear you had a smooth experience.

If you ever want tips on getting the best results from the kit, need replacement parts, or want me to hold stock for a future order, just drop me a message and I’ll sort it.

All the best
Jon Raven
Head of Customer Service
Equip2Clean

Apr 10, 2026

Arrived on time

Arrived on time
No hassle
Brilliant service

March 31, 2026

Reply from Equip2clean

Apr 17, 2026

Hi Joan,

Thanks so much for the great feedback — I’m really pleased the order arrived on time and that everything was hassle‑free. If you need replacements, spare parts, or any advice in future, just drop me a message and I’ll sort it.

Kind regards
Jon Raven

Apr 9, 2026

Customer service is shocking guy had…

Customer service is shocking guy had attitude after I wasn't happy with a blown fuse yeah only a fuse buts its a brand new machine shouldn't have been questioned in the first place

March 30, 2026

Reply from Equip2clean

Apr 9, 2026

Hi Declan,

Thank you for taking the time to leave your feedback, and I’m genuinely sorry for the experience you’ve had. You’re absolutely right — when you buy a brand‑new generator, you shouldn’t feel questioned or dismissed over something as simple as a blown fuse. That’s not the standard of service we aim to deliver.

A fuse failing on a new machine is rare but can happen, and it should have been handled quickly and without any attitude. I’m really sorry that wasn’t your experience. I’ll be addressing this internally to make sure it doesn’t happen again.

I’d really appreciate the chance to speak with you personally so I can put this right and restore your confidence in us. Please contact me directly at jon.raven@equipmartuk.co.uk and I’ll make sure you’re properly looked after.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

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