Evans Reviews 

13,674
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,100 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive variety of clothing and other items, finding styles suitable for many occasions. People are also very satisfied with product quality, noting good materials and excellent value. The delivery service is consistently highlighted for its speed and efficiency, with items arriving quickly and well-packaged. However, some people experienced issues with product fit, finding items either too large, too small, or inconsistent in sizing. Additionally, a number of customers were dissatisfied with the return process, citing difficulties with codes, unexpected fees, or problems arranging collections and tracking refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, fit, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the good quality cotton, well-made... See more

Delivery service

Customers generally report positive experiences with delivery services, highlighting quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good variety of clothes. Some tops and jumpers are too long for me - models used are 5ft 10 mainly. I was 5ft 5 then spinal fractures affected me and I'm now 5ft 3. I don't have all the clothes to cho... See more

Rated 4 out of 5 stars

Very good service the only thing I would say is that when you do a return evri and need tge qr code please put on website that the qr code that has to be scanned at the post office will be sent via em... See more

Rated 5 out of 5 stars

Delivered next day at standard delivery rates. Good quality cotton, dresses look like on the website (a lot of companies are less honest). I bought both dresses a bit too large , they are generously c... See more

Rated 5 out of 5 stars

Actually I have nothing bad to say: 1) orders delivered in record time - in my case abroad -in less than a week! 2) problems solved professionally and very quickly 3) Always great choice and good... See more


4.0

Great

TrustScore 4 out of 5

14K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.0

All reviews

(13,674)

1,602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely jeans, delivered fast.

Needed a new pair of jeans so Evans was my go to. Fit is brilliant. Love the colour as well (indigo).
Just wish the shops were back. Several times a year I used to have a major splurge. Great fun trying lots on. Not so good for my bank card but I got lovely stuff.

December 19, 2025
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Rated 1 out of 5 stars

I have emailed you several times as I…

I have emailed you several times as I need to return an item but u don’t reply. I have wasted 18£ in a item I can’t wear on

December 12, 2025
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Reply from Evans

We regret you haven't received a response and that the item is unwearable. We value your feedback and will investigate the lack of communication regarding your return.

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Rated 5 out of 5 stars

Mari70

Through no fault of your company my purchase was lost in the post.which resulted in me receiving a full refund.thank you Evans.

December 18, 2025
Rated 5 out of 5 stars

My experience with Evan’s has been…

My experience with Evan’s has been longstanding for many years when one of the branches was in Fishergate shopping centre in Preston Lancs. I loved having the experience from a shop browsing feeling the garments which it’s good quality etc now days it’s on line but I like shopping online because you can browse to your hearts content. My recent purchases where delivered quickly and that’s what it’s all about.I would recommend Evan’s to anyone.

December 25, 2025
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Rated 5 out of 5 stars

Good value for the money

I gave you that 5 star as the cost I purchased was extremely beautiful as the photo. The other which I liked was my coat came on the day I payed for.really pleased thank you

December 17, 2025
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Rated 1 out of 5 stars

I've been chasing my refund for almost…

I've been chasing my refund for almost a month and been getting automated replies without any solution.

November 24, 2025
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Reply from Evans

We regret that you've been waiting for your refund and receiving automated replies. We're looking into this to improve our support experience.

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