esure Reviews 

Easy renewal, wanted to stay with Esure so was pleased that their quote was competitive.

Easy to renew my home insurance and pay without an issue. Email received quickly as to how to access documents.

The process was straight forwatd, and custormer service was beutiful and pleasant

Accessed via a comparison website. Forms completed quickly with a quick response in terms of the quote.

Insurance with ease, great cover, great price - fully recommend

Quick and easy process. Good value for money, would recommend

Thought they were good. I accepted an online quote with a new car registration, which it asked me to confirm, and provided me with a much cheaper quote.

Doing it online "didn't sync" with their system, and without communication, they tried to charge me over double the cost.

I've told them I won't be renewing with them unless this is fixed.

Great service very helpful company

Very competitive quote with many extras included

It was fine if a little 'clumsy'. Pity we missed notification of policy renewal and had to start a new process all over again. But we have stuck with Esure!

I’ve given this company 5⭐️s as more potential customers are likely to read them rather than the 1⭐️ reviews which are the ones you need to read!
I was thinking of insuring my home with ensure until I read the dreadful reviews and stress customers undergo trying to get claims resolved. The worst thing I read was esure’s answer to their reviews. Just telling them to send an email which, according to one lady, didn’t even get acknowledged or answered.
No thanks, I’ll steer clear of this company.

Great website easy to use, price is good so was the cover. I hope with any insurance I don’t need to contact you in the next 12 months 👍

easy but have to do any amends via on line chat and cannot have the same email address for home and car insurance which is odd.

Beat my renewal price even with a couple of extras added on. Great value, easy process.

Easy to use online portal, very informative with great prices

Yet again Esure flex has amazed me with the third reduction in 3 consecutive years I am more than impressed so thank you Esure team regards John.

Absolutely terrible company. Avoid them if you expect any level of support when you actually need to make a claim.

My car was parked at the time of the incident, yet after a clear non-fault situation, they turned what should have been a straightforward process into a complete nightmare.

It takes them 14 weeks just to confirm liability with the third-party insurer, despite me providing clear evidence: photographs showing paint transfer between the vehicles, damage measurements, details identifying the driver responsible, and supporting information regarding the circumstances.

For the last month, I have repeatedly had to call them myself just to chase updates on third-party liability. They do not proactively contact you, provide updates, or even send a simple email to explain what is happening. You are left completely in the dark unless you keep chasing them.

Instead of taking action and resolving the matter efficiently, they delayed, complicated the process, and left me dealing with unnecessary stress.

When I requested a cash settlement, they refused to simply process it and instead tried to push me towards their chosen repairer. They also applied a significant excess despite this being a non-fault claim.

After being a customer for more than 5 years, I find this level of service extremely disappointing. A company’s true value is shown when something goes wrong — and in my experience, they failed completely.

I was extremely happy with all the service and support I received during the process to complete the insurance application for my car.