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ESSENTIAL FOODS Reviews 

1,253
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that their pets truly love the high-quality food, enthusiastically noting remarkable improvements in shiny coats, smooth digestion, and sustained daily energy levels. Consumers also appreciate the exceptionally fast and reliable delivery service, along with the remarkably seamless online ordering process that makes purchasing completely hassle-free. Some reviewers were not happy with minor practical details, mentioning confusing measuring cup markings, awkward packaging constraints, or occasional difficulties when attempting to reorder items online. Despite these small inconveniences, buyers consistently recommend the business for its dedication to animal wellbeing and reliable overall service.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and natural... See more

Quality

Consumers find quality to be positive, noting that their pets consistently thrive on the food and treats.... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting the fast and reliable... See more

Service

Customers report extremely positive experiences with service, highlighting that it is always impeccable and... See more

Order

Clients share satisfaction with the ordering process, describing it as seamless, efficient, and very easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality food, one of my dogs was weaned on it by his breeder and I’ve never changed it. His favourite is Marine. Very speedy delivery and cost is fair considering the quality of the food. I also... See more

Company replied

Rated 5 out of 5 stars

Customer service is excellent, food quality supreme, the only thing that should be improved is packaging size for large kibble since you don't have it in 2,5 kilo bags (only small kibble). That packag... See more

Company replied

Rated 5 out of 5 stars

I'm so pleased I was recommended Essential, and moved away from supermarket dog food. I thought our dog had simply mellowed as she'd gotten older, but the difference after starting this food was almo... See more

Company replied

Rated 5 out of 5 stars

Excellent quality of food that my dog has loved since she was a puppy. The kibble comes in manageable sizes and the tinned food is an added extra treat for her. Delivery is quick and reliable . We won... See more

Company replied


Company details

  1. Animal Feed Store
  2. Feed Manufacturer
  3. Food Manufacturer
  4. Food Products Supplier

Written by the company

Why choose ESSENTIAL FOODS? There are many advantages to choosing ESSENTIAL FOODS. Our grain-free meal is crafted from high-quality ingredients – and guaranteed filler-free. In addition to our delectable line of tasty meals, you’ll find a large selection of irresistible treats prepared and packaged to the same high standard as the rest of the ESSENTIALS assortment. Our mission is to make a difference and help the dog get a healthier and better life through its eating habits. We simply feel committed to it. That's why we don't produce dog or cat food either; we produce meals. Meals packed with nutrition which keep a stable blood sugar level and which only contain ingredients that benefit and strengthen your best friend's health. Nutrition is essential for the dog's or cat's overall wellbeing. Explore our delicate meals, pâté, and treats at essentialfoods.com

Why choose ESSENTIAL FOODS?

Written by the company

With the first bag of ESSENTIALS, a new lifestyle awaits
ESSENTIAL FOODS grain-free meals are crafted from high-quality ingredients, with a high percentage of fresh meat and a variety of fruits, vegetables, and herbs. Some of the benefits include improved digestion, a glossier coat, more balanced behaviour, and a healthier body weight.
BOF-approved
All meals are prepared using the BOF principle (Behavioural Optimizing Foods), meaning a meal should mirror the dog's natural diet and eating habits while helping to stabilize blood sugar.
Grain-free meals, pâté and treats
A grain-free diet helps sensitive digestion Although most dogs can digest grains without any problems, there are still some that struggle and are prone to digestive problems such as constipation. All our products are of highest quality and specially formulated using the right balance of key nutrients – just without the grains.

90 days guarentee

Very simple - It's a total satisfaction guarantee

Very simple - It's a total satisfaction guarantee
Should there be anything that you're not happy with, simply get in touch and we'll arrange for a FULL refund. Our guarantee covers all meal products bought online with us, up to 3 months from date of purchases. Just our very own confident way of saying: Give ESSENTIALS a go, you won't regret it!

