Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It... See more
Company replied
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Review summary
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Product excellent and ordering process efficient and easy DPD a pain. Twice appeared but didn’t deliver because we were not in However they had safe place designated and neighbour identified for d... See more
Parcel arrived on time and was well packed, I ordered the handle for my ESSE100 door although I only needed the lever to operate the locking mechanism, I tried to fit the whole thing but it wouldn’t h... See more
Company replied
Once the model number of our stove was confirmed the replacement parts were quickly identified and ordered. Dispatch was as stated on the website but delivery details weren't clear, although the parts... See more
Company replied
Company details
- Fireplace Manufacturer
- Heating Equipment Supplier
- Kitchen Supply Store
- Manufacturer
- Stove Builder
- Wood Stove Shop
Written by the company
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Contact info
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, United Kingdom
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4.4
Excellent
510 reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excelleny company
Excelleny company, went in as we were passing and they showed all around even though we hadnt booked. Learnt a lot about them and the cooker itself is fantastic. Thankyou.
January 22, 2025
Reply from ESSE
Thank you for visiting the ESSE Factory Showroom, if a member of the sales team is available we do our best to accommodate 'drop ins'. We are pleased we had the opportunity to show you our products. Thank you for leaving our team your kind review. With the best regards, ESSE.
No problem ordering and delivery…
No problem ordering and delivery excellent as always 👌
September 16, 2025
Reply from ESSE
Thank you for your kind review. Warm regards, ESSE.
Helpful and knowledgeable company
Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It also took quite a while for my order to arrive. Otherwise I’d have given 5 stars.
September 23, 2025
Reply from ESSE
Thank you for taking the time to leave your feedback, we are pleased that our team could assist with the maintenance of your ESSE range cooker. With kind regards, ESSE.
Reply from ESSE
We are pleased to receive your positive review. Thank you.
Reply from ESSE
Thank you Mr Thomas. With warm regards, ESSE.
ESSE Solo
Quick answers to questions about one of their older products for which I needed parts. A traditional British firm that I hope continues for many years to come.
September 22, 2025
Reply from ESSE
Thank you, we are pleased that we could assist with the service of your ESSE stove. We shall share your kind review with our team. Warm regards, ESSE.
Easy to order
Always a pleasure ordering parts for My esse fire it's so easy and delivery is very fast
September 15, 2025
Reply from ESSE
Thank you for your kind review. ESSE.
The right parts arrived really quickly…
The right parts arrived really quickly so we weren't cold for long 😜
September 21, 2025
Reply from ESSE
And your ESSE will keep you warm throughout the winter. Thank you for taking the time to leave your kind review. Best regards from us all at ESSE Engineering.
Communication was brilliant
Communication was brilliant. Very helpful in advising correct part needed.
September 19, 2025
Reply from ESSE
Thank you Gillian for taking the time to leave us your review. Kind regards, ESSE.
It was easy from beginning to checkout
It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing
September 19, 2025
Reply from ESSE
We are pleased we could be of service. Thank you from ESSE.
Spares......
Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge
September 19, 2025
Reply from ESSE
Thank you for your kind review. Warm regards, ESSE.
Great Customer service
Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.
September 17, 2025
Reply from ESSE
Thank you for taking the time to write your review. With kind regards from the ESSE Team.
The item was damaged in transit and…
The item was damaged in transit and replaced without fuss
September 13, 2025
Reply from ESSE
Thank you for your review. The ESSE Team
Reply from ESSE
Thank you for your review. With kind regards from the ESSE Team.
Perfect for replacement parts for our…
Perfect for replacement parts for our Esse 500.
Great prices and fast shipping delivery options.
September 4, 2025
Reply from ESSE
Thank you for your review. With kind regards from the ESSE Team.
Just brilliant
Fantastic! Yes it takes longer for items to arrive than Amazon, but this is a small company. When the parts did arrive for our old EC, I had to give Esse a call for advice on how to fit them. Greg was extremely helpful, it's so refreshing to use a company with such good customer service and who produce such great products. The Esse EC we got parts for is now 24 years old and still running beautifully, and our 2019 Bakeheart is just as robust. They're not owned by a faceless American conglomerate like other range cookers, they don't stop parts availability when the cooker hits ten years old and they don't try to sell you a new one. Just a good old fashioned British company with a long heritage, producing the best products they possibly can.
September 1, 2025
Reply from ESSE
Thank you for your kind feedback. Please let us know if you need any further assistance in the future! With bestregards from the ESSE Team.
Poor delivery service
Wonderful Esse Stove and thankfully the company we purchased it from chased up the delivery. It was just the delivery service that let it down.
September 1, 2025
Reply from ESSE
We apologise for the delay in the despatch of our spare parts, we receive a significant increase in order levels during the colder months. We are doing our utmost to improve our delivery times. Thank you for your feedback. ESSE.
Ordering the parts I needed was easy but more info would have helped
Ordering the parts I needed was straight forward and friendly. The only problem was that I had to order the parts separately. If I'd been told the riddle bar attachment didn't come with the grate it would have saved a bit of time.
September 4, 2025
Reply from ESSE
Thank you for your feedback, we will make sure this is clear in the future. With kind regards from the ESSE Team.
Really good wood burner …
Really good wood burner …. Can’t wait for it to get cold enough to use
September 3, 2025
Reply from ESSE
Thank you for your kind review. We hope you enjoy cosy evenings by the fire as it gets colder. With kind regards from the ESSE Team
Replacement fire brick.
The replacement fire brick was despatched promptly and arrived, via courier, unbroken!! It’s so good when a plan works.
August 27, 2025
Reply from ESSE
Thank you for your review. With kind regards from the ESSE Team
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