Ernest Jones Reviews 

personal approach

Found what I was looking for! Shame I didn’t qualify for 10% off

The online shopping experience was fine and speedy. However, the discount code would not display correctly on my phone or pc. I had to trawl through your terms and conditions to find a code that worked. What should have been a 5 minute transaction ended up taking nearly an hour!

Tried ordering at 10pm for home delivery, but the order failed twice (tried a difference credit card the second time).
Had left the "basket page" open on my laptop" and
when I tried again the following morning with the same second credit card and this time the order went through.
The process was OK when it worked.

Poor. Checkout kept trying to connect and then rejected the card payment which didn’t make sense. When checked out with Apple Pay it worked. Should be easier to checkout.

Absolutely brilliant

I ordered a 18ct extra heavyweight 4mm wedding ring, supposed to arrive in 2 days but took 5 days. It only measures 3mm and is not heavytweight. Very disappointed will not use again or recommend.

Attracted by the extra 10% then found that was not applicable to my purchase

The website offered a 10% discount for signing up … but then after I had, it said my purchase didn’t qualify, without a reason why. Irritating!
Payment online was not smooth… website told me my Lloyds payment had failed … subsequently I was redirected to authorise on my banking app, which did then work OK.

Bought a white gold ring wedding ring. Sadly within a short time it discoloured. Ralph the store manager sorted it all out we exchanged for a platinum band paying the extra, Ralph gave excellent customer service.
Thank you

Just purchased a stunning diamond ring from Telford branch,Emma went above and beyond to help me choose, loved the fact that they don't judge you by how you look which is often case when purchasing higher value items, even offered my jewellery a spa day second purchase from here, great staff and gorgeous ring,

Great website and awesome range of watches

Very easy site to order had to have a refund on my ring but that came through very quick would order again 😃

seamless shopping experience, affordable prices.

Great & Enjoyed Shopping on EJ. Will come back again.

Good price, quick delivery (I hope) and a 10% discount, what's not to like.

Bought a Citizen promaster tough online at a good price. Watch was delivered on time and in retail packaging. Unfortunately the watch had no tags attached or normal wrapping so I have some doubts about it.

Quick and easy to use website. Good interactive tools. Free delivery and no hidden charges. Nice one 👍

DO NOT ORDER FROM THIS SCAM COMPANY. It has been many years since I've bought anything from this retailer, I am regretting making my recent order. I purchased a pair of earrings, then recieved an email from an obscure courier that I have never heard of. Today the courier sent me an email stating my order had been delivered, no picture, no proof of delivery - NOTHING. I did not recieve my earrings, even though I was waiting all day and need them for next week. I wanted to contact Ernest Jones to flag the issue to then realise customer service only operates Mon-Fri. The 'courier' is only contctable via their online form, something tells me I won't be getting my earrings or my money back. Do not spend a single penny buying from this company unless you want to lose your money and never see your item.

Incredibly dissappointed in the manager. Basically either calling me a liar or one of her team, all to cover her own mistake. It's a good job customer services are so kind. No kindess or compassion, lovely team members, just a shame they are let down by her. I pride myself in taking business to the high street, but for this business I'll go online.