European Removal Services Ltd Reviews 

96
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional movers for their exceptional support, making complex international relocations completely seamless and virtually stress-free. Consumers also highlight the brilliant communication throughout the process, fair pricing options, and highly efficient delivery service from the initial booking to final drop-off. However, some people mentioned minor logistical notes regarding storage space or scheduling details. Reviewers observed that receiving clearer advance warnings about loading space or managing slight early arrivals occasionally required small adjustments on site. Despite these minor points, overall satisfaction remains exceptionally high among all users who utilized the removal services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the smooth, well-organized relocations... See more

Staff

Customers consistently note positive experiences with staff, praising their exceptional professionalism and... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that goods are consistently... See more

Price

People report positive experiences with price, noting that quotes are very competitive and affordable.... See more

User experience

Consumers find user experience to be positive, highlighting a seamless and uncomplicated removal process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No nonsense. Great team; from quote to final box delivered to the south of France, superb service. Not the most polished trucks but certainly a shining team of experienced movers. Would recommend, no... See more

Company replied

Rated 5 out of 5 stars

Thanks so much to Neil and Ian. The service was great - they picked up and delivered in the specific time frame requested , communication was straight foreword, straight to the point and I was informe... See more

Company replied

Rated 5 out of 5 stars

I came across European Removal Services after being badly let down by another removal service. Wayne and Neil were a pleasure to deal with, very thorough and provided me with a good and fair price to... See more

Company replied

Rated 5 out of 5 stars

A huge shout out to Neil Wayne and Ian for an amazingly smooth and efficient removals service from South of France to Somerset. We opted for the sole van service which was very reasonable. Their... See more

Company replied


Company details

  1. Moving Company

Written by the company

European Removal Services Ltd is a specialist international removals company providing professional house removals and relocation services between the UK and Europe. With over 30 years of experience, we help families, individuals and businesses move safely and efficiently to destinations across France, Spain, Portugal, Italy, Germany, Belgium, the Netherlands, Ireland, Switzerland and many other European countries. We offer dedicated removals, cost-effective part-load services, professional export packing, secure storage, customs clearance assistance and expert guidance with post-Brexit import and export requirements. Whether you are moving permanently, returning to the UK, relocating for work or transporting household effects as part of a Transfer of Residence, our team will guide you through every stage of the move. We pride ourselves on providing reliable transport, clear communication and outstanding customer service from quotation through to delivery. Every move is carefully planned to ensure your belongings arrive safely, securely and on time. European Removal Services Ltd has built a reputation for honesty, professionalism and competitive pricing. We understand the unique challenges of international removals and are committed to making every move as straightforward and stress-free as possible. If you're looking for trusted UK to Europe removals or Europe to UK removals, we're here to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

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4.6

All reviews

(96)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

I needed to get some furniture moved from…

I need to get some furniture moved from Europe to London.

Had a great experience with a chap called Neil. Everything was really clear. I had updates. Payment was easy and the delivery gentleman was equally as great. What impressed me the most is that the item arrived the following day! Wow !

May 3, 2024
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Reply from European Removal Services Ltd

Thank you so much for taking the time to leave a review. Really appreciate the kind feedback. Thanks Neil

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Rated 5 out of 5 stars

Seamless and Swift: European Removals Exceeds Expectations

I recently used European Removals for my relocation from Frankfurt to London, and I couldn't be more impressed. From start to finish, their customer service was exceptional - friendly, attentive, and always ready to help. Not only did they provide first-class service, including help on customs paperwork, but they also offered great value for money compared to other companies I researched. What truly stood out was their speed - my belongings were delivered promptly and without a hitch. I highly recommend them to anyone in need of a stress-free and efficient move. Big thanks to Neil and Ian, absolute legends!

May 12, 2024
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Reply from European Removal Services Ltd

Cheers Irene - we really do appreciate people taking the time to leave feedback. Take care. Neil

Rated 5 out of 5 stars

For speed of service

For speed of service, helpful and useful advice, plus a van driver who went out of his way to reach our remote French property, European Renewal Services were wonderful. I'd recommend them unhesitatingly.
Christopher Hope

November 30, 2023
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Reply from European Removal Services Ltd

Thank you very much for your kind words - appreciated.

Rated 5 out of 5 stars

When working with Neil and his team

When working with Neil and his team, you always get a quick response to questions.
I have used their services on several occasions and am totally happy to recommend them to anyone. Wayne is there to help find the correct and yet simplest way to do the Customs Declarations and the associated formalities. The collections and deliveries are always on time, except for small traffic delays which are unforseen. The Goods, even if Fragile, have always arrived in good order. I cannot say more than that I am totally satisfied with the service given by ERS Ltd

April 23, 2024
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Reply from European Removal Services Ltd

Hello Martin and thank you very much for the great feedback. Appreciated.