Contact info

Promotion box for ESSENTIAL FOODS

One mission

To improve and prolong the lives of dogs and cats

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(1,253)

562 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

The website is easy to understand, the delivery was smooth, and my dogs are delighted with their new food.

May 15, 2026
ESSENTIAL FOODS logo

Reply from ESSENTIAL FOODS

Hi Ana,
Thank you so much for your lovely review.
We are delighted that you found the website easy to navigate and that your delivery arrived smoothly. While we dedicate a lot of time to ensuring that ordering and delivery goes smoothly, we are most happy to hear that your dogs are enjoying their new meals. Creating a great experience from the moment you visit us to the moment the bowl is served is something we care deeply about.
Thank you for choosing ESSENTIAL FOODS. We hope your dogs continue to look forward to every mealtime.
Warm wishes from all of us at ESSENTIAL FOODS 🐾

Rated 4 out of 5 stars

My dogs love it

My dogs love it. Only downside is the packaging. I’ve had to individually wrap each slab so it doesn’t contaminate my other frozen items

May 29, 2026
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Reply from ESSENTIAL FOODS

Hi Rhys,
Thank you for taking the time to share your feedback.
We are so pleased to hear that your dogs love their meals from ESSENTIAL FOODS. Knowing that mealtimes are being enjoyed is always wonderful to hear.
We also appreciate your comments regarding the packaging. Feedback like yours is valuable as it helps us continue to improve every aspect of the experience. We understand how important practicality and convenience are when storing meals at home, and we have therefore sent you a message asking to provide a little bit more detail, so we know what we can improve upon in the future. We hope til hear from you regarding this. 
Thank you for choosing ESSENTIAL FOODS and for helping us become even better.
Best wishes from all of us at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Excellent product and the service is…

Excellent product and the service is second to none. Always delivered within a couple of days. I cannot fault them.

May 26, 2026
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Reply from ESSENTIAL FOODS

Hi Julia,
Thank you so much for your lovely review.
It is fantastic to hear that you are so happy with both the meals and the service you have experienced with ESSENTIAL FOODS. We work hard to ensure that every order arrives quickly and smoothly, so it is especially rewarding to know that this has been your experience time and time again.
Your kind words mean a great deal to us, and we truly appreciate your trust and support.
Best wishes from all of us at
ESSENTIAL FOODS 🐾

Rated 4 out of 5 stars

Overall

Overall, both of my dogs enjoy this dog food and have adapted to it well. I’ve noticed that their tear stains have reduced, which is a great improvement. Their coats also look healthy, and they are always excited at mealtime.

The only downside is that their stools have become a little hard after switching to this food. Other than that, I’m quite satisfied with the quality and results, and I would recommend it to other dog owners.

With this brand since sep 2025

September 22, 2025
Unprompted review
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Reply from ESSENTIAL FOODS

Dear Wyl,

Thank you so much for your lovely review and for being part of the ESSENTIAL FOODS family since September 2025!

It is wonderful to hear that both of your dogs are enjoying their meals and have settled into their new food so well. We were especially happy to read that you have noticed a reduction in their tear stains and that their coats are looking healthy and shiny. Knowing that they get excited when mealtime comes around always brings a smile to our faces!

We also appreciate you sharing your experience regarding their stools becoming a little firmer. This can sometimes happen when dogs transition to a recipe with a different fibre content or ingredients than they are used to. Fibre plays an important role in supporting healthy digestion and gut health, but of course we want your dogs to be as comfortable as possible and for everything to be just right.

One of the things we love most about having a wide range of ESSENTIAL recipes is that we can often make small adjustments to find the perfect match for each individual dog. Every dog is wonderfully unique, and sometimes a simple tweak can make all the difference.

Please do reach out to our Nutritional Advisors by email at service@essentialfoodsgb.co.uk or by phone on +44 1904 211600. We would love to learn a little more about your dogs, their routine, and what they are currently eating so we can help ensure they continue to thrive and enjoy every bowl.

Thank you again for your trust, recommendation, and continued support. It truly means a lot to us.

