estarli Reviews 

Extremely reliable and best products so far. Thank you

Leisure cycles gave us room to view and trial the 20.7. Also I asked for a couple of accessories of which were added without fuss.

Yep all good all items ordered arrived in a timely fashion and got them all fitted by the shop I originally brought bike from on annual service.

Good quality bike car storage bags , perfect for our folding electric bikes.

Easy to contact, super helpful and knowledgeable to deal with, came back to me quickly. Would have no hesitation on using them again.

Initially it was unsuccessful, as couldn’t get anyone to answer the phone, then managed to find a customer service email
Once this was done, Chloe was on the case promptly and professionally
All sorted now

excellent and very helpful customer service post-sale.

An epic product which is an absolute joy to ride

Outstanding customer service

Excellent customer service in the ordering and delivery process and I'm dead pleased with my new bike and accessories

Excellent service by Lewis with prompt delivery.
Thank you.

Very quick response, fixed problem asap. Had a couple of issues, one with a switch failing due to water ingress (so bike kept turning off and on) and the stand had got loose. Both were resolved quickly by them sending parts to swap with an offer of a video if I needed help replacing.

I recently had the pleasure of dealing with Estarli customer service regarding my mountain bike, and I couldn’t be more impressed with the experience.

From the very first contact, their team was responsive, friendly, and genuinely helpful. They replied quickly to my questions and took the time to clearly explain everything in a way that was easy to understand. It never felt like I was being rushed or brushed off — they really listened and made sure my issue was fully resolved.

What stood out most was their professionalism and commitment to customer satisfaction. They kept me updated throughout the process and followed up to make sure everything was working perfectly afterward. That level of care is rare these days and shows they truly stand behind their products.

It’s reassuring to know that when you invest in a mountain bike from Estarli, you’re also getting dependable, supportive customer service. I would absolutely recommend them to anyone looking for not just a great bike, but a company that genuinely values its customers. Thanks Ben

Good communication, fast action and flexible with shipping. Pleased that I bought from Estarli.

Excellent service. Good product

After problems with trying to purchase on the website without any success I eventually decided to telephone which was extremely quick and the order was processed very efficiently.
The bike was delivered within a week and as yet due to the weather I have not used it yet.
My main reason for purchasing from Estarli was a friend who is a keen cyclist said it was probably one of the best cycles he had ridden.

Consistently excellent service.

Great response from estarli service department:

We bought an estali longtail in November 2025, great bike, but unfortunately the front light failed last week.
Ben in their service department immediately sent a replacement front light which arrived the following morning - what a star!

The electronics and lcd screen on my L20 stopped working. Support was very quick in sending me a replacement for the screen and it was straightforward to install myself. Very happy with my bike.

I had a broken front light and lose stand on my Longtail cargo bike (it’s had 18month of daily schools runs all year round with basically no maintenance) and when I contacted them about replacement parts they offered to cover under warranty. Couldn’t have asked for more. Parts have arrived and I fitted them easily. Thanks!