Equity Prime Mortgage LLC Reviews 130

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Our experience was nothing short of a nightmare! The process took over 65 days, we almost lost our dream home TWICE! The underwriter fought us every step of the way on the most self explanatory things... See more

Rated 2 out of 5 stars

EPM did everything to help us in the beginning. Once they knew they had our business and we were stuck, they started slacking and not telling us they needed things and not telling us what was happenin... See more

Company replied

Rated 1 out of 5 stars

Working with Will feels like working with Keanu Reeves in Bill and Ted’s Excellent Adventure . . . or working with some “surfer dude” on “island time.” Maybe he’ll get back to you, probably not. May... See more

Rated 1 out of 5 stars

We have been going through this for almost 4 months and paid for 3 extensions and have no clue when we are closing. Our family is being forced to put our stuff in storage and couch surf with 5 small c... See more

Company details

  1. Financial Institution

Information provided by various external sources

Equity Prime Mortgage LLC is a national lender whose operations extend to over 45 states. We provide a variety of mortgage products to assist you with finding solutions to all of your needs. Our company has Certified Underwriters on staff which allow for decisions on your application quickly. We maintain a dedicated professional sales and operations staff that insures the closing process is quick and efficient.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

130 reviews

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Rated 2 out of 5 stars

I would not recommend Equity Prime Mortgage.

First major concern was when loan agent paused the loan process after the seller's agent called her and said that the deal may fall through because of tough negotiations. This caused serious stress to meet our deadlines. Then another agent sent an important document to me after 4PM that needed to be signed the same day or else the closing date would need to be postponed a day, and failed to communicate the importance until after I signed it the next day. Maybe it wouldn't have been a big deal to some but we were flying from NJ to FL for the closing and the next day the title company wasn't available, so that really put us out.

April 10, 2017
Unprompted review
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Rated 5 out of 5 stars

The team at Equity Prime were great

The team at Equity Prime were great. Eric and Chris worked to get me the best mortgage program for my situation. They were communicative and explained everything clearly. Ali was great in getting my loan through in an efficient manner without unneeded steps. I was very happy with the whole experience. It was a fantastic job by everyone involved. I will not hesitate to recommend Equity Prime to my friends and family.

April 10, 2017
Unprompted review
Rated 5 out of 5 stars

EquityPrime works hard!

EquityPrime is a team of hard working, energetic rock stars! I'll use them for any mortgage related needs and highly recommend them to all of my friends & colleagues.

April 10, 2017
Unprompted review
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Rated 5 out of 5 stars

They were great help me every step of …

They were great help me every step of the way from the beginning until the day of my closing.. Michael was very honest straightforward.. if he could get it done he will get it done no hidden fees no anything everything was up front anddoor and no BS
Thanks guys

April 10, 2017
Unprompted review
Rated 5 out of 5 stars

I worked with them on getting a house

I worked with them on getting a house. It was a fast paced sale. Being a first time buyer i didnt know much on what I was doing or what i had to do. Jim and Sam were outstanding. They patiently explained whenever I had a question and helped me along the way. I highly recommend this team.
Tim

April 10, 2017
Unprompted review
Rated 5 out of 5 stars

EQUITY PRIME Mortgage and all the team …

EQUITY PRIME Mortgage and all the team was pretty help full in everything we need to buy our HOME.

April 7, 2017
Unprompted review
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Reply from Equity Prime Mortgage LLC

Wonderful news to hear! Thank you for the kind words. We are so glad we were able to help you on your loan journey.

Rated 5 out of 5 stars

This company and all the employees …

This company and all the employees there, are very helpful. They went out of their way to help us

April 5, 2017
Unprompted review
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Reply from Equity Prime Mortgage LLC

Wonderful news to hear! Thank you for the kind words. We are so glad we were able to help you on your loan journey.

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Rated 5 out of 5 stars

Painless & pleasant experience

Every step of the way in my homebuying experience was easy & flawless. It's been about 15 years since I bought a home & was very nervous & my anxiety was high prior to the process but it turned out to be a pleasant experience thanks to Ryan Terpay at Equity Prime!

April 5, 2017
Unprompted review
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Reply from Equity Prime Mortgage LLC

Thank you for the kind words. We are so glad we were able to help you on your loan journey.

Rated 2 out of 5 stars

The people at equityprime are very …

The people at equityprime are very inexperience with hud loans it make this a very bad experience for me

April 5, 2017
Unprompted review
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Reply from Equity Prime Mortgage LLC

We want to apologize for any negative experience. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client's opinions very seriously. We appreciate your feedback.

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Rated 1 out of 5 stars

Should be 1/4 of a Start

Should be 1/4 of a Start, if there was a choice. Worst experience, no organization, people with so many years of experience not doing the right thing for the customer.

April 4, 2017
Unprompted review
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Reply from Equity Prime Mortgage LLC

It is unfortunate you had a negative experience. Please take a moment and send an email to us directly at helpdesk@equityprime.com to address our Client Support Team. We take our client feedback very seriously. If you would like to speak to someone at our home office please call us at (877) 255-3554 and ask to speak to someone in our Client Support Team. We appreciate your feedback.

Rated 5 out of 5 stars

I got best experience helpful people …

I got best experience helpful people and fast service. Highly recommended.

April 4, 2017
Unprompted review
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Reply from Equity Prime Mortgage LLC

Wonderful! Thank you for the positive feedback. We are so glad we were able to help you on your loan journey.

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