Kind regards,
Sofie - Head of Nutrition at ESSENTIAL FOODS

Rated 5 out of 5 stars

Great quality dog food ,great service .

Excellent service ,quick delivery. When we got our springer puppy the breeder used Essentials and we decided to keep her on it . She is super healthy,coat is soft and shiny. It is also lovely to receive a free treat with the order,which she also loves. Fabulous

May 22, 2026
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Reply from ESSENTIAL FOODS

Hi Bronwen,

Thank you so much for your lovely review. It means a lot to hear that your puppy is continuing to thrive on our meals and that you’ve feeding her ESSENTIALS journey after getting her home. That means we are doing something right!

A soft shiny coat and great health is exactly what we hope and work for, and we are happy to hear that she also loves the free treat with every meal order. 

Warm wishes from all of us at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Very rapid delivery time of a high…

Very rapid delivery time of a high quality dried food which compliments my dogs diet.
Highly recommend.

May 20, 2026
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Reply from ESSENTIAL FOODS

Hi Stevan,
Thank you so much for your lovely review. We’re so pleased to hear that you’re happy with both the fast delivery and the quality of the meals. It means a lot to us to know that the food fits so well into your dog’s diet and daily routine.
Thank you as well for your recommendation. That truly means a great deal to us.
Best wishes from all of us at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

I love the dry food

I love the dry food
I tried first the sample by all about dog dog food website and then I got the puppy pack.
I was very happy wirh the purchase but I’m a bit struggling with money these days so I can’t get it anymore but I’m thinking to get the sample again and then a small bag because I was giving the kibble like if it was gold so super high precious treats one by one!!!
Honestly they smell different and the poos were way better because my girl is always a bit sensitive so it helped her a lot!
Thank you guys
David G

April 8, 2026
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Reply from ESSENTIAL FOODS

Hi David,

Thank you so much for your honest and heartfelt review. It truly means a lot to us that you took the time to share your experience.

We are so happy to hear that your girl has loved the meals so far and that you noticed such a positive difference with her digestion and sensitive tummy. It puts a smile on our faces to hear that she loves her kibbles so much that they are nearly priceless. 

We completely understand that priorities and budgets can change, and we are simply grateful that you chose to try ESSENTIAL FOODS and gave us a place in your girl’s everyday life. Hopefully there will be more little priceless treats for her again in the future.

Please give her an extra cuddle from all of us.

Best wishes from Sofie at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

I'm so pleased I was recommended…

I'm so pleased I was recommended Essential, and moved away from supermarket dog food. I thought our dog had simply mellowed as she'd gotten older, but the difference after starting this food was almost instant. She has more energy, she is now very playful and is much happier. We've been feeding her this for a few years now.

May 18, 2026
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Reply from ESSENTIAL FOODS

Hi Katie,
Thank you so much for sharing this. What a wonderful experience to read about.
It really means a lot to hear what a difference the change in meals has made for your dog. Sometimes we do just assume age is slowing them down a little, so hearing that her energy, playfulness and happiness returned so quickly after switching to ESSENTIALS is incredibly special for us. You can't doubt the effect of quality once you have experienced it. 
We are so happy to hear that she has continued to thrive on the meals over the years, and we truly appreciate you having us as part of her everyday life.
Best wishes from Sofie at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Great products that my dogs love!

Great products that my dogs love, since moving them over to Essential foods my dogs eat infections have cleared up and they seem more content. Excellent delivery, normally within 24 hours of ordering, very happy overall!

