eStore Factory Reviews 

139
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had a great experience working with SPN for our Amazon brand. They helped us with optimizing our images, A+ content, and brand story, and I’m really happy with the results. The team was super hard... See more

Company replied

Rated 5 out of 5 stars

We initially partnered with eStore Factory for our Amazon Store, and the service was exceptional from day one. Henil is great and provided numerous insightful suggestions that added real value. Over a... See more

Rated 5 out of 5 stars

Best Amazon store builder ever. Owner and PM and Developer Constantly communicated with me while I supplied them images and layout plans. It was a long tedious process but The results are gorgeous. It... See more

Rated 5 out of 5 stars

We are currently using eStore Factory for our SEO. We are very impressed with their knowledge, guidance, professionalism and most of all their results. Their ads have helped enormously. We have seen i... See more

Company replied

Company details

  1. e-Commerce Solution Provider
  2. also in
  3. Advertising Agency
  4. Business to Business Service
  5. e-Commerce Agency
  6. Online Marketing Agency
  7. SEO Service

Written by the company

eStore Factory, an eCommerce Solution Provider company mainly work for Amazon Sellers to help them growing their Amazon business in every regions. We are one of the TOP ranked agency in Amazon SPN for the USA, Australia, UK in almost every category. We are listed in Amazon Advertising Directory as well. We have 7+ years of experience with the team of 60+ in-house professionals who can provide A to Z services from Amazon Listing, Content Optimisation, Product Photography and Infographics images, A+ content and Brand Store designing, Amazon Advertising and overall account management. eCommerce marketplaces are constantly evolving and we remain in touch with every aspect of it to ensure that our customers are getting the benefit of the latest developments. Staying updated with the latest in international eCommerce solutions industry, our Amazon consulting experts help manufacturer, importers & retailers sell more online. https://www.estorefactory.com/


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

139 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(139)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Terrible Graphic Work

Terrible Graphic Work, Terrible Customer Service. Takes the money and doesn't reply. Glyn doesn't get back when his team of foreign developers mess up your listings, they use out of date or wrong category listings which got my products taken down for being 'child toys'. I suggest you don't use this company as Glyn stops replying after he's been paid.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

I've Exceptional Amazon Account Management and Marketing Supportbeen working with eStore Factory…

I've been working with eStore Factory for my Amazon account, including PPC, ad campaigns, A+ Content, storefront, and SEO, and I couldn't be happier with their service. Henil and his team have been an incredible help every step of the way. They are highly professional, responsive, and knowledgeable about the intricacies of Amazon's platform.

Since partnering with them, I've seen noticeable improvements in my account performance and sales. Their attention to detail and tailored strategies have made a huge difference. If you're looking for expert support for your Amazon business, I highly recommend eStore Factory

January 1, 2025
Rated 5 out of 5 stars

I had an amazing experience with estory…

I had an amazing experience with estory factory. very reliable professional and exceptionally talented. I am so appreciative of the work they did for me and very happy with the outcome of the project. I highly recommend to everyone. they are the best

January 1, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid eStore Factory at All Costs – A Disastrous Experience

I had the unfortunate experience of working with eStore Factory, and I feel compelled to warn others. From the start, their service was riddled with poor communication, misleading assurances, and subpar results. Here’s a breakdown of my grievances:

False Promises About GTINs: I was assured that GTINs were unnecessary, yet the ones they used resulted in my products being listed under a DIRECT COMPETITOR. Not only was this damaging to my brand, but they failed to provide clarification on where these GTINs came from or why I was charged for them. If I’ve paid for these, shouldn’t I own them?

Unapproved Work: Despite clear instructions that nothing should go live without my explicit approval, they disregarded this and launched the listings, causing irreversible damage to my brand’s credibility on Amazon.

Misleading Representation: I was led to believe I would be working with a UK-based team who would understand my brand's heritage positioning. Instead, the work was outsourced, and the results were amateurish at best. Honestly, I could have paid a fraction of the price on Fiverr for the same, if not better, quality.

