European Watch Company Reviews 

141
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 134 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff members for their remarkable product knowledge and professionalism during every single interaction. Buyers consistently appreciate the seamless online purchasing process, noting that communication from the team is remarkably fast and transparent. Some people also felt that receiving very fair trade-in values made the entire exchange exceptionally smooth and satisfying. Collectors mention that luxury timepieces consistently arrive accurately described, beautifully packaged, and completely matching their high expectations. Enthusiasts note that working closely with dedicated representatives creates a trustworthy, respectful, and deeply rewarding environment overall.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that timepieces frequently arrive in... See more

Staff

Clients share positive opinions on staff, consistently praising their extensive product knowledge and... See more

Service

People report overwhelmingly positive experiences with service, highlighting a complete lack of pressuring... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional support and helpfulness.... See more

User experience

Consumers find user experience to be fantastic, smooth, and remarkably easy from start to finish. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I EWC experience is first rate. I do recommend you contact your FedEx account rep as the delivery as promised on or before 1:30 pm did not arrive until after 5pm. I assume you are a fairly high vo... See more

Rated 5 out of 5 stars

I only deal w/ EWC. My experience has always been first class all around: professional, courteous, highly responsive, fair. I've dealt w/ Joshua in the past and Zack. In this case - I reached out to Z... See more

Rated 5 out of 5 stars

I am a repeat customer of European Watches, as always, the quality of their watches and selection is outstanding. The delivery is perfect and the level of knowledge and respect towards the customer... See more

Rated 5 out of 5 stars

I enjoyed working with European Watch Company to obtain a very lovely Everose Daytona. Zach G. was flexible on the pricing and helpful in working with me on pulling together the financing. He also... See more


Company details

  1. Watch Store
  2. Jewelry and Watch Insurance Company

Written by the company

Founded in 1993 and headquartered in Boston's historic Back Bay on Newbury Street, European Watch Company is one of America's leading full-service retailers of fine timepieces. We buy, sell, and trade fine watches, specializing in pre-owned and vintage pieces from the world's most respected manufacturers, including Patek Philippe, Rolex, F.P Journe, A. Lange & Söhne, Audemars Piguet, Vacheron Constantin, Jaeger-LeCoultre, Omega, Cartier, IWC, and many more. Whether you are looking to acquire your first luxury watch, add to an established collection, or sell or trade in a timepiece, our specialists are here to guide. Integrity is at the heart of everything we do. We don't think of ourselves as simply selling watches; we build lasting relationships and treat every customer as we would a dear friend. Our flagship showroom houses a full in-house restoration and repair department, where each timepiece is meticulously tested, serviced, and, when appropriate, sympathetically restored before sale. Every watch we offer is prepared for immediate overnight shipment and backed by a one-year warranty. For more than three decades, we have had the privilege of helping thousands of customers find the right watch and build meaningful collections, and we remain committed to earning your trust with every interaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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1-star

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4.9

All reviews

(141)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick transaction with a happy outcome

I recently purchased a watch with a trade-in from EWC. I realize that you don't get the same value for you watch as a trade-in as opposed to selling it yourself but it is easier and quicker. EWC had a watch listed that I wanted and Peter gave me a fair price for my trade-in watch and I was happy with the outcome. I started the sale transaction on a Wednesday when I was emailed an overnight FedEx label for my trade-in. It was received by EWC on Thursday and they sent my new watch the same day by overnight FedEx and I had the watch delivered and on my wrist by Friday.

August 7, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy

Peter was extremely helpful and honest about everything the entire buying process. I could not have asked for more.

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

My second purchase with EWC

My second purchase with EWC. Again, all details were exactly as described in the listing. Excellent personal service. Market prices. Prompt shipment and delivery. Another truly rewarding experience.

August 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great timepiece

Great timepiece, maybe even better than advertised. Easy to work and when I decided to pull the trigger the watch was sent to me next day. Great service!

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience

Worked with Amy who helped me trade in a piece towards one they had in stock! They did overnight shipping both ways and were incredibly helpful and responsive. Would do business again!

August 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amy Reddy

Amy Reddy, was super responsive, transparent and fair as always. Delivery was next day and the price was super fair. Could not have gone better.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Here’s an unusual though very positive review!

Here’s an unusual review, but a very positive one. I purchased a watch about ten days ago from EWC and worked with Zach G.
The transaction itself was smooth, easy, and handled entirely over the phone.
This all took place on a Friday afternoon, and I needed the watch as a gift for my son the very next day. Zach coordinated everything and made sure it was shipped through FedEx for Saturday delivery. The tracking information came through, and everything appeared to be set. Unfortunately, through no fault of Zach or EWC, the package stalled at the FedEx hub in Memphis, Tennessee, on Friday night and did not move again until Monday. When it finally arrived late Monday afternoon, the FedEx driver even told me, as she handed me the box, that I might want to reject the delivery. The box looked like it had been through a war zone. I opened it in front of the driver and found water damage to the outer box, the inner box, and even the watch box itself. I immediately contacted Zach. He was understanding, sympathetic, and clearly very disappointed by FedEx’s handling of the package. The problem was plainly with FedEx, not with Zach or EWC. Zach immediately assured me that they would issue a full refund. I would have gladly purchased another watch from him right then, but because this was a rare model, they did not have another one available that matched what I was looking for. I am writing this review so that others who are looking for a quality timepiece understand that, despite this disappointing delivery experience, I fully intend to do business with Zach and EWC again. They handled a bad situation professionally, honestly, and with real class. From my very first conversation with Zach, I never had any hesitation about working with him or EWC.

July 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Everything very professional

Everything very professional and on time. Fair price. Watch description on their sire I’d rate as being 95% accurate. There two tiny scratches on the bezel that I did not pick up,in the pics or description. I probably missed them, other than that very nice for a 1990 model Rolex

July 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Peter and EWC provided excellent…

Peter and EWC provided excellent service including changing straps and bracelets from my trade in watches
to the Rolex that I purchased. Also provided compete and timely communication......and the new watch arrived a day earlier than expected, thank you!!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Zack Botwick is my Sales consultant and…

Zack Botwick is my Sales consultant and he is one of the best. Zack is both personable and professional in the best way. He knows the products very well and is able to advise you with knowledge and competence. If you are new to the hobby or a seasoned collector EWC and Zach in particular are the best choice you could make.

July 27, 2026
Unprompted review

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