Great experience buying a car from the Preston branch, Conner went above and beyond for myself and my wife.. We were shown different vehicles which matched our criteria, Conner was happy answerin... See more
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damian was very helpful guiding us through all the online digital documents and sorting the car out. also helped setting up the sat nav. very happy
Fords online service booking system does not know about the dealers caendar. Feels swish but the creality is you are better off ringingthe dealer yourself. We requested a coutesy car but EH Preston d... See more
Company replied
I can't recommend highly enough. Excellent experience. I part exchanged my car for a newer model. Ryan and Dean sorted everything for me whilst I had a coffee Dean even put fuel in the car. All... See more
Company replied
Company details
Written by the company
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Contact info
FordStore, Port Way, PR2 2YQ, Preston, United Kingdom
- 01772 204000
4.0
Great
425 reviews
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Great customer service
From booking on line, to dealing with dealership was a great experience, stayed in contact throughout the day, receptionist was excellent, car came back cleaned and washed.
Thanks again
November 6, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Jay,
Thank you for your kind words.
We're thrilled to hear you had a positive experience with our team.
We appreciate your feedback and will continue to strive for excellence.
Evans Halshaw Customer Services
Disgusting customer service
Disgusting customer service. Had my car booked in four weeks before it was due to go in for a diagnostic check and the wankers couldn't even be bothered to tell me they had cancelled the appointment.
What a joke of a company
November 1, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello Lee,
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Customer Services
Really lovely staff and Kelly did a…
Really lovely staff and Kelly did a great job of organising my repair and keeping me informed through out the day
October 24, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Mark,
Thank you for your kind words and 5-star rating!
We're so pleased to hear you were happy with the service and communication from Kelly.
Evans Halshaw Customer Services
Really good experience buying a car…
Really good experience buying a car here. Dave dewhurt persevered with my indecisiveness and went above and beyond and came in on his day off to personally do the handover which i really appreciated.
October 25, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi Vijay,
Thank you for your kind words.
We're thrilled to hear you had a positive experience and that you were so impressed with the service you received from Dave.
We appreciate your feedback and will share it with the team.
Evans Halshaw Customer Services
Been using your company for years now…brilliant company
Been using your company for years now and have always been highly satisfied.
October 22, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Francis,
We appreciate your continued loyalty and positive feedback.
It's wonderful to hear that you've been satisfied with our services for so long.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Preston
Hi Gaz,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
My Ford had its health check
My Ford had its health check and I was very impressed seeing video from Technician pointing out any issues👍🏻
October 8, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Anita,
We appreciate your feedback and are glad you were impressed with the video from the technician.
We strive to provide our customers with a transparent and informative experience.
Evans Halshaw Customer Services
I paid £99 to reserve a ford Edge,Drove…
I paid £99 to reserve a ford Edge, I Drove to preston about a hour away to test drive and review the car.
I took the car out for a test drive,seemed OK until I lifted the bonnet,it had a milage written on the plastic engine cover,that started to ring bells,and it was full of dead brown leaves,the salesman said it had been sitting under the trees,I said its summer,leaves don't fall,and that bonnet hadn't been lifted for a while.
Also the salesman took my Licence and never gave it back to me. After numerous of emails trying to get it back,they keep fobbing me off,and I still haven't recieved it and now have had to buy another Licence to hire a car on Holiday.They won't give me a tracking number,and keep going round the houses,trying to fob me off, I am thinking of informing the police,as this could be a identity problem for me,can someone of authority please call me Barry Davies you have my number
September 2, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hello Barry,
We understand your frustration and apologise for the inconvenience you experienced.
Rest assured that if you were to go ahead with the purchase, the vehicle would have been cleaned and valeted to a high standard. However, I do understand you don’t expect vehicles to be a poor standard when coming to view them.
We take customer feedback seriously and want to investigate this matter further. Please can you email service.followup@evanshalshaw.com
Evans Halshaw Customer Services
Nathan was my sales man
Nathan was my sales man. he was great, and very patient with me. J Cartwright
October 4, 2024
Reply from Evans Halshaw - FordStore Preston
Hi,
Thanks so much for the review!
Nathan and the management team take pride in providing excellent customer service.
