Esfranki Reviews 242

Item took weeks to arrive. 5 items wrapped in plaster wrapper around 5 boxes. All boxes severely damaged. Weeks of requesting resolution and no response. Finally said they would not refund or replace. Ask for just the boxes since items inside were okay. These were gifts so damaged boxes was not acceptable. They would not do even this. Very bad customer service....shipping methods terrible (wrapped in plastic...come one, that's really dumb shipping all the way from China, should have been put in one box to protect items). Would not recommend.

I too wish I'd discovered this website before my purchase. Completely fake site that only steals your money. Gives you a fake tracking # and never responds back to any of your emails after waiting forever.

So sorry I did not find this site before I made my purchase. I waited for it for weeks and was delighted when it finally arrived. I installed it immediately and drove off. Within a block I made a left turn and the whole thing fell to the floor. No amount of shifting places could get it to work. And now, I can't get a response about returning it! Thank you for the place to vent. DO NOT BUY THIS PRODUCT!

Terrible service, takes forever to receive product....avoid at all costs.

DO NOT USE THIS MERCHANT!! I ordered a cell phone holder for my car on May 10th. I had not received an update or the product, so on May 29th, 19 days later, I asked for an update. (In today's day and time, 2 weeks for delivery is ample time -- this is not the 70's or 80's when deliveries took 6-8 weeks). I received a cookie-cutter email with a half-baked apology. During the 3 weeks, I did not receive a reply despite sending 2 emails -- and I certainly did not receive my product! Finally, I disputed the charge with PayPal on June 7th. Just like magic, my product was being shipped that day. I am certain that these people are simply hoping that people will just give up and forget about the charge. Just order something off Amazon which has a guaranteed shipping day. But, AVOID Esfranki!!

They take money and the order becomes lost. Customer service ignores my emails. Very bad experience with this site.

I emailed this place the day they charged my cc and told them to cancel my membership... Then they told me I would not receive a refund... I'm 60 and on SSI and just got screwed out of $20

I order the lazyneck fan in May of this year.
I receive an email stated my order is on it way in 20 days, it pass 20 days and still waiting. If I don't receive my order by the end of this month, I'm going to report them to BBB and put them out of business.
ENOUGH IS ENOUGH
THEY GOING DOWN FOR RIPPING
PEOPLE OFF!!!!!!

I was ripped off too. After you make any purchase with them , you receive immediately an email saying that your order is ready to be shipped , but after two weeks you realize that this is AN SCAM . They just take your money with a fake website/ "shop online"

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Bought a couple GPS trackers to put one on my dog. Item is total crap, cheaply made. Needs to be via Bluetooth to work, which makes no sense if I wanna search for tracker from afar...the whole point of it...

this is a scam a chinese scam kisss your money good buy no respose when asking for WHERES MY ORDER ..REPEATE THIS IS A SCAM SCAM SCAM IF I GET MY ORDER I WILL REWRITE THIS AND MOVE IT TO TWO STARS BUT THIS IS BULL CRAP

Ordered curtain tiebacks in red in April. They sent pink ones. Emailed them, they did reply asking for pics of tiebacks and envelope. This I did immediately, BUT after sending several emails to them, I have heard absolutely nothing! Will never use them again! Stay well clear of this company!

Like every other review I see here I was also ripped off. it has been almost a month and I have not received my order. I too received a fake tracking number which goes nowhere. They are thieves. Don't waste your time or loose your money. IT'S ALL A SCAM

The worst services, I order almost 4 weeks ago 3 different products and I haven't received any at all, I wish i have a contact information, I think they scam and stole my money!!!

SCAMMERS! They’ll take your money under a different name on your credit card or account and give fake tracking numbers for the item. I’ve found HUNDREDS of people on Facebook that were also scammed!

Ordered 2 phone holders to have while we were moving. 2 weeks went by without tracking info. I tried emailing them. No response. Emailed 2 more times. Finally, got an answer saying that they show it as in transit and gave me a tracking # that didn’t match fedex, ups, or usps.
I emailed 2 more times. Finally, got a response saying it was a tracking # with DHL.
The last update, 3 weeks after I purchased it was in California. We live in TX.
I kept checking the tracking. Days later it was still in California.
By that time, we had moved. I asked for my money back. No response.
Finally, the tracking changed to “dead letter”.
I called DHL and they told me that they gave it to USPS and found it undeliverable even though I had my mail forwarded. They also said that it was unable to be returned. Possibly, because of no return address. I don’t know.
In the end, USPS destroyed the package.
And, of course, I have had no response to emails that I have sent.

Like the rest of you - I got ripped off by them! Ordered the universal dash phone clip, it doesnt fit hubbys dash and it wont stay clipped to mine, it slides right off! I emailed them and they wanted everything but my soul as proof!
I responded back telling them Id read their reviews and theres many others who have complained about the exact item I am complaining about, adding I read that no one has ever been refunded so why am I wasting my time sending them "proof"! After about 2 more emails they have stopped responding!
There is no contact number or address that I have found!.
I see some have reported them to their local BBB, is that helpful?
Wish Id read before I ordered what Im reading now. IM UPSET!
DONT WASTE YOUR MONEY! RUN!

This is a total SCAM.
Sent images to prove it did not work and they never responded?
No refund even though product wouldn't work, no response to my emails. Save Yourself a lot of grief Stay away !

Don't waste your money.

Ordered their car phone holder..it did NOT fit my dashboard. I sent it back and they have refused to give me a refund...I would give this company a -0 if I could total reap off!!!!!