Eternal Muse Reviews 

I absolutely love eternal muse and their products! The quality of the products is insane! The packaging is beautiful! And the customer service is literally impeccable! I ordered a birthday present for my mum which did not arrive due to being misplaced by the delivery driver. Emily and the team responded to my emails so quickly and kindly! They offered to send the package straight back out with a tracking link and an added extra for the inconvenience of my mum not receiving her present on her birthday! I honestly can’t thank Emily and her team enough for the incredible service provided! Kind, caring & approachable throughout! Would honestly recommend this brand to anyone! Thanks so much! Keep up the incredible work!

Products are amazing quality. I ordered to an address in England and missed the order and Emily was so kind organising the order to be re-delivered.

Well worth paying premium for the quality of these over the dupes you can buy on Amazon. I now have the mini, regular, jumbo and the bunbons - haven't quite got the hang of the bunbons yet but that's me.

Love the packaging seems a shame to recycle after. Be a lovely present for someone as well!

Great product! Work as describe!

Great company and amazing products too! Fast shipping in Europe and the customer service via Instagram is helpful and lovely

The best heatless curlers I’ve EVER used! My hair has always been terrible at holding curls, and nothing has ever worked for them, until I tried the Bun Bons from Eternal Muse. To say my hair has been changed is an understatement. Wholeheartedly recommend these to anyone! ✨

Located in the United States
What I initially thought of as a scam, is now a lack of order fulfillment.
I placed an order 12/10/23. Reached out to customer service and they assured me that my package would be delivered 12/22/23, 12/27/23 and then once again 12/29/23. I’ve been so excited to receive my products but they still have not delivered. There is no tracking updates. I think I just got scammed so just beware of this company. They have great marketing tactics on TikTok but fail in customer service. (Btw. I am in US) They keep making lives/and posting content but ignore concerned customers. What a waste of $132! DO NOT BUY!! They recently went live on Instagram saying they would price match with Amazon prices and have ignored my emails for an order cancellation!! Do NOT TRUST THIS COMPANY!!

UPDATE a package arrived and yet it still wasn’t my entire package. One month and thirteen days later and I’m still missing products??! I assumed maybe there was a second parcel sent but to my dismay the tracking says delivered. I received a beat up box and only one pillow with two hair mist. Honestly, I don’t know what to believe. I will say the pillow does feel soft but it’s sooo thin.
My total was $132. I purchased two pillows, a Jumbo size heat set and a fine hair mist.
I wish I could share the photos. I’ve emailed about the missing items and currently waiting for a response. I’ll update as things unfold.

Update January 28,2023

After receiving my “package” I emailed the Eternal Muse team.

This was their response, “ Upon thorough investigation, we have confirmed that our courier collected four items during the collection process, aligning precisely with the weight specified on the label. We understand the disappointment caused by the missing items and deeply regret any inconvenience during the delivery.”

While I don’t disagree. I’m suree the package left the facility with the “weight specifications“. But they did not send me the correct products. I was still missing a pillow and my jumbo hair roller. Both of which they replaced with and extra hair mist, The Quintessence. (Which made my hair smell bad.)

Thought-out all my emails I was very polite. This company does not value their customers. At least not in the U.S. or any other country from the reviews I have read so far. The eternal muse team has been petty and used their platform to take advantage of so many people. When some do receive their package it’s often at a loss because their orders are not completely fulfilled.

I will end this by saying, the one pillow I receive was awful and smelled so bad I can’t use it.

I emailed the team to ask for my products and they have not responded.

This was the last thing they said to me.

“Should you decide to escalate this matter with your financial institution, we completely understand, and we sincerely apologise if you feel it is necessary to take that step.”

Believe me, I really wanted and looked forward to everything I purchased and I splurged for a Christmas gift to myself that ended without the product and without the money. This company led me on a manipulative string to carry on conversations until the 30 day window ended.

Save your money and your sanity. 😮‍💨

Yes they did refund me my $10 for delivery charges but that doesn’tcompare to the amount of $70 worth of product that was still missing. Yes of course I was skeptical that my products would be missing and they were. I’m so tired of this company trying to validate itself. Why would I personally want to ruin them? I actually wanted to use their products that everyone seems so happy about. 😏 but don’t take the advice of a paying customer a let this company continue to take advantage of people. 🤷🏻‍♀️ They refuse to respond to my email asking where my products are but will reply to a review to “make a point”. The drama that surrounds this company is a joke. 🎭

Great products - I am a third time happy customer! Customer service is swift and friendly! My order arrived 30min before I left for the airport on my holiday. Couldn’t be happier with the support received by Emily. Fab job, girlies!

UPDATE

Just wanted to inform everyone that they tried to remove my review by disputing to trustpilot. I had to show many emails and order nr so that the review doesn’t get deleted. Really unserious business

WARNING

DO NOT USE.