Lack of Accountability: When confronted with these issues, they deflected responsibility and refused to offer a refund, despite the glaring mistakes and failure to deliver on their promises.

Unprofessionalism: Their responses were dismissive and made excuses rather than addressing the core issues. This level of unaccountability is unacceptable in any professional service.

If you value your brand, your time, and your money, stay far away from eStore Factory. Their incompetence and unwillingness to rectify mistakes have cost me significant time, effort, and resources.

I would never recommend them to anyone serious about building or maintaining a professional presence on Amazon.

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

Proactive, Supportive, and Results-Driven

I initially hired eStore Factory to handle my SEO work, and based on the positive results, I later entrusted them with my PPC campaigns as well. Over the last 6 months, I’ve worked closely with them, and the experience has been incredibly rewarding.

Since Jade stepped in, I’ve noticed significant improvements in performance and a much smoother, more efficient process overall. His proactive approach, consistent communication, and unwavering support have truly made a real difference.

If you’re looking for a service provider who will work tirelessly to help you succeed, I highly recommend this team. And if you’re lucky enough to have Jade on your account, you’re in excellent hands!

A huge thank you to both Kevin and Jade for your unwavering support throughout this journey.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience with EStore factory…

Working with Henil from EStore factory to launch my Amazon products has made the job so easy. He has great communication skills and is highly responsive. I am beyond grateful to Henil and the entire team for their outstanding support and consistent responsiveness. The teams commitment and dedication was outstanding throughout the entire process, from setting up the storefront to optimising the product listing and creating A+ content. I can without hesitation recommend their professional service.

December 20, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Seller Nightmare

Seller Nightmare. I spent four months trying to launch on Amazon, stuck in an endless loop of mistakes, corrections, new mistakes, and more corrections. Finally, I hired someone on Upwork who fixed everything in just two days. This company combines the worst of big companies with the worst of small ones: high prices and poor quality control

October 2, 2024
Unprompted review
Rated 5 out of 5 stars

I am highly recommend eStore Factory

I am highly recommend eStore Factory, Kevin and Henil are the best😀I am happy and looking forward to built my brand on Amazon. If you are looking for good support try them!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Job! Doing the heavy lifting for Amazon launch!

I am beyond grateful to Kevin and the entire team at eFactory for their outstanding support in launching my first Amazon product. Kevin and team was consistently responsive, addressing all my questions with thorough and timely answers. Their dedication and hard work were evident throughout the entire process, from setting up the storefront to optimizing the product listing and creating A+ content. I couldn’t be happier with the results and will definitely return to them for my next product launch!

September 16, 2024
Unprompted review
Advertisement
Rated 4 out of 5 stars

First time customer

I recently worked with eStore Factory to create professional pictures for my Amazon listing. Overall, the photos came out great, but unfortunately, they didn’t deliver exactly what I was looking for with the main image. While the rest of the images were spot on, the main one didn’t quite meet my expectations. That being said, the team was easy to work with, very responsive and the quality of the other photos was excellent. I would consider working with them again.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with our experience!

We are a new customer and had some initial concerns related to a bad experience working with another amazon digital marketing company. The onboarding process went smoothly and the eStore team moved very rapidly to gain an understanding of our industry and our specific products. They presented an action plan and are delivering on it every day. Our A+ content and listing optimization are coming along nicely and are very intuitive to our customers. It is also apparent that the team is very active researching, refining and implementing a well thought out advertising strategy. I have no reservations recommending eStore Factory to any company that wants to be a successful amazon seller!

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Improved Amazon Sales & Great Customer Service

I've been using eStore Factory for just over a year now, to manage my Amazon advertising.

There's been a decent increase in sales from when I was blindly attempting to do PPC on my own.

This year, Dan took over the main communication with me, and he's been great to work with. He's very responsive, and also patient with me when I've been slow to respond.

He's also made suggestions along the way that have improved my products' visibility, as well as checking my products' true dimensions, saving me almost $4 per unit in FBA fees.

I recommend eStore for anyone considering outsourcing their PPC.

September 20, 2024
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look