Rated 1 out of 5 stars

Complete disregard for client need

My delivery was booked for 26 April. Instead the delivery team shows up the night of 25 April at 935 pm to unload. I even discussed this multiple times on the phone with ERS: doing a night time delivery is too late. We explicitly agreed that delivery would happen at 8 am on 26 April (the date I had booked!!). Instead the team calls me up at night apparently with instructions to deliver anytime before 11pm, so they can get to another job in the morning. Worst move ever.

April 25, 2024
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Reply from European Removal Services Ltd

Hello and thanks for your feedback - appreciated.

I do apologise for the early delivery. Had you told the crew that unloading could not be on the 25th they would simply have gone away and then returned the next morning with no issues. You were not under any obligation to take delivery on the 25th, but appreciated that you felt like it would make life easier for us. Retrospectively had you spoken to myself or Wayne, who were managing your move they would have taken care of this and it would have been a really easy fix.

I do appreciate the email praising the crew and how diligent and Nice they were and I am glad everything was delivered in good condition.

Thank you once again for the work and sorry the boys were a day earlier at the drop than planned.

Thanks Neil

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Rated 5 out of 5 stars

SUPERB!!!

Just used their services to move to Spain. I wish I could leave them TEN stars not just FIVE.
Excellent service from all but specially Wayne Campbell. This guy went above and beyond to make the move as smoothly as possible and taking away all stress associated with it.
I found this company to be the BEST value for my money.
Thank you all for the hard work!

April 15, 2024
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Reply from European Removal Services Ltd

Top client. Really appreciate your kind feedback - cheers

Rated 5 out of 5 stars

Moving with European Removal Services…

Moving with European Removal Services was an absolute breeze! Despite my own delays, their team remained patient, polite, and incredibly helpful throughout. Their exceptional service and unwavering support made the transition smooth and stress-free. Highly recommend! Fabrizio

November 20, 2023
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Reply from European Removal Services Ltd

Cheers Fabrizio. Really appreciated.

Rated 5 out of 5 stars

The Best company to trust when we had…

The Best company to trust when we had to move our Son from University in London back up North, caring, reliable and completely on the ball. Definitely recommend

March 30, 2024
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Reply from European Removal Services Ltd

Hello - Thank you very much for the feedback - really appreciated. Thanks Neil

Rated 5 out of 5 stars

An absolutely fantastic service.Highly recommend

Having received ridiculous quotes from other companies I called European Removals and spoke with Neil who from that moment seemed totally "switched on" to what our needs were for a move of a small amount of furniture from UK to Italy.
A quote was quickly prepared at a very acceptable level.We were "hand held" with all required documentation ref customs and our furniture was delivered today around 6 weeks after my first enquiry.
All aspects of this company,and Neil in particular have been excellent and we wouldn't hesitate to use European Removals again in the future.
Thanks to you all.

April 15, 2024
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Reply from European Removal Services Ltd

Hi Julia. Really appreciate the kind comments. Cheers.

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Rated 5 out of 5 stars

Great price and service

Great price and service. Pick-up and delivery was all on time and help loading/unloading was first class. Would happily use them again.

March 12, 2024
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Reply from European Removal Services Ltd

Just spotted this great feedback - thank you so much.

Rated 5 out of 5 stars

Nothing but praise

Nothing but praise, honestly. Simple, transparent terms and communicative staff. Fast service all the way from the UK to Sweden.

November 30, 2023
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Reply from European Removal Services Ltd

Cheers for the feedback. Always appreciated

Rated 5 out of 5 stars

Smooth Operation. Delivered on their promises.

Not only were European Removal Services Ltd the most reasonably priced solution to moving us from Greece to the UK (and we got many quotes from a number of other places) but they seemed the most professional too. We got a good vibe from Wayne immediately and they delivered (excuse the pun) on everything they promised. We were under time pressure to move out and they made sure they collected very swiftly from Athens and delivered a lot sooner than I was expecting in Essex. They clearly looked after all of our belongings with care too (most of which were fragile). The collection team and the drop off team were very friendly and cheerful too. Highly recommend.

March 2, 2024
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Reply from European Removal Services Ltd

Thank you so much for the kind feedback. Appreciated.

Rated 5 out of 5 stars

European Removal Services experience.

Used European Removal Services last year moving from Spain back to the U.K. After a shaky start from my side with the best dates, it was sorted. Everyone, who I dealt with was friendly, helpful and polite. Our stuff was delivered with no problems. I would definitely recommend them and use them again, if required.

September 8, 2023
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Rated 5 out of 5 stars

Montpellier to UK 25m3 move

I used Wayne and his team for my move from Montpellier back to the UK. Everything worked without a single problem. The team on the ground were extremely professional, both in Montpellier and in the UK. Everything was carefully packed and nothing was broken. If the need arises again, in the future, I would not hesitate to use European Removals. Picked up on Sunday, delivered on Wednesday. A stunning, value for money service.

