Euro Car Parts Reviews 

Ordered front and rear brake pads via one of their corporate clients halfords on Monday the the 27th over a week ago , they dropped of the front and now 8 days later still no rear pads , halfords showed me the invoice and it shows as (part order fulfilled) here I am 8 days later still chasing it , clearly someone there is not keeping an eye on part fullfilled orders , halfords placed a new order and they have still not arrived

Ps having checked the stock on eurocar parts GATESHEAD the pads have been in stock

How on earth these have a contract with halfords is beyond me this is has happened two years in a row

Variety of products, prices and fast delivery

the staff were really helpful, identified that the part was not compatible so they helped with order to get the correct part. very professional polite and courteous. I would highly recommend to use them. Thanks
Bilal

Easy ordering process, good range at good prices

I purchased a new car battery online, the store delivered me a used/returned battery.

The waiting time was around 20 minutes, with only one co-worker serving at the till. Once my order was finally picked and handed over, I realised that the wrong part number had been ordered. This resulted in even more waiting time, and as the queue behind me continued to grow, the co-worker became increasingly stressed.

NOT HAPPY I've been dealing with Euro car parts for over 25 years and have been completely loyal to them a few years ago I've had cancer so I can't repair so many cars and not getting many bits to be honest I don't know where they're getting their prices from I want to some filters for a friend of mine Car I was surprised at the cost I contacted another well-known company and got them for £20 cheaper for exactly the same make and Parts my daughter needed a rear shocker on her VW I was quoted from Euro nearly £300 it was virtually £60 cheaper online I contacted the same company as I previously got the filter from and the shocker was £100 cheaper for exactly the same make and part I beginning to think EURO don't want my custom if you give a company loyalty you expect a bit back
I'd like to add whenever I ring up Bath or Bristol the operators are always extremely helpful and obliging

No issues with the website — I found it easy to use and the overall experience of ordering online was very good.

Unfortunately, the customer service when collecting my order was poor. The assistant came across as rude and seemed as though they did not want to be there.

I was initially given the wrong part. Luckily, I had started trying to fit it in the car park when I realised it was incorrect. I took it back into the store, but there was no apology or acknowledgement of the inconvenience caused.

I was then told that the correct part I had originally ordered was not in stock and that I would need to come back another day. There was no consideration given to the fact that this is a 1.5-hour round trip for me.

I checked your website myself and found that you had another suitable part in stock for just £2 more. I therefore exchanged the incorrect part for this one.

My question is, why couldn't the assistant have checked the available stock and offered this solution to me? Instead, I had to do all the legwork myself. Given that the mistake was not mine, I also feel that the additional £2 could reasonably have been covered by the company as a gesture of goodwill.

Although I put my reg in the system the battery they sent was not the right one for my car. Luckily a mechanic lives next door and he was able to adapt it. However the delivery service was very quick

Website is great . Put in registration and place order. But when you go to collect you can be stuck in a que with a long wait. Why not have a self checkin barcode reader in store? (Barcode emailed to custome).

I received an email stating my order had arrived in store. Travelled to the store and stood for over 30 mins in a queue to be told that infact it hadn’t arrived. I tried to call the store on numerous occasions a few days later to see if it had now arrived and was unable to speak to anyone. I also tried to make contact via the online form on the website and again no reply. Very poor customer service. Would not recommend or use this company again!

Used to be a decent business to deal with but now it’s not anymore.
Drove over to collect a simple part, smallest purchase I’ve ever done with euro parts but hopeless.
Stood behind someone who had been given the wrong part because their system seemingly had given the wrong part, and they couldn’t do anything about it 🫩.. I was told that my part hadn’t arrived yet so I waited outside for 40 minutes and then went back to collect it as told, but then someone else at the desk told me that the delivery was not going to be coming today and I couldn’t cancel it and they weren’t able to change anything on the system for the orders. Couldn’t cancel it or do anything about it.

Dealing with so many other organisations where staff are able to access their own systems and respond with solutions shows that they have significant problems with their IT infrastructure and it’s going to cost them business.

In other organisations especially in building and electrical supply services it is clear that their are ways to work around issues and communication with customers can be better and less painful.

Sad that this company used to be a game changer but now has lost its way. Needs some serious reconsideration about how to organise itself, clearly management and organisational failures in this company. Will not use again especially when there are better alternatives out there who need the opportunity to do better business.

So many organisations are failing with their services to buyers who have to vote with their feet 🤔😏

Use Europarts a lot as they are on my doorstep - nice website with good photos and descriptions with clear pricing and normally have a sale or discount code you can use - normally opt for the click and collect option and pick up when convenient to me - never had a problem with return or exchange either .

Great customer service

Absolutely poor, purchased 2x lower control arms (L & R ) once received one part received one with opened packaging and now come to find it’s the wrong side part supplied. Delayed me a day and fuel and time. Bunch of cowboy with no ideas behind the counter. Looks like if your mouth moves they’ll give any body a job just to they can hand you wrong parts take your money and send you out the door

Thanks all good 👍

I made a reservation online and chose the option to pay on collection which I did. Collection service was quick and effective the staff were friendly.

It was only when I had my car on axle stands and the wheels, calipers, pads and rotors were removed that I discovered I had been given the wrong items for my civic. This was a click and collect order and I had entered my correct car registration number, "these parts are compatible etc". Now I'm stuck with pads and discs that I imagine I cant return due to the state of the boxes and grubby marks on the discs. I was so angry at having to put all the old parts back on as I didn't have any option. Booked in at Honda and £399 to get genuine parts fitted. I was supposed to save money by changing them myself, instead it's cost me a lot more. Will not be using this company again, dont trust the online ordering system.