Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It... See more
Company replied
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Product excellent and ordering process efficient and easy DPD a pain. Twice appeared but didn’t deliver because we were not in However they had safe place designated and neighbour identified for d... See more
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t h... See more
Company replied
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts... See more
Company replied
Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.4
Excellent
510 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
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Reply from ESSE
Thank you.
Just wat i needed
October 28, 2025
Reply from ESSE
We are pleased that we could be of assistance. With kind regards, ESSE.
Great stove
Great stove , very good customer service thanks especially in the technical department, thanks Esse
November 13, 2025
Reply from ESSE
Thank you, we shall pass on your complimentary feedback. With kind regards, ESSE.
I had a small issue with my replacement…
I had a small issue with my replacement door glass, on contacting Esse to advise them of the problem, they immediately sent a replacement which arrived a couple of days later, very happy with the service.
November 12, 2025
Reply from ESSE
We are pleased that we could resolve your issue. With kind regards, ESSE.
Parcel arrived on time and was well…
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t hold the door closed so I put the handle on the original catch, made it a bit expensive but hey it works fine allowing me to use my ESSE 100 fire. Thanks for everything Steve O.
November 11, 2025
Reply from ESSE
Thank you. Should you require further assistance do not hesitate to call our customer service team prior to ordering to ensure that you have the correct parts. With kind regards, ESSE. +44 (0)1282 813235.
Fairly easy to find parts for an ESSE…
Fairly easy to find parts for an ESSE 100 log burner, reasonably quick service. Only issue is the web site payments, I ended up paying twice, using an iPad, because after the sale it went back to pay now page, rather than a ‘thank you your order has been placed’
November 11, 2025
Reply from ESSE
Please contact our sales team re. your payment. Thank you, ESSE Engineering +44 (0)1282 813235
You replied a few days after I’d sent…
You replied a few days after I’d sent my order to you, to let me know you were sorting out the parts I’d ordered. Then you let me know when they were going to be delivered.
November 10, 2025
Reply from ESSE
We are pleased to hear that the delivery communication was of standard. Thank you, ESSE.
Reply from ESSE
Thank you for your review. With kind regards, ESSE.
Prompt delivery
November 2, 2025
Reply from ESSE
We are pleased that our service met your expectation. With kind regards, ESSE.
Highly recommend !
Highly recommend !
Service is all ways perfect. Definitely will be using them again.
September 28, 2025
Reply from ESSE
Thank you for your kind review. We shall share it with the team. With the best regards from ESSE Engineering.
Ordered from website
Ordered from website, easy to Order, delivered within 7 days, ironheart is brilliant
November 2, 2025
Reply from ESSE
Thank you for your kind feedback. ESSE.
Great products, poor communication
The products are as great as ever. But better communication would help. I ordered the parts November 1st, they arrived November 22nd. But I had to phone twice to find when I might expect them. Please keep us updated, especially if there will be a delay. The packing wasn’t great either, and fell apart in transit.
November 22, 2025
Reply from ESSE
We appreciate you taking the time to leave your feedback, we shall share it with the team. Thank you, ESSE.
Great service
I live in rented accommodation which has an Esse insert stove with back boiler. Chimney baffle and grate were both burned out. Could not source one in Ireland so went on to the Esse website and contacted them by email. I was referred to their online catalogue with instructions as to the items that suited my boiler.
I ordered new baffle and grate. Dispatched very quickly, fitted perfectly and improved the performance of the stove unbelievably.
Five stars for service and quality of product
February 6, 2025
Reply from ESSE
Thank you for sending in your review, we shall share it with the ESSE team. With kind regards.
Reply from ESSE
I am sorry to hear that you are experiencing delays to your order. I have escalated this for you and someone will be in touch shortly. Thank you for your patience. Kind regards, ESSE
We really like our new Esse Bakehart
We really like our new Esse Bakehart. It looks great.
It came with a comprehensive set of instructions so we have been able to enjoy it from day one.
October 20, 2025
Reply from ESSE
Thank you for taking the time to share your product feedback, we shall share it with the team. With the warmest regards, ESSE.
Postage costs
Two small retaining clips for glass can't cost or weigh very much. So where's the profit in that? Why not bung on a £12 delivery charge just to rip-off the customer?
November 17, 2025
Unprompted review
Reply from ESSE
Thank you for taking the time to provide feedback on our postage, we will take this into account when reviewing our service. Currently, all orders under £80 are subject to our standard post and packaging fee. Kind regards, ESSE
Third time lucky
First delivery was someone else’s order, second contained all items but one side brick was broken, quickly replaced on each occasion.
October 26, 2025
Reply from ESSE
Thank you for your review and your patience with the order discrepancies. With kind regards, ESSE.
Get the orders processed and sent out…
Get the orders processed and sent out as fast as the payment is taken from customers accounts other wise exceptable.
October 26, 2025
Reply from ESSE
Thank you for your feedback. We are currently working to improve our delivery times as we receive a significant increase in orders during the colder months. To manage expectations we quote 6 working days for despatch at the time of order, and I can see your order was despatched within 3 working days. With kind regards, the ESSE team.
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