May 18, 2026
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Reply from ESSENTIAL FOODS

Hi Mark,
Thank you so much for taking the time to share your experience with us.
It means a lot to hear that your dogs are thriving on their ESSENTIAL FOODS meals and that you have seen such a positive difference since making the switch. Hearing that they seem happier and are free from the infections they struggled with before is exactly why we are so passionate about what we do. It shows that quality meals really make the difference. 
We are also very pleased to hear that the delivery experience continues to work smoothly for you and your dogs. 
Best wishes from Sofie and the rest of the team at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Good website fast delivery

Good website fast delivery

May 18, 2026
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Reply from ESSENTIAL FOODS

Hi Helena,
Thank you so much for your review.
We are really happy to hear that you found the website easy to use and that your delivery arrived quickly. We always want the whole experience to feel simple, smooth and reliable from start to finish, and it is great to hear that it shines through. 
Best wishes from the team at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Pure natural products

Pure natural products. exceptionally good composition with pure ingredients

May 13, 2026
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Reply from ESSENTIAL FOODS

Dear Nele,


Thank you so much for your lovely review!

We’re truly delighted to hear that you appreciate the pure and natural quality of our products. Creating meals with carefully selected ingredients and exceptionally well-balanced compositions is at the very heart of what we do, so your kind words mean a great deal to us.

Thank you for your support and for taking the time to share your experience!


Best regards,
Team ESSENTIAL FOODS

Rated 5 out of 5 stars

Great company to deal with.

Great company to deal with.
Ordered “The Beginning” food from them and received a free bag of tasty treats too.
The pups love the food and I am very satisfied that it has transitioned them through weaning and beyond.
It gives them everything they need to thrive.
No nasties just wholesome ingredients with each one perfectly blended for maximum benefit.

May 14, 2026
Unprompted review
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Reply from ESSENTIAL FOODS

Dear Sally,


Thank you so much for your wonderful review!


We’re delighted to hear that your pups are thriving on The Beginning and that the transition through weaning has gone so smoothly. Giving puppies the very best start in life is incredibly important to us, so it means a lot to hear that you feel confident in the quality and nutrition of our meals.
We’re also so pleased that the tasty treats were a hit too!



Thank you for your kind words about our ingredients and philosophy - creating wholesome meals with carefully selected ingredients and no unnecessary nasties is exactly what ESSENTIAL FOODS is all about.



We truly appreciate your support and wish you and your pups many happy adventures ahead.





Best regards,
Team ESSENTIAL FOODS

Rated 5 out of 5 stars

A very good dog food

A very good dog food and my pooch seems to like it a lot. My go-to dog food at the moment.

May 5, 2026
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Reply from ESSENTIAL FOODS

Hi Roy,
Thank you so much for your review.
We are delighted to hear that your dog enjoys the meals so much and that ESSENTIAL FOODS has become your go to choice. There is nothing better than seeing a happy dog enjoying every bowl with enthusiasm.
We truly appreciate you taking the time to share your experience with us.
Warm regards from Sofie at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Katya’s efficiency

Katya’s efficient and exceptionally helpful involvement ensuring our replacement 10K order was delivered within 24 hours on Saturday 16 May after finding the due delivery for Friday 15 May had been returned to warehouse. My new puppy’s introductory beginners food was about to run out but the replacement was received in the nick of time. Wonderful service.

May 15, 2026
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Reply from ESSENTIAL FOODS

Dear Evelyn,


Thank you so much for your wonderful review!

I'm incredibly pleased to hear that I was able to help quickly and efficiently to ensure your replacement order arrived just in time for your new puppy. I completely understand how important it is not to run out of food during those first weeks, and I am so glad everything worked out smoothly in the end.



Your kind words mean a great deal to me, and I am honoured to receive such feedback from you!



Thank you again for your support, and I hope your new puppy continues to thrive on ESSENTIAL FOODS!





Best regards,

Katja
Nutrition & Service Advisor
Essential Foods

Rated 5 out of 5 stars

Always a great service and fantastic…

Always a great service and fantastic product.

May 5, 2026
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Reply from ESSENTIAL FOODS

Hi Patricia,

Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you consistently experience great service and enjoy our products. Providing both high-quality nutrition and the best possible experience for our customers is always our goal, so your kind words truly mean a lot to us.


Thank you for choosing ESSENTIAL FOODS and for your continued support - we look forward to being there for you and your dog for many years to come!

Kind regards,
Team Essential Foods

Rated 5 out of 5 stars

Super fast shipping and great products!

