This company does not ship expedite. Do Not Pay Extra For Any Premium Service They Have Or Offer As They Will Not Provide Additional Benefit. When you don't get your order, and you won't without many... See more
Company replied
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See what reviewers are saying
Purchased on 9/1. Product didn't leave Salt Lake City until 9/8! As of 9/10 still hasn't been received by USPS. (Apparently it goes from esupplements to DHL and then to USPS.) Saved $3 by using esu... See more
I was actually ready to place an order here yet I don't care to play Russian roulette with my packages here. I'd rather pay $10 extra then put up with a company as unorganized and as careless as this... See more
Ordered on 06/19 and received order on 06/30 - no tracking that worked. When order was received today the two 5 lb containers of ON Protein we dented in on all 4 sides. Not slightly but dented go... See more
Company replied
THIS COMPANY DOESN'T CARE ABOUT…
THIS COMPANY DOESN'T CARE ABOUT CUSTOMERS AND ISN'T TRANSPARENT WITH THEIR PRODUCTS WHEN TOLD THERE WAS AN ALLERGEN AND THE POSSIBILITY OF DEATH THEY REFUSED TO TELL ME IF THERE WAS A SPECIFIC INGREDIENT IN THE PRODUCT I DID NOT ASK FOR PROPRIETARY INFORMATION OR TRADE SECRETS I SAID IS THERE THIS ITEM IN YOUR PRODUCT AND SHE SAID WE DONT CARE AND WE WONT TELL YOU ITS NOT OUR PROBLEM IF YOU DIE
December 28, 2024
Unprompted review
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Looks like a possible nightnare!
I was actually ready to place an order here yet I don't care to play Russian roulette with my packages here. I'd rather pay $10 extra then put up with a company as unorganized and as careless as this one. The poor reviews from so many customers says everything I wanted to know and made my decision easy!
May 4, 2024
Unprompted review
placed an order they charged my card…
placed an order they charged my card for the product plus shipping and tax. one hour later I get an email that what I ordered was out of stock and if I want a refund, I must contact them with in 48 hours. Good luck with emailing them 3 times and leaving a message on their phone number and nothing. So, if you have the missed fortune to buy something from them, good luck. You're going to need it bush league at best.
September 7, 2023
Unprompted review
Been waiting for 3 weeks for my order
Been waiting for 3 weeks for my order. Said 3 to 7 business days. No response from customer service. Nothing except a charge on my card. FRAUDS. Next step reverse the charge. That's why I love credit cards they'll pull the money out of their account for me. Don't buy from them.
August 17, 2022
Unprompted review
Received everything in a timely manner.
May 12, 2021
Unprompted review
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I paid for a 2 day delivery but did not…
I paid for a 2 day delivery but did not receive it in 2 days. Fed ex was late
May 10, 2021
Unprompted review
Reply from Esupplements
Hello, I am so sorry that you did not receive your package within the 2nd day time frame. I was able to locate your order and refunded your shipping costs for you because of this delay. Thank you for letting us know about this issue and please let us know if there is anything that we can further do for you.
The product iss way overpriced
The product was way overpriced in comparison to competitors like amazon and walmart.
April 21, 2021
Unprompted review
Reply from Esupplements
Hello Anthony,
Thank you so much for your feedback! I would be interested to know which product you're referring to as we offer several different products and brands on our site and always strive to offer the best pricing out there. Thank you again for letting us know how we can improve and please let me know if there's anything else that we can further do for you.
Thank you,
Jessica
no product, no refund, no communication
19 Feb ordered 4 supplements (pills) from Walmart, coming from 4 different sub-merchants.
Early March I received 3 of these without problem, but order from Esupplements never came.
Tracking indicates it was returned to sender on 25 Feb owing to an address problem. (I’m sure they would say it was my fault for giving them my address incorrectly, but the fact that the other 3 were received disproves this.)
15 Mar I emailed Esupplements asking for a replacement or refund—their choice. They blew this off.
19 Mar I went to Walmart and asked for a refund. A supervisor said I had to ring 1-800-walmart.
22 Mar I rang 1-800-walmart, and a Hindu submitted a request for a refund.
23 Mar suddenly Esupplements wrote me. Imagine that. They asked whether I wanted a refund or replacement. I responded asking for a refund. 2nd time this merchant blew off a message from me.
