Esprit Nato Reviews 1,767

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the watch straps, noting their excellent craftsmanship, design, and durability. Many people appreciate the wide selection available, making it easy to find suitable items. The ordering process is frequently described as simple and efficient, with consumers highlighting fast shipping and reliable delivery services. Reviewers also commend the company's superb customer service and clear communication. However, some customers experienced initial issues with their orders or postal delivery, though these were generally resolved through prompt communication and fair solutions from the company.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the high quality... See more

Quality

Consumers consistently praise the high quality of the products, often noting they exceed expectations, even... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping and... See more

Order

Clients share positive opinions on order. Many customers express satisfaction with the ordering process,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

They're really want to making their customers happy; they're very friendly and always answer any questions. Great shop, huge selection, top quality. I placed two orders (5 bracelets + spring bars),... See more

Rated 5 out of 5 stars

I had an issue with my order at first, but Odile went above and beyond to resolve it. Communication was clear, the solution was fair, and my package arrived safely with tracked shipping. Both Espri... See more

Rated 5 out of 5 stars

I have collected quite a few dive watches over the past thirty some years of various brands. It is a refreshing experience wearing them now with new NATO straps from Esprit-Nato. Their website is easy... See more

Rated 5 out of 5 stars

I have tried several of their 20mm NATO and rubber straps and all of them look and feel great! Their "James Bond" collection of straps, in particular, is the work of a design genius! Their rubber stra... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 50% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality product and great customer service

I am so pleased with the strap! It fits my Oris Chronoris perfectly, and the quality of the fabric and the buckle, keepers etc is really good. I also greatly appreciate the personal touch with a handwritten message inside the envelope accompanying my humble purchase.

April 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Great product, safely delivered across the planet in good time

I wanted a double-wrap watch band for my wife's watch and couldn't find one anywhere local that fitted. Enter a few Google sessions. Stumbled across NATO's site. It was an intuitive site to use, had a measurement guide which helped me a lot, and the prices seemed fair. Given I'm in Australia I was a little concerned about the postage times and security of the package but I needn't have worried – it arrived in pretty good time and was well packed.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

I am excited with my purchase from…

I am excited with my purchase from Esprit NATO. The strap is wonderful and exactly what I ordered (XXL).
I order it from Greece and as per their website, after 6 days I had it on my hand.
They will be my first choice next time that I would like to change my strap.

Esprit NATO, keep the good job!!!!

March 31, 2024
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent!

The customer service is responsive, very kind, and willing to help. Odile went above and beyond to track a package I mistakenly put the wrong zip code on for my address. The products are good looking and I'm very pleased with my Esprit Nato experience!

March 31, 2024
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Rated 5 out of 5 stars

Excellent

Very pleased with my purchase, the NATO strap is comfortable and well made. Will definitely be purchasing more designs in the future.

March 12, 2024
Unprompted review
Rated 5 out of 5 stars

You get what you pay For

You get what you pay for. It's an EU Country. No Tax. Very well packaged and hand written envelope with beautiful writing. A hand signed card saying thanks for my purchase.

The strap is fine, it's not very expensive, quality is good.

Excellent customer Service

March 7, 2024
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Rated 5 out of 5 stars

Fast & high quality

Very fast shipping to germany. Ordered a Nato Strap, very high quality, looks exact like pictured in the shop.

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Good straps

Ordered a g10 nylon strap great quality support was helpful and fast, shipping was quick too overall 5/5

February 20, 2024
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Rated 5 out of 5 stars

Highly recommended

After ordering several times from them, I can say that the experience has allways been a pleasure. The service via E-Mail has been great and helpful. You really feel like buying at an online "store" in the real sense of the word.
Highly recommended!

February 13, 2024
Unprompted review
Rated 5 out of 5 stars

High quality watch strap

High quality watch strap, quick response to e-mails, package arrived within 5 days (International shipping within the EU).

February 2, 2024
Unprompted review

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