I bought the bon bons that they keep pushing TikTok. The product reeked of cheap glue. I asked to be refunded or sent the product back. They agreed to send me 10 euros back. This was in August I got the lousy 10 euro last week.

They also blocked me on TikTok after writing that the product is smelly. If you value good hair don’t purchase

Although tracking the parcel was a bit confusing, Emily was super helpful and prompt with looking into my order and giving me updates. I am very satisfied with the product so far and it has given me great results!
Thank you for all your help Emily!

Save your money, was excited to buy the jumbo heatless curler and it arrived smelled very strong. I decided to use it and it’s a fail. I’m better off using other well known brands or even a sock. I decided to reach out and customer service only caught the part that said I used it and replied back with it’s already been used. It’s 40… you think it would work better but it’s just the same as others. Nothing special. Save your money.

Really pleased with these! They’ve been coming up on my tiktok for months but I’ve been wary of making the purchase in case it’s a scam. I bought them through the website, the product is exactly as advertised in appearance and feel (although I haven’t slept in them yet). Turned up the next day, no delivery fee, in a beautiful box. Very impressed.

i’ve been eyeing up an eternal muse heatless curler for months now but never wanted to commit as i wasn’t sure if it was worth the money. I bought a heatless curler off tiktok shop and even though it was definitely low quality and a pain to sleep in - it did the trick! after using it on a daily basis i decided to take the plunge and buy an eternal muse Jumbo heatless curler - that way i technically have 2 different sizes and i’m not purchasing the same thing twice! the first thing i noticed was the absolutely gorgeous packaging, it was decadent and absolutely stunning. even the box it came in i will be keeping! i LOVE attention to detail and high quality packaging so already off to a good start!! the curler itself is so soft and silky, it looks and feels gorgeous! it feels high quality too, the best part being as the fluff inside is so soft that it’s a dream to sleep in. my old curler used to keep me up at night but this is like sleeping in a squish mallow!! the results in my hair are gorgeous and save me so much time getting ready. i will be buying the bon bons next that’s for sure!!!! a must purchase

The product doesn’t work. I tried it on 2 occasions watching the u tube blogs etc to make sure I was using it correctly. so I returned the product at my own expense and advised why and that I had used the product and it didn’t work. Got an email telling me that it’s been used therefore I won’t get a refund and that I would need to pay for it to be returned to me if I wanted it back 😩

I’ve bought every size curler besides the mini, and I’ve been satisfied with every one! the quality of them are great, and I use these daily for quick and easy hairstyling. If you’re willing to learn how to put them in, they’re worth buying! Not only were the products amazing, but the staff is incredible. Three products I ordered got stolen during the shipment process before it even got to my house, and customer service was incredibly helpful. Once I sent over videos and photos, they resent them and they arrived at my house only a few days later. Such good products, and lovely customer service. I’d definitely recommend this brand!

My hair is very fine, I though I would give this product a go. At first my hair kept slipping out, I then sprayed it with water. Stayed in all night, I took the curler out this morning and I have lovely bouncy curls. I also ordered the curl comb which is also amazing. My delivery came in a beautiful box. The scrunchies are so soft. I am delighted with my order.

Hey, I received the mini hair robe i ordered. I just want to say it’s absolutely amazing! I cannot believe how good it is. My curls looked amazing this morning when I took my hair out. My hair was soft and non frizzy. Also I could sleep in it! It didn’t feel like I had anything in my hair. The amount of robes I’ve tried and have had a terrible night sleep but this is just a game changer! Thank you so much 💕 I would definitely recommend to anyone x

It has arrived! Ordered on Wednesday and arrived Saturday. The packaging is so lovely, looks really expensive, the product itself (jumbo curler) is sooo soft, so much softer than I expected and the scrunchies are excellent quality. Absolutely can't wait to get the hang of it and try it out! In the lead up to receiving my eternal muse curler I had a few questions and their customer service via Instagram was second to none, very responsive and informative. Very happy indeed!

amazing customer service! product just as described!! i highly recommend this company and it feels great knowing i’ll have perfect hair in the morning! lovely owners who get back to you asap and are so kind :) 🩷

Absolutely loved my heatless curler that I received!!!! I also have never experienced such great customer service from eternalmusehair!!!! They replied quickly and were so awesome! Will definitely order from them again!!!

Intransparent costs - additional custom charges apply --
I thought I would support this company by buying from them directly, as I prefer to buy from smaller businesses than Amazon.
I paid 10 EUR for shipping to Austria. Once the package arrived, I was forced to pay another 10 EUR for custom duties on a 30 EUR order!!

After writing to customer service, they say it is mentioned on their FAQs, there is nothing they can do. It is not mentioned on the order page, not in the shop, not in any email correspondence confirming your order. To me this is a clearly deceitful practise and intransparent. I ended up paying 20 EUR in shipping and customs on a 30 EUR order.