30 Mar I went to Walmart a 2nd time to asked for a refund. Same supervisor attempted to ring a number. No one answered, so she gave me a different number to ring.
2 Apr I sent a 2nd reply to the Esupplements email, asking for a refund again. 3rd time this merchant blew off a message from me.
8 Apr I rang the number the Walmart supervisor gave me. It turned out to be a wrong number, for an old woman somewhere in Utah who thought I was a Walmart employee.
12 Apr I rang my credit card to register a dispute, and get the charge to Esupplements reversed.
April 14, 2021
Unprompted review
Reply from Esupplements
Alan, I am so sorry for the poor experience and I definitely understand the frustration of going back and forth. I am currently investigating this situation to make sure that this gets resolved as soon as possible. I do want to let you know that once a chargeback is placed, there is a hold on the funds and we're unable to refund you directly so the refund would go through the bank. That being said, I want you to know that we take these concerns very seriously and we will do whatever we can to ensure that this doesn't happen again. Thank you so much for bringing this to our attention and for your patience as we work for a resolution.
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I paid over night shipping cause i…
I paid over night shipping cause i needed it the next day but of course i got it 2 days later paid $68 for 1 bottle over night shipping. WOW i guess 2 days now its the new overnight 🙃
March 8, 2021
Unprompted review
Reply from Esupplements
Hello Anna,
I am so sorry to hear that you did not receive your product in time. FedEx has been experiencing shipping delays nationwide and I understand that frustration. I was able to locate your order and have refunded you fully for your shipping costs. Again, I apologize for that inconvenience and if there's anything that we can further do for you, please let us know.
Thank you,
Jessica
item arrived earlier than expected
item arrived earlier than expected. thanks.
February 2, 2021
Unprompted review
The site is easy to use
The site is easy to use. The items I order came in a timely fashion. I am very please with your site. Thank you
January 31, 2021
Unprompted review
My shipment was suppose to come in 3-5…
My shipment was suppose to come in 3-5 buisness days. It's been 7 days and I still haven't received it. On top of that it says it's still pending. Though my credit card said it's been billed. I feel like I've been scammed. I bought 2. I honestly am very frustrated! I keep contacting them but I'm not receiving a reply..
December 30, 2020
Unprompted review
Reply from Esupplements
Hello, I am so sorry for the delay in the delivery of your order. With COVID and the holiday weekend, shipping carriers nationwide have been experiencing delays. We definitely appreciate your patience during this time. If you email us at support@esupplements.com, we will respond within 1 business day. Thank you so much for your patience!
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Nice and fast
December 30, 2020
Unprompted review
Everything came in a timely manner just…
Everything came in a timely manner just as I requested. Great price too.
December 14, 2020
Unprompted review
Out of stock order
I was not notified that my original order was out of stock. I found this out when I contacted customer service 6 days after placing my order to ask if it had shipped. Customers should be contacted immediately when their order is out of stock so they can change or cancel the order.
My product also had a free shipping code, it was applied and I was still charged shipping.
November 29, 2020
Unprompted review
It did what it was suppose to after…
It did what it was suppose to after only a few days but I also got extreme anxiety. And I stopped taking them and I still have two unopened bottles.
November 3, 2020
Unprompted review
Reply from Esupplements
Hello,
I am so sorry to hear that this product didn't work well for you. We do offer a money back guarantee so you can return your bottles for a refund. For return instructions, please contact our cs team at support@esupplements.com. Thank you so much for your feedback!
Thank you,
Jessica
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Always good service and price
October 31, 2020
Unprompted review
I paid extra for faster shipping and…
I paid extra for faster shipping and still received my package late.
October 10, 2020
Unprompted review
Reply from Esupplements
Hello,
I am so sorry to hear that you received your product later than expected. We have been experiencing some delays with UPS and USPS but we are shipping out orders as quickly as we can. We would be happy to file a claim with the shipping carrier so please contact our support team at support@esupplements.com so we can escalate this issue further. Thank you so much for your patience!
Thank you,
Jessica
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