Esprit Reviews 

If I could give them a 0 star review, I would! This company is a big scam, please don't waste your money and time ordering!!

I ordered a coat from them that was too big so I had to return it. My return arrived at the UK depot on the 1st of December so I assumed that I will be seeing my money in the next few days after that. After 2 weeks of no refund, I contacted Esprit customer support to ask what was going on. I was told that after the parcel reaches their UK depot, it usually takes another 14 days for it to reach Germany. I got in touch with them multiple times after that and all they were able to say was nonsense about how much busier than usual they are and that parcels are now taking longer than usual. It's now been 2 months of no refund and I'm starting to lose hope that I'll ever see my money back.

Tried many times to place orders via PayPal or card. Neither of them goes through. Tried to email customer service but they do not reply. Money blocked and have to wait 3 days for the transactions to be released.
Pretty bad.

Stay away from this website, it is a scam. Had to call and call and call again to chase my refund. I returned 3 items and finally got a refund but only for one of the items. They are a scam, no doubt about it.

I made 2 orders and returned part of both orders using the returns label. over a week later, still no refund, chat keeps timing out and the phone number puts you through to white noise. Will not be ordering here again and will be claiming via Paypal.

I always buy my Jeans from Esprit and they are the best in my opinion.
Good quality, a great fit and last a long time. They do not stretch two sizes after washing and keep their shape.
I have bought from them for well over several years. I did have to do a return once for a refund and admittedly that took approx three weeks but they are based in Germany.
I was surprised to see so many bad reviews. I have just ordered 3 new pairs of Jeans and they are perfect. They only took four days to arrive.

I wanted to return an item. You have to email them for permission and instructions which they don’t give. They stall and then say it’s too late. Avoid this company.

DO NOT USE ONLINE ORDERING
Took 2 weeks to arrive.
Returned using tracked returns label provided. Two weeks after confirmation it has been received customer service are saying it has still not been received in their European warehouse and refund could take another 7 weeks so chase again then!
I have complained and been robbed off with the above

Delivery was taking ages ,parcel forse tracking number wasn't working... finally received demaged parcel,jacket and coat was so bad quality and now not received refund!!! Is already more then week and I can see it by return tracking they received! Custumer service is not helpfull at all! Avoid them!

Incredibly slow service, I have been waiting for more than a month now for refund! I need to chase again and again and still! nothing!

Item was slow to be delivered. When it arrived, it was not of the expected quality. The black trousers were quite faded looking and not a great fit - definitely not worth over £70. I returned the item but over 2 weeks have passed with no acknowledgement of receipt. I called customer service and they say it arrived at the UK returns centre but has been sent to Germany for processing! Wish I’d read the reviews here before placing the order. Customer service said I should get a refund by the end of next week, so let’s see.

One thing I found worrying was that, to verify my ID when ringing customer service, they asked for my date of birth. I declined to give it, pointing out that they wouldn’t know it anyway, as I didn’t give it when placing the order. I have never been asked for my date of birth to verify a clothing order before! I gave my address which was accepted as proof.

TERRIBLE! Parcel Force lost my package and it has been taken more than 2 months and the investigation is not finished. Esprit doesn't refund my money until the carrier tell them what happened. I have been calling and the only answer is to keep waiting for Parcel Force to finish the investigation.
The item that I want is now out of stock!!.
This is not fair with the customers to keep their money, as every day that passes the money loses value, and time is also money!!.

I placed an order on the 14th September 23 for a shirt dress. I then received an email to say that there was a problem with the order with customs and that they would inform me in due course if there would be a delivery. I heard nothing for days and wrote again. I was told that there was a problem and that I would be refunded. As the refund did not happen, I wrote again asking for an answer, I was then told that my item was posted. I could not track it and wrote to ask whether there was to be a refund or whether there was to be a posting of my item. I received no response at all. I was about to write again, 5 days later when the delivery of the item came. The courier left it in front of the door. My neighbours took it in for safe keeping. This is unsatisfactory from start to finish, not to mention stressful too. I only read the poor reviews when posting myself. Had I known about how poor this company, I would never have bought anything from them. My first and my last dealing with them.