Take care,
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Preston
Hi Mike,
We're disappointed to hear that you do feel this way. It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
If there is anything we can help with, please email service.followup@evanshalshaw.com
Kind Regards,
Evans Halshaw Customer Services
Excellent customer service from Jarret…
Excellent customer service from Jarret Brown, I'm yechnophobic! Absolutely detest doing anything new with technology, get very anxious. He helped from the beginning to end, from paying a deposit through a link to secure the car, He was attentive and understanding and professional, would certainly deal with him for my next car.
September 27, 2024
Reply from Evans Halshaw - FordStore Preston
Hello Caroline,
We're so glad to hear about your positive experience.
It sounds like you had a great interaction with Jarret.
We appreciate your kind words and are happy to know that he was able to help you through the process with such attentiveness and understanding.
Evans Halshaw Customer Services
Great love new car
Great love new car, all staff friendly and professional, big thanks to Nik
September 18, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Gary,
We are delighted to hear that you had a positive experience with Nik and that you love your new car.
Evans Halshaw Customer Services
Great service as usual
We've used Evans Halshaw for years as we have always had excellent service.
September 19, 2024
Reply from Evans Halshaw - FordStore Preston
Hi,
Thank you for your kind words.
We appreciate your continued loyalty and are glad to hear you've always had a positive experience with us.
Evans Halshaw Customer Services
Reply from Evans Halshaw - FordStore Preston
Hi Thanikachalam,
We are delighted to see such a positive review.
Have a great day!
Evans Halshaw Customer Services
Service and mot
Picked up and returned on time very nice delivery man all work carried out .
Washed and hoovered aswell.
Excellent
September 10, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Mike,
We're so glad to hear you had a positive experience!
We appreciate your kind words about our delivery driver and the quality of our service.
Evans Halshaw Customer Servies
Wildtrak Order & Delivery
I recently took delivery of a new Ranger Wildtrak which had been on order for 8 months. I dealt with Matt Cooke who kept me informed of its progress throughout this process and was always there to answer any questions that I may have had. The hand over was seamless and a small niggle with the vehicle was sorted very quickly. I would definitely recommend dealing with the Commercial Team at Evans Halshaw Preston.
August 1, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi Chris,
Thank you for your kind words and for taking the time to share your experience.
We're delighted to hear that you're happy with your new Ranger Wildtrak and that the process went smoothly.
We're proud of our team's commitment to providing excellent customer service and appreciate your recognition of Matt's efforts.
Evans Halshaw Customer Services
Excellent service could not be faulted…
Excellent service could not be faulted in any way.
August 24, 2024
Reply from Evans Halshaw - FordStore Preston
Hi,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Bought a car just over 2 years ago had nothing but problems
Bought a car just over 2 years ago with 17,000 miles. I’ve done 14,000 as I use this on a weekend only. Turbo has gone on the car which yes cars are a machine. However when mechanic has looked under the hood of the car it looks like that of a 15-20 year old car.
When contacted no help offered what so ever with the car and now left with finance and no way round but to pay. Poor service and would not recommend.
August 28, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi David,
We understand your frustration with the recent issue with your car, unforutnely with used vehicles things can go wrong at any time.
It's never easy to deal with unexpected repairs, especially when you rely on your vehicle for weekend use.
We appreciate you bringing this to our attention and will take your feedback seriously.
Evans Halshaw Customer Services
damian was very helpful and polite when…
damian was very helpful and polite when buying my new car highly recommend
August 28, 2024
Unprompted review
Reply from Evans Halshaw - FordStore Preston
Hi,
Thank you for your kind words.
We're happy to hear you had a positive experience with Damian.
We appreciate your recommendation.
Evans Halshaw Customer Services
Outstanding customer service that keeps…
Outstanding customer service that keeps me coming back to Evans Halshaw Preston. Great communication, fantastic work carried out. You really feel like one of the team. I would definitely recommend Evans Halshaw Preston.
August 27, 2024
Reply from Evans Halshaw - FordStore Preston
Hi Anthony,
Thank you for your kind words!
We are thrilled to hear about your positive experience and appreciate your recommendation.
We strive to provide excellent customer service and are glad you feel like part of the team.
Evans Halshaw Customer Services
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