November 1, 2023
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Reply from European Removal Services Ltd

Hello - really appreciate your kind feedback. Cheers

Rated 5 out of 5 stars

Excellent moving services

Excellent moving services! Neil and Wayne organized everything and were very responsive. Blana (Alex) who did the moving was fantastic too! He was very careful when moving things so no damages at all. He also came up with solution to help me move a big item that almost did not fit through the door! Very grateful for the support and services. Highly recommended!

September 1, 2023
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Reply from European Removal Services Ltd

Hello - Thank you very much for your work and kind feedback. Appreciated.

Rated 5 out of 5 stars

Great experience from London to Spain

For our move from London to Spain we used European Removal Service as it was suggested from 2 different friends that used them previously.
Great experience, just call Neil and he will guide you step by step. We were quite worried as we had to organize the move quickly and didn't have all the documents to avoid paying VAT. Lucky everything went well and we didn't have to pay any extra customs fees as in the "post brexit era" everything is more difficult and expensive.
Highly recommend.
Just make sure to agree in advance if the driver is going to upload the van and from where. We booked an extra help separately in both locations as we were already consumed from packing.

July 4, 2023
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Reply from European Removal Services Ltd

Thanks for taking the time to leave some feedback - always appreciated.

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Rated 2 out of 5 stars

We hired ERS for our move from Glasgow…

We hired ERS for our move from Glasgow to Copenhagen. Despite having given precise dimensions of our belongings, we were charged 25% of the original quote while the boxes were ALREADY in transit. They were relatively responsive, however, kept the details of the pick up time very vague and did not give a precise time, let alone date until one day before the move, giving me no option but to book my plane ticket last second. In terms of drop off, the details were vague once again and the notice given was literally 2 minutes (I only received a call once the van was on my street). Both drivers were friendly and efficient, however, I would never use their service again.

August 19, 2023
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Reply from European Removal Services Ltd

Hello Stefanie and thanks for your feedback.

I am sorry you feel that you never got the experience all of our client's deserve, but the above account doesn’t quite fit with our run of emails and what we agreed.

In regard to volume. The job was booked at 2.75CBM and you had nearly double the volume. My colleague dealing with your move kept the rate tight for you and charged just £200 per CBM, whilst we were charging £470 per CBM for the first 2.75CBM. We do need to charge if clients send more than planned, as we can only fit 15CBM in the vans, so need to charge enough to cover the space taken. £200 per CBM for a move from Glasgow to Denmark is really a very fair rate and at the time you were perfectly agreeable to this, therefore I am surprised by your comments. You asked Wayne if you added more items would there be extra costs and Wayne said yes and that you get charged for the space used. That was in reply to the original quotation.

In regard to timings - we were booked to load 12th to 14th and at a late stage you amended the dates to be loaded on the 17/18th instead, as there were road closures in your area. We then emailed you on the 16th to say we will collect on the 18th. On the morning of the collection date I emailed again to say loading would be 4 to 6pm. It was me personally that sent the email updates. We do state specifically in our quotations that if you book part load options you do need flexibility in the dates. Flexibility is key to keeping down cost, as we are not in Scotland every day and not in Denmark every day, so we need to group clients together for part loads to make savings for all.

I do like to give as much notice for loading as possible, but sometimes with part loads we have other clients that we need to deliver to prior to loading. Delays with previous clients can effect timings for the following collections, hence why we are careful not to promise times until we know. In terms of deliveries we need to customs clear, which can take from 10 mins to 10 hours in some cases, so we too need to be mindful of that before we promise drop dates and times.

If you do have a future move I would recommend having your own private dedicated van and that we you can pre book for a dedicated time for loading in advance, but even then deliveries are subject to traffic over a long long distances, ferry timings and customs clearance being quick. Dedicated services usually cost about 4 times more than part load groupage services, so it is often wise to put up with the flexibility on days and times to avoid much higher costs.

Either way, apologies if you feel we didn’t meet your expectations on this occasions, but I hope the above explains some of the challenges we face in trying to meet all days and times for clients when part load services are booked.

Thank you once again for your feedback and good luck in your new home.

Thanks Neil

Rated 5 out of 5 stars

It's hard choosing the correct company…

It's hard choosing the correct company for international removals. We were moving to Slovakia and chose ERS as they offered the best options for what we wanted. It all turned out well and everything went perfectly. Thanks!

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Move from London to Amsterdam

Move from London to Amsterdam. The whole process from start to finish was very smooth and efficient. High level of professionalism and very competitive prices. The communication was very efficient and the company responded swiftly to any questions we had. Special mention to the driver, who was extremely friendly and took extra care of our boxes and furniture. Can't recommned them enough, and I will definetely choose them again in the future.

August 18, 2023
Unprompted review

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