If it were possible to give 0 stars I would! Ordered a very expensive jacket over two weeks ago and it's still not been processed or dispatched. Spoke to customer service who said there were customs issues but no indication of when it would be resolved. It is outrageous they don't sign post this on their site (and false advertising) delivery is stated everywhere as 2-3 days... which is incredibly misleading. My first and last order from this absolute joke of a brand.

TL;DR - if ordering from UK, beware of orders being stuck in customs limbo for days and days and having to chase them for an update.

UPDATE 2 Oct. 2023: Ended up cancelling original order as they were not able to confirm dispatch date due to UK customs issue. They offered me a 15% discount for the delay or cancel. I chose cancel. A few days later I got an email stating all customs issues are resolved so I decided to give them one more chance and ordered just ONE pair of trousers as a test. Two days later I got a parcelforce tracking number. So far so good. I am still waiting on the package, but if it arrives on time then I can say they are back to normal operations.

Previous Story:

This review is for the UK Esprit website. I placed an online order last week (for delivery in England) but having no dispatch update (despite their website saying orders should only take 2 - 4 working days for delivery), I finally chased them on Live Chat. Someone named Peter Moller said that it was stuck at customs but it has been "resolved" now and should dispatch within 48 hours at most. After two days of no movement I used Live Chat again and same agent said it was still at customs but really should dispatch today within "the next few hours". A separate agent (Francke?) said my card wasn't charged but when I checked the charge has been in "pending" status with the bank since last week, but since funds are on hold it might as well be charged. I asked what the hold up at customs was (e.g. did they owe a customs charge? etc.) and of course they didn't tell me, only that the items are coming from the EU and customs issues should have been resolved and order should be dispatched today. I will update this review should there be any movement or if i have to end up asking for a cancellation/refund as I really needed the items for a trip.

Awful experience! First, they wouldn’t accept my credit card because it was a US card. After much back and forth, I had to use my UK bank card. When I ordered it say it would take 2-4 days to package and ship out. It is now day 11 with NO indication that the package is being prepared and I have now requested two separate time to just cancel my order with no response. When I tried to connect to customer service live that the agent left me waiting for 30 minutes and then just closed the chat. No idea how they are still in business.

1 Star is to much! Returned items over a month ago, no confirmation of returns, no refund. I have emailed several times and they say they have it, just not processed it yet. Don't buy from this company, save yourself the hassel. I'm off to see if I can raise a dispute with my credit card 🤞

Unfortunatelly my Esprit story continues. The company failed to send me invoice with a garment and they started to send me reminders with extra charge. Despite I have myself reminded them several times, they ignored my emails and kept sending me reminders and they still demand extra money from me, even I have paid my bill long time ago. Even after examining the case where it is clear evidence of that the Esprit has made a mistake or having some internal process issues, they still keep demanding money. I made myself a promise never buy from mainstream brands anymore.

Wanted to order the layered midi dress. Turns out if you don't have an address with a house number or a street name (eg; you live rurally!), you can't order via the website. Checked TrustPilot reviews and it would seem the universe was saving me from any future hassle.

Poor refund service, deliveries received in poor condition. Returns when sent not refunded on a timely basis and even though Parcelforce have noted the parcel as redelivered back to the Esprit supply chain partners a month ago. When enquire receive a bland e mail from 'Customer' Services saying return has not been received, even though it was recorded as being delivered over a month ago. Previously loyal customer now questioning whether to pay Esprit prices for sub standard service and questionable returns reliability. What happened to Customer Service?

Ordered a linen top in the sale. The website kept saying unable to process payment so I persevered. I have now been charged 6 times! I called Espirit but they said they needed proof of bank statements via email which I have done 4 times now. Not heard anything back yet. Waiting for my £222 refund please Espirit!! Happy to remove this review if you resolve the issue ASAP