Equity Commerce Reviews 34

I agree that the customer service is poor and needs some improvement. I waited on the phone line for 20 minutes, and the lady on the phone had no idea what to do with my issue and just hung up on me!

So far so good they are the best payment gateway that I had very used.

Poor customer service

Equity commerce has done a great job for us. Their system is easy to use, and their reponse to questions or requests for help is very prompt.

The best way to describe what the do for me is by keeping me informed by not only their very easy web site, but by e-mails and yes by USPS!. They are taking care of a very sensitive and private matter for me and at every contact with them its very apparent they understand this.

Brady Waite at Equity Commerce is extremely customer oriented, answers any questions I may have about my merchant services, and is a great representative of the company. I highly recommend Brady Waite for merchant services.

Our company constantly had people calling to get us to change merchant service providers. We were, quite frankly, satisified with our old company, and really didn't see any need to change. Sometimes it is much easier to just keep things the same. But, once we decided to make the switch, we were pleasantly surprised by how smoothly everything went after the change. No broken promises, no hidden charges, no frustrations. Service has been excellent and very much appreciated.

Brady Waite represented Equity Commerce and found the best solutions for our non-profit needs and went 'above and beyond' to provide services and thoughtful consultation.

Equity Commerce is an excellent payment processor to work with. The personal service sets them apart.

This company has been very easy to deal with! Got us great rates and set up everything. Josh H was very helpful and if I have any questions I can still call him to help me. Would definitely recommend their services!

I am a new customer, but up to this point, I've been very satisfied.

We just switched our credit card processing over a month ago. OMG!! I'm so excited...STILL! LOL I find the way to enter information is so easy. It didn't take me long at all to get the hang of it. We have to do everything by computer so its a little more involved but the one thing I ABSOLUTELY am in love with is the "recurring" transaction option. Too cool and what a time saver for me! We should've done this a long time ago...what were we thinkin??

Oh yeah and the customer service is freakin' amazing! Thanks Equity...you guys rock!!!

So far my experience with this company has been wonderful! It was very easy and quick to set up the account over the phone. I ordered my reader before a holiday so I will be receiving that soon, I even received a packet with the sticker that says we now accept visa, MasterCard exc. which I am very excited about! I think this was an awesome addition to starting up my business and can't wait to see the ease of use with the reader, and the rates are the lowest I found anywhere. The coustomer service was great they walked me through every step of the whole process. I would definitely reccomend this to my friends!

Thank you to everyone for getting my account setup so fast also for being so helpful and friendly

I have recently started my own business and Equity has helped me with my very first credit card charge. It was simple and easy.
Not too expensive. Others charge more for the same services I get from Equity.
I've only been with them for a couple of months. I wanted to see if they were really for me and it turns out they are. I am happy with their service.

I was happy with the experience getting my account set up for my credit card reader. It was a little drawn out, but I think worth it. It seems much more legitimate than the square. It comes with security features and I have a direct contact. So if I have any issues or problems, I can call her directly for help. My contact was very nice and helpful.

Equity Commerce is the state and quailty of being simple. Equity Commerce gives you the freedom from complexity and intricacy.

I got what I want and it works great

I am with this company a short time but am truly impressed
with the personal customer service. Couldn't have been a
smoother signing up of new merchant service account.