Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.... See more
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See what reviewers are saying
Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... See more
Company replied
This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... See more
Company replied
Few hicups trying to get recal done. But when we went into the garage we were treated very proffesionally by the workshop reception guys. Job done and good communication. Guy that does the free car va... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
Southwell Road West, NG18 4TR, Mansfield, United Kingdom
- 01623 789789
3.8
Great
576 reviews
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Company Staff were friendly but lacked…
Company Staff were friendly but lacked commitment to my issues / faults on buying the used car. The whole experience I found lengthy and frustrating . I wouldn’t recommend or use Evans Halshaw again.
June 7, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didnt carry out the work i asked for
Didnt carry out the work i asked for
£220 to change engine oil and filter is robbery
September 3, 2026
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Paul,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
Could be better…
I was a little disappointed in my last visit to Evan’s Halshaw Citroen.
Their communication is great and ordinarily I have had no issues.
However, on this visit, my vehicle needed a repair in excess of £3,000 which was worth more than the car.
Whilst I was there I declined to have the work done and asked about getting a new one, but rather than someone approaching me and looking at options there (or even booking me an appointment with sales if they were busy), I was told to chase them myself which I found a little disappointing, especially seeing as I now have a new car from elsewhere, they could have achieved a sale.
Similarly, the £3,300+ repair bill was rather high and I assumed ‘this was the price’, why would I think otherwise if this is what I was quoted? However, around 24 hours later (maybe even less), I received an email unprompted saying they could shave over £600 off the price. I understand this could be due to the use of other parts? Maybe cheaper parts? But why was this not offered to me at the time?
Whilst I still didn’t go ahead with the repair, I might have done if this option was available to start with.
It just seemed a little non-transparent and a bit of an awkward process. I appreciate what has been done for me in the past, but I have lost confidence in Evan’s Halshaw knowing that the price of works can vary so greatly, just by saying ‘no thanks’.
August 3, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thank you for taking the time to leave a review regarding your experience with Evans Halshaw Brand.
We are sorry to learn of the issues you have experienced with your vehicle and appreciate you bringing this to our attention.
We would welcome the opportunity to review your concerns further and ask if you could please contact our Customer Service team via help@evanshalshaw.com.
Thank you
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Ellie,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Anthea,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
Treated very fairly by the service team
August 18, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
They put the price of the car we were interested in up by £630.00 within 3 hours of us viewing it
Well the sales rep we saw this morning was great genuinely, can't fault him -Lewis.
However we went to view a car this morning priced at £23980.
Mazda CX-60 LR25 XCD. The doors of the car wouldn't open, the battery was completely flat. We asked how long they had had this vehicle with it being a 25 plate and you can't even open the door due to a totally flat battery. It has been stood for he said around 183 days so that happens. We asked him to check with the manufacturers what impact that would have on the battery long term and arranged to phone back this afternoon for an answer.
Went back online ro get the phone number to call them back and they have put the car up by £630.00 to £24610.00. Rang up spoke to someone different and he said that happens we just check market values.
Really... so a car you have had and been unable to sell for 6 months has suddenly increased in value on the exact day we came to view it and we're interested in buying it.
Not a very good way to treat customers!
August 13, 2026
Unprompted review
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi Phil,
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Citroen Mansfield – Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Sheila,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
No parking spaces
No parking spaces, 1 disabled spot, around 100 plus cars on site, all accessible parking for disabled drop off took up by demonstration cars electric parking charging, complete shambles when I took my motability vehicle for its mot, staff very friendly.
August 5, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hi George,
Thanks for sharing your feedback on your experience with Evans Halshaw Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at help@evanshalshaw.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Evans Halshaw Brand Customer Services
From booking my service to getting it…
From booking my service to getting it done was was a delightful experience
August 5, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Alwyn,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Accommodating for other vehicle manufacturer
Was able to accommodate a scheduled Fiat Service .
August 5, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Mark,
Thank you for your review. We'd love to understand what would have made it a five-star experience so we can continue developing our service. Please don't hesitate to reach out directly if we can assist further.
Evans Halshaw Brand Customer Services
Efficient and friendly staff
Efficient and friendly staff
Great video of video health check
August 4, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
First service for my new car
Quite happy with the service but a complimentary wash and footwell vacuuming was offered and I accepted,however,this was not done.
August 3, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Jacques,
Thanks for taking the time to leave your review. If there's anything we could do to make your next visit a five-star experience, we'd really like to hear your thoughts, we value every opportunity to improve.
Evans Halshaw Citroen Mansfield Customer Services
Great team
Great fast service understood my needs and got me back on the road within the stated time period
July 30, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
Not happy at all
Not happy at all . Told me they Checked my tyres as I had a problem of them but find out they haven’t checked properly as they would have find a nail in it . The second thing lucky because they didn’t find the nail the pressure of tyre was going down had to take to local garage where they noticed the other three tyres was on 42.5 when they should be max 36 . Three thing still haven’t helped me why my car is only doing 260 miles instead of 330 before the update , to me this is wrong and need sorting out . Four thing rung up on Saturday to tell them all this and was told to ring back Monday and didn’t even take my name when to spoken to salesman.
July 30, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Good Morning/Afternoon, Matthew
Thank you for your feedback.
We are sorry that our service did not meet with your expectations, and we appreciate you bringing this matter to our attention.
To help us improve our service to our customers, please could you provide further details about your experience to our Customer Services team via help@evanshalshaw.com.
Thank you
Evans Halshaw Citroen Mansfield – Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello George,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Citroen Mansfield Customer Services
Quality and customer treatment
This place don’t worry about the quality levels and can’t accept the way treat to customers
July 28, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Citroen Mansfield Customer Services
Looked after very well
July 25, 2026
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello Peter,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Citroen Mansfield Customer Services
Reply from Evans Halshaw - Citroen and Vauxhall Mansfield
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
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