1. Several times I had to use another browser, as the Firefox default security settings prevent access (to public sites). 2. Scrolling isn't smooth. 3. Limited direct support. 4. Firefox updates ca... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My old system "Kaspersky" was starting to block programs that I regularly watched like "Fox News". I could not gain access to a lot of data and programs. Found it bizarre. Screen would cite my a... See more
Company replied
It didn't start out great, you were sending me emails, my account was due.I tried logging into my account numerous times, kept being told I didn't have an account. This went on for a couple weeks. Fin... See more
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Have been an ESET customer for a decade. In all this time, my computer, online accounts, email, data security have all remained safe from the vast array of possible threats one faces online. ESET see... See more
Company replied
Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free US-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Contact info
Toronto, Canada
- feedback@eset.ca
- www.eset.com/ca
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from ESET Canada
Thank you for your review! We really appreciate it.
Reply from ESET Canada
Hello,
we truly appreciate your feedback! It’s great to hear that you’re satisfied and everything is working as expected.
Thanks for choosing us, and we’re here if you need anything.
I've been an ESET customer for many…
I've been an ESET customer for many years so stop harassing me with publicity and email.
I'm using your product so stop trying to sell it to me.
May 25, 2026
Reply from ESET Canada
Hello Yves,
thank you for being a long-time ESET customer — we truly appreciate your loyalty.
We’re sorry to hear that our communications have been frustrating for you. Your feedback is important, and we understand your concern. You can manage your communication preferences or unsubscribe from marketing emails at any time using the link included in our emails.
If you need any assistance with this, please feel free to reach out at https://helpus.eset.com/.— we’ll be happy to help.
Reply from ESET Canada
Hello Judy,
thank you for your amazing feedback! We’re thrilled to hear that everything is running smoothly for you.
Your satisfaction is our priority, and we’re always here if you need any help.
Reliable security
Reliable security, with very light footprint, and no annoying advertising.
May 30, 2026
Reply from ESET Canada
Hello Dave,
we’re very happy to hear that you’re satisfied with our service. Thank you for your kind feedback — it means a lot to us.
If you ever need assistance, we’ll be here for you.
I do not have to worry about my…
I do not have to worry about my computer getting a virus and you are American made
May 30, 2026
Reply from ESET Canada
Hello Eugenia,
thank you for taking the time to share your positive experience with us. We’re pleased to hear that everything is working well and meeting your expectations.
We truly appreciate your support.
Excellent
Efficient, effective protection ; easy enrollment/ payment; regular silent updates; useful tools )anti-theft, network scan)
May 30, 2026
Reply from ESET Canada
Hello,
thank you for your amazing feedback! We’re thrilled to hear that
everything is running smoothly for you.
Your satisfaction is our priority, and we’re here if you need any help.
I have been using this software for…
I have been using this software for over 10 years on multiple platforms, and have NEVER had any form of virus or spywear on any device. That's why I keep coming back
May 24, 2026
Reply from ESET Canada
Hello Garrie,
thank you for taking the time to share your positive experience with us. We’re pleased to hear that everything is working well and meeting your expectations.
We truly appreciate your support.
Reply from ESET Canada
Hello Peter,
we’re very happy to hear that you’re satisfied with our service. Thank you for your kind feedback — it means a lot to us.
If you ever need assistance, we’ll be here for you.
I have been using reset for years and…
I have been using reset for years and have never had any issues.
May 28, 2026
Reply from ESET Canada
We are so happy to hear you've had such a consistently positive experience with us over the years. We appreciate your loyalty!
Reply from ESET Canada
Thank you for sharing your positive experience with us! We're glad to hear that you're satisfied with our product.
I had a virus hit my phone ESET did not…
I had a virus hit my phone ESET did not catch it ....had to reset my phone..the spot I got it said no threats were in it..
Little disappointed...but will continue to use.
May 26, 2026
Reply from ESET Canada
We're sorry to hear about your experience. In such cases, please contact our technical support team at https://helpus.eset.com/ and provide details about the website or file so we can investigate the issue further.
Thank you.
Over ten years as a satisfied customer
Been using ESET for many years (over a decade) and I have nothing but great experience with this product. I have used other AntiVirus and yet this one was the most user-friendly, reliable, informative and easy to renew.
May 27, 2026
Reply from ESET Canada
Thank you for your wonderful review! We are so pleased to hear that our protection has served you well for over 10 years.
I HAVE BEEN A CUSTOMER FOR A NUMBER OF…
I HAVE BEEN A CUSTOMER FOR A NUMBER OF YEARS AND ALWAYS , WITHOUT EXCEPTION , FOUND ESET TO BE A GREAT ASSET TO MY COMPUTING EXPERIENCE . IT DID KEEP MY COMPUTERS ALWAYS SAFE AND IN WORKING CONDITION . IT IS FOR THOSE RAESONS I RE-STALLED ESET ON THIS , MY NEWLY ACQUIRED COMPUTER . I'VE NOT BEEN DISAPPOINTED !!
May 26, 2025
Reply from ESET Canada
Thank you very much for your feedback! We really appreciate your kind words.
It works as required
May 26, 2026
Reply from ESET Canada
Thank you for your review! We really appreciate it.
Reply from ESET Canada
Thank you for your review! We really appreciate it.
Reply from ESET Canada
Thank you for your review.
We're sorry to hear that you had trouble renewing your subscription.
Please contact our support team at https://helpus.eset.com/, and a team member will gladly assist you.
Thank you!
Reply from ESET Canada
Thank you for your review! We really appreciate it.
I bought 2 coverages
I bought 2 coverages, one for myself and one for my wife. Mine went in flawlessly, but I had a lot of trouble getting my wife's coverage in place.
I tried to find a real person to talk to but nothing was listed. However I called sales and was rerouted to Tech support. He was very helpful and had me installed within minutes - he was also very polite.
May 19, 2026
Reply from ESET Canada
Thank you for your feedback! We're glad to hear that our agent helped you resolve the installation issue.
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