Escape2 Reviews 

36
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Why does it take so long to amend a booking, plus virtually impossible to contact escape 2 it's a joke would not recommend ever again they are a joke

Rated 5 out of 5 stars

First class service from the team at Escape2 - couldn't have asked for me, very helpful, completely went out of their way to source a particular North Face Ladies White Ski jacket and in a medium size... See more

Rated 5 out of 5 stars

Brilliant service. There was a problem with the card payment service that escape 2 use which prevented order confirmation emails getting sent out. When I phoned escape2, I got through to a real pers... See more

Rated 5 out of 5 stars

Great company. I buy almost exclusively North American brands - The North Face and Arc'teryx mostly - I wouldn't even consider using anyone else. I always get a great deal, delivery ti... See more

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2.4

Poor

TrustScore 2.5 out of 5

36 reviews

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2.4

All reviews

(36)

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Rated 1 out of 5 stars

Amend flight

Why does it take so long to amend a booking, plus virtually impossible to contact escape 2 it's a joke would not recommend ever again they are a joke

December 11, 2023
Unprompted review
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Rated 5 out of 5 stars

Great

Got a good quality product much cheaper than original price. Very fast delivery.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Arc’teryx Atom AR hooded Jacket

I purchased an Arc’teryx Atom AR hooded jacket from Escape2. Excellent customer service & I absolutely love the Jacket. Was £40 cheaper than any other website. I am extremely pleased, thank you.

February 13, 2020
Unprompted review
Rated 5 out of 5 stars

Purchased a ladies ski jacket Lenado…

Purchased a ladies ski jacket Lenado range in Bomber Blue.
Beautiful colour ...great fit...perfect for skiing.
Very good quality ...
Fantastic customer service...easy ordering ...prompt delivery...loved the hand written message wishing me 'happy skiing'....
Definitely recommend this website.
Many thanks

February 11, 2020
Unprompted review
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Rated 5 out of 5 stars

Amazing service

Purchased ARC’TERYX Rho LTW Neck Gaiter. Was the only place online and UK based I was able to find this item still in stock. Ordered and arrived next day with no issues and free of charge. Further, the the personal touch in the parcel from Jen gives the feeling that this company cares about their customers. Would 100% recommend to any buyer and would not hesitate to purchase from this website again.

January 10, 2020
Unprompted review
Rated 5 out of 5 stars

Perfect service from start to finish

Perfect service from start to finish.

Ordered an Arcteryx jacket in the afternoon and it arrived the next morning, and at £30 off retail price.

I’m always dubious of online companies if I haven’t heard of them, but the reviews on Trustpilot were good, and it paid off for me (hence I added this review)

I highly recommend Escape2.

December 29, 2019
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Rated 5 out of 5 stars

Amazing service

Amazing service, cheapest prices found, handwritten thank you note and free delivery (which arrived the next day). Oh and the only place which had the Smith helmet & Googles I was after in stock.

September 12, 2019
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Rated 5 out of 5 stars

Good product. Good customer service. Fair price.

Purchased ski jacket via website. Product as advertised and delivered quickly. In fact the delivery was before schedule and I recieved a courtesy call from Escape2 to ensure the new time was acceptable.
Good product. Good customer service. Fair price.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. There was a problem with the card payment service that escape 2 use which prevented order confirmation emails getting sent out. When I phoned escape2, I got through to a real person who said they were already working on the problem, checked that everything was OK with my order and triggered the confirmation manually. So now I'm sure I'll get my new Hestra ski gloves before I start teaching near Verbier. :-)

December 20, 2018
Unprompted review
Rated 5 out of 5 stars

Faultless service

Faultless service. I received my Smiths ski helmet today which I only ordered on Sunday. A great service and I even received a personal handwritten message! I will definitely order from Escape2 again.

February 20, 2018
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Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered a North Face Jacket which arrived in super quick time with delivery updates throughout. When the item arrived it was accompanied by a personalised thank you on the invoice!
Will definitely use again and would highly recommend.

January 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service!

Ordered twice from these guys now. Both times with great delivery time and communications. The second time I actually got a phone call to ask if they could deliver my parcel one day earlier than I had requested!

Really nice personal touch to this company, and I will definitely order from them again.

December 24, 2017
Unprompted review
Rated 5 out of 5 stars

SUPER int. delivery time and service!!

Since the Arcteryx Atom AR jacket that I wanted was sold out EVERYWHERE in my country(Denmark) and, I was told, wouldn't be available again until September, I had to order it from abroad. Which also seemed a difficult task, cause in all stores I found, it was either sold out, or couldn't be delivered to DK....

BUT then I found these guys who had 2 left in my size, and so I ordered immediately on a late Thursday night. Friday at noon it was shipped, and - as promised - 3 working days later, Tuesday at noon, I had the jacket in my hands! In my opinion SUPER delivery time!
I even got a little handwritten note on my invoice saying "Hope you enjoy wearing the Atom AR this winter! Best wishes". Really nice touch I think!

If I'm ever in this situation again, I won't think twice about ordering from you guys again! Thank you!

January 31, 2017
Unprompted review

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