Europlas Reviews 

The Europlas Caerphilly, South Wales team provide excellent customer service. They are approachable, have great expertise, are professional and prepared to go the extra mile for their customers.

First contacted Rooms and Views back in the first week of July with regards a leaking and grazed glass panel on my conservatory. Whilst the installation is just out of warranty I still hoped for a professional response whilst accepting the current business climate.Sadly this was not the case.
Initial conversations with the after sales manager told me they would put me on a list and this I fully accepted given the current situation.A month with no contact and a follow up message from myself finally resulted in a visit to investigate the panel, which indeed had previously been resealed twice.I was then told they needed to speak to their manager as their could be a potential issue in removing the old aluminium panel.Another month passed with no contact so I again sent a message asking if I was still on their list. The reply simply stated that they couldn’t source a suitable panel to repair and suggested I contact a specific conservatory roof manufacturer !! I immediately tried to call the relevant manager but went to voice mail where I left a polite message asking for a courtesy call back. Regrettably as I write no return call has been made.
In short very disappointing and very unprofessional

A window catch on one of my windows recently broke. The house is just over two years old so contacted the house builder who was quick to advise that I was out of the two year warranty period but I may wish to contact the manufacturer. They gave me the details and a contact was made.They were quick to advise that they no longer made the product but to contact Europlas who may be able to help.Contact made with Gavin on the trade desk at Europlas who confirmed they stocked the item. Then came lockdown and all stores closed.Gavin maintained a contact and said that he would let me know when the stores reopened.Further contact from Gavin advising that stores would not be reopening until May 2020 but he would arrange for handle to be sent in the post.A handle has now arrived as promised. In these very strange times in which we are living it was very refreshing to have someone who maintained a contact and was able to deliver as promised. Well done Europlas and your teams I would highly recommend .

I have been trying for months now to contact europlas for after service to fix my door locks for the 3rd time on my 10 year gaurentee all of the phone numbers are unobtainable. I cant send email as the addresses I have just bounce back. I can find no way of contact.to get the work done under my guarentee. most of my window fittings have problems and now its the locks on my doors. If anyone knows a way of getting hold of europlas PLEASE can you tell me. I would be extreemly grateful.

Have had several Europlas products installed (conservatory, bi-fold doors, solar panels). All completed well, on time and by competent and friendly builders / installers. BUT our experience of aftersales service is, unfortunately, diabolical. Have sought service on two occasions for different issues. The first time it took many phone calls to elicit a response, promise after promise but no action. Finally when an appointment was made, no-one arrived. After escalation, finally we got the job completed. Second time (currently) we are trying to get a repair to the solar system. So far three phone calls to get an appointment; promises each time for a call-back as it seems impossible to speak directly to anyone who can make an appointment. Still no response after 5 days. This is totally unacceptable. I'm afraid that Europlas has lost a customer for any future work
Update: after an email to the CEO (Ian Blackhurst) of ENTU, the owners of Europlas, got an immediate response from the area manager - good. Unfortunately the first appointment was cancelled at short notice (electrician ill) and its taken a further 2 weeks and several calls / emails to arrange another appointment. This was supposed to be the coming Saturday; just had another call to say its now going to be Sunday. Fingers crossed. You have to do better on your after-sales "service" if you want to retain customers!

I will never recommend this company and their associates. They do not deserve a star that's how appalling the service has been.

our conservatory has been part completed more than 6 weeks.

following part installation of the job, we were told to pay in full as we were cash clients. I refused to pay in full on the basis that the job was not complete. After much bullying I paid over 90% of the job an needless to say to get the job completed has been a nightmare.
The builders never arrive and if you do not phone to find out what is going on, no one comes back to you. The floor of our conservatory is sub-standard. The last inspector came out on the 18th August. Today 09th September still waiting for job to be completed.

Excellent service from every member of the Europlas team. i only had a patio door and window fitted but felt my custom was valued and wouldn't bother contacting anybody else if I needed more work done. All staff who visited were courteous and the fitters were excellent. They left no mess, no damage to plaster and were polite, ensuring I understood the locking mechanisms and how to maintain the door before they departed. Job well done, thank you Europlas.

Excellent products. Front door fits the style of the house perfectly. Windows and doors are well made and look good. The house is much warmer. The fitters were very polite and worked very hard. Some early problems (one of the windows was broken in transit and a small issue with the sills) were sorted out quickly and to our complete satisfaction.

The work carried out at my property was of a very high standard. The workmen were polite and co operative. The quality of the product is excellent.
I have contacted Europlas to carry out another job at my property. Thanks to a very prompt reply to my request on line it was all sorted within 24 hours. How efficient was that?
I'll recommend Europlas to a friend.

The Glass guys turned up right on time. old Windows out and New in extremely quick and to a high standard of work. They were professional, friendly and very tidy. I would most definitely recommend this company 100%. In my opinion they are the best conpany to deal with from the initial Consultation to the final installation. I was informed every step of the way.

Our only surprise with Europlas was the speed at which the agreed plan was put into action!
So, not after, but before Christmas, our work was done. The Salesman was very helpful, the surveyor efficient. the installers polite careful, tidy and swift.
What more could one ask? I had no problems, no hassle. Thoroughly worthwhile investment in my house. Thank you

Had it not been for the excellent builders of the base and steps, the score would have been below average.
It has taken much more time than expected and there are still two plumbing jobs to be done.
I did not appreciate being expected to sign completion forms before it was finished and with no notice (but did so, so as to avoid confrontation and any further potential delay - in my opinion you really need to review this policy). A simple phone call "from the office" to explain that the fitters would be bringing these forms would have sufficed.
You also need to consider having a "project manager" (for the customer) or at least one point of contact on these longer jobs.
On the plus side, looks like we will finally end up with the small utility room that we first envisaged and signed up for some ten months ago.

The 2 guys that fitted my bathroom window did a really great job and made sure that they tidied up after themselves which meant a lot to me having employed lots of messy tradesmen previously. It is the small things that make a big difference.

The installation was made with no fuss even though our home is a non standard type of construction,the installers (Craig and Adam) had not heard of a Devon Lady home before. A small improvement would be on white doors and doorsteps a black anti slip protector be offered ( similar to the rear bumper blade cover as fitted to some estate cars ) as our cat and dog leave foot prints on the pristine white surface. A small comment to make the product virtually perfect.

I had new doors and windows fitted 18 months ago and would thoroughly recommend europlas after they were fitted, so, this year I decided to have new fascias, soffits, gutters and downpipes. It was an abysmal experience from start to finish! Missed appointments and reps not turning up to start with. Had to chase them up for an installation date, finally got that and everything was replaced (the fitters were the only positive thing of the whole thing). I then had to make numerous phone calls to europlas regarding as to when the scaffold was being removed and the hazardous waste (asbestos) that was left in my front garden was being collected! Well the scaffold finally came down 11 days after completion, so I can now see what I paid for. Regarding the hazardous waste, well I am still waiting for a collection date. They should rename the company Eurofarce. I for one will never recommend this company to anyone.