Super fast shipping and great products!
Would definitely buy again - And have done so in the past as well!

April 20, 2026
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Reply from ESSENTIAL FOODS

Dear Christopher,


Thank you so much for your fantastic 5-star review, it means a lot to us that you have taken the time to review us!

We’re delighted to hear that you’re happy with both our products and the fast shipping. It means even more to us knowing that you’ve chosen to come back and order from Essential Foods again - loyal customers like you truly make our day!


We really appreciate your continued trust and support, and we look forward to delivering many more great meals for your pet in the future.

Kind regards,
Team Essential Foods

Rated 5 out of 5 stars

First impressions!

My contact with your company was professional, informative and personable. I’ve been impressed with your web site and range of foods. I’m currently trialing balance to see if it helps my dog's sensitive digestion. I was very pleased to have some free sample treats sent with my order, which Rosie lab loved

April 30, 2026
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Reply from ESSENTIAL FOODS

Hi Christine,
Thank you so much for sharing your first impressions with us.
It means a lot to us to hear that your experience with us so far has been both professional and personal, and that you found the website easy to navigate while exploring our range of meals. 
We are especially glad that you are trying out our BALANCE meal for sensitive tummies and hope it will make a positive difference for Rosie's sensitive digestion. Please let us know if we need to find another meal for her in the future once her sensitive digestions settles a bit. 
It is also lovely to hear that Rosie enjoyed the sample treats. Those little extras are meant to bring a bit of joy, so it is great to know they hit the mark.
Thank you again for taking the time to write this. We truly appreciate it.
Warm regards from the entire team at ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

We LOVE Essential Foods

We LOVE Essential Foods. Brilliant flavour options, clear and healthy ingredients and my dog can't get enough of it. I order in bulk every few months and the delivery always arrives next day. Can't fault the brand at all and we will use them forever!

April 30, 2026
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Reply from ESSENTIAL FOODS

Hi Beckie,

Thank you so much for your wonderful review.

We love hearing that your dog enjoys the meals so much and that the different flavour options helps to keep things exciting. It also means a lot that you highlight the ingredients, as that is something we put a great deal of care into selecting each one. 

Ordering in bulk can get you som great advantages and we are so happy that it is a good solution for you!

Thank you for your loyalty and for taking the time to share your experience. It truly means a lot to us.

Warm regards
ESSENTIAL FOODS 🐾

Rated 5 out of 5 stars

Product is great really suitable for…

Product is great really suitable for our Lab puppy, top notch in quality of the food and packaging, right down to the Velcro type strip on top of the bag to keep it fresh, this fine detail shows how committed these guys are in making sure they provide the best.
We are looking to put our 6yr old Lab on the adult food too.
Can’t fault the customer service backup and fast delivery. Totally recommend them.
Terry

April 30, 2026
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Reply from ESSENTIAL FOODS

Hi Terry,

Thank you so much for your kind and thoughtful review.

It’s great to hear that the meals are such a good fit for your Labrador puppy and that you notice the quality all the way through, even down to the small details like keeping everything fresh. That level of care is something we put a lot of thought into, so it really means a lot that it stands out to you.

It also sounds like a lovely next step to introduce your older Labrador to the adult meals. We hope they will enjoy them just as much, and let us know if you need help in finding the right meal!

We truly appreciate your words about both delivery and customer support. Thank you for taking the time to share your experience.

Warm regards from Sofie at ESSENTIAL FOODS  🐾

Rated 5 out of 5 stars

Excellent quality with quality…

Excellent quality with quality ingredients

April 27, 2026
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Reply from ESSENTIAL FOODS

Hi Linda,


Thank you so much for your 5-star review! We’re delighted to hear that you appreciate the excellent quality and carefully selected ingredients in our products. That’s exactly what we strive for every day.



Thank you for choosing Essentials - we truly value your trust and look forward to continuing to support you and your dog!




Kind regards,
Team Essential Foods

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