estar.ltd Reviews 

I understand it’s Mercedes Benz , but there’s profit and then there’s pure greed. I was told four hundred and odd pounds for my sprinter service B. And when I collected the van the total was around £590. Absolutely disgusting for £100 of parts if that and an hours work probably. Also just spoke to a friend who’s got a vito minibus that he paid £55,000 for used. He need a back seat adjusting because the back wasn’t in line with the other 2 and they charged him £250 to do what he could’ve done himself with no tools had he known how. The same vehicle had a cracked rear lens , they wanted £180 to look at it (a broken lens). Then £300 for the part and something like £200 to fit it. He got it himself and got it fitted for £20.
Im well aware Mercedes are good quality vehicles and a lot of people who can afford them have money to burn , but a lot of people like myself who lease one for work doesn’t. And it’s definitely put me off using them ever again and I’m going to find a new garage to do any work needed. As my friend is also doing.

I can guarantee that although the company obviously makes millions in profits , it also loses a lot of customers due to their greed.

Communication with Abi at Stoke was excellent ,quick to reply
She made a wait for appointment for me with out asking😁 because of my distance to eStar and the job would take less than an hour.

Bought approved used van back in July. Been assured van was serviced and moted. Some rusts above windscreen should be sorted, and missing wheel trims should be put on as well. Van arrived with wheel trim missing after 2 months touch ups above windscreen become grey spots instead of white van's colour. Weeks after usage started to hear noises from the wheel, and booked to another dealer. Received estimate of £2500+ for faulty driveshaft, balljoint, brakes, wipers, tyres etc. Phoned Estar manager to hear van was serviced and i shouldn't expect new van at 140k miles (2020 reg). He even added wipers has been replaced, at least his garage told him so, and missing wheel trim will be sent as well. Still waiting since July. According warranty sheet I'm covered up to 150k, but warranty said they will only cover driveshaft. Balljoint apparentlly isn't mechanical part according to them. We can only guess how Estar works, when their brand new wipers, needs to be changed after 2 months, and after 2 months of usage you need invest further £2500 to have it safe on road.

I went to eStar due to a Vito airbag callback a few months ago.
When I received my vehicle, the central dashboard cubby was broken. I provided pictures and including the recently broken pictures. I raised the issue and was told "it was none of our staff, although as a good will gesture they will repair if I pay for the parts"
I took it up again, as I don't believe this is good enough. You break you fix.
I was then told "we have a open and honest policy and we have spoken to our staff and none of them knew of the issue" So my complaint was rejected.
A couple of points, just because you have an honesty policy doesn't mean you people are honest?
Secondly you are saying I'm lying, which I don't appreciate.
I would not recommend doing business with the organisation as clearly (with evidence), they refuse to take responsibility for the inept staff.
For their handling of the issue, I would like to award zero stars although one is the minimum.