Evans Halshaw - Hyundai Leeds Reviews 

Purchased a BMW 1 Series from them in January 2026. I collected it on 18 February and the problems started immediately.

Faulty parking brake, tyre needed replacing, windscreen wiper needed replacing, parts falling from underneath the car, juddering, poor fuel economy, drivetrain malfunction and reduced engine power.

No service book provided, no MOT certificate provided.

I reported the latest fault on 19 May and the car went into Evans Halshaw on 22 June. It is now 26 August and they have had my car for over 9 weeks.

They diagnosed a misfire and replaced the coil pack and spark plugs. Their own Service Manager then confirmed in writing that “there is still the fault on your car” after the repair.

I formally rejected the car on 14 July. They refused the rejection on Monday 24 August and are now telling me to wait until 14 September for an appointment with a BMW retailer to diagnose it. That would make it almost 3 months with my car in their possession.

No courtesy car has been provided. I was told on Monday they are booked up to 12 weeks in advance. This begs the question — why was I not put on the waiting list before now?!

I have had to pay for a hire car myself while still paying finance, insurance and tax on a car I cannot use.

The customer service has been just as bad. Calls and emails have gone unanswered, promised callbacks have not been made and constant chasing has been required.

On 30 July, management promised me a formal response by 7 August. Nothing. I had to chase again on 20 August.

This is what I’ve been left with:

Repeated faults. Failed repair. 9+ weeks without my car. Rejection refused. No courtesy car. Missed deadlines. Constant chasing. Additional expense. Still no resolution.

I bought a car from a main dealer. I expected the car to be fit for purpose and, when something went wrong, I expected the dealership to deal with it properly.

Instead, I’ve spent months chasing Evans Halshaw while they continue to hold my car.

This is the worst after-sales experience I’ve ever had. I have completely lost confidence in Evans Halshaw and would not buy another car from them or recommend them to anyone.

They have been absolutely abysmal.

The service department categorically do not answer their phones! I have had multiple causes to call them and everytime without fail it just rings and rings and rings. Today I rang at 11:55. By 12 no one had answered. The customer service is shocking once they have sold you the car. Absolutely no aftercare. Do not buy a car here. Find a better company.

Work on car seems very good. Work done was a service and replacement part as part of a manufacturers recall.Staff kept me informed of progress. Courtesy car a welcome bonus. I have knocked off a star because it is very difficult to get through to the service department on the phone.

Said I require certain work but didn't have parts and would be next day and then said had parts and ready same day but when I collected car they said didn't need parts

Brilliant service with professional and friendly staff

Will never be ever go to Evans halshaw in Leeds 12 again. Chris service manager is vile, young lady on reception bike and rude. Accused me of threatening staff (never did I threaten anyone). Spoken to and shouted at in a vile manner, got into my Face too trying to intimidate me as a small woman. Dealt with someone else there, supposed to sort the recall issue out on my car, 1 week later heard nothing, rang left a message to ring me for an update once again nothing. Was told by another member of staff that it had been dealt with all wrong. No apology no nothing. Customer service is shocking avoid at all costs

Rang up to arrange a test drive for a car, then drove for 2 hours for the test drive only to find it would not start and they had no way of anyone looking at it further. Then the sales consultant informed the car didn’t have a current MOT, so I couldn’t have test driven it anyway. Complete waste of my time. No timescale for fixing any issues with the car either.

I was happy with the service provided.

Although I had over an 8 week wait (which is just not good service time) to repair a faulty horn I finally got it repaired. LEEDS GELDARD RD HYUNDAI
All the staff Dan & service manager were very helpful and I can only praise their friendliness & work. Tony the mechanic was particularly helpful and did my repair-he’s was lovely. The service manager was great too. All the sales staff there are always helpful, friendly & funny. I really like the vibe here just a shame they clearly don’t have the space or staff to deal with the servicing of all the cars they sell. Sort this out Evan’s halshaw & you’ll have a cracking place on geldard road.

Went in to enquire about a new vehicle and met with sales person Morgan. Had a great experience. A really genuine sales person, friendly, helpful and not pushy in the least. He took the time to understand what I was looking for and my budget. I really liked the new Sante Fe and he worked really hard with his team to get me the best deal he could. While I wasn’t able close the deal today, I’ll certainly be back in a few months when my current deal expires. Thank you Morgan. It was a pleasure to deal with a really genuine and friendly person.

Waiting for months on a new part that I have paid for already. Failed to proactively warn me that part hadn't arrived ahead of arranged service.
No follow up, impossible to get hold of service department on the phone. Email and chat enquires have gone unanswered.
Had time after last service to phone me at least 3 times about leaving a 5 star review for internal process, which says a lot about their priorities.
Currently do not think I would purchase again from them once current PCP deal runs out.

Very efficient the chap I spoke to was very good

Daniel was prompt and polite explaining everything excellent service

Great service plus the car was cleaned inside and out

If there was a zero star then l would. From the start of purchasing a car from them in April it was calamitous!! Date set to collect the car where changed via email on the morning of, no phone call, took another 12 days to prepare the car. After numerous attempts to speak to someone in branch to no avail l decided to contact Head Office !! 6 emails and 11 phone calls to them, going through their own complaint procedures, nothing 😡 absolutely nothing in return. Hyundai Leeds & the Lithia Group must be the worst Car Dealership & Company that l have EVER dealt with. Save your time, money & energy and use another Dealer

Terrible.. sold me a car full of faults ..reported this less than 60 days after purchasing and now 6 motnh down the line refusing to fix the issues.. over 12k of repairs required but apparently if not on mot checklist it qualifies for evans Halshaw quality assurance..avoid this place and do not buy a car.. if a porsche macan s is up for sale LA16AEK then just be advised it needs a lot of work

friendly , courteous staff

Excellent service five stars to Ian went above and beyond helping me secure the car would definitely recommend visiting

I can be particular and persistent when making a purchase especially when I wanted it to be so right. I was contacted by Ellie Kiyak who is a Genesis Personal Assistant working with Evans Halshaw following a communication with Genesis. She was able to facilitate the sale of my new Genesis GV70 and answer all of my many queries in a manner in which I really felt like a cherished guest within the process. Even post sale she has been excellent with my other enquiries. The sale also included the transfer of the car to the Genesis Studio in Edinburgh where it was formally handed over. I am over the moon with the car and the quality of service and delivery by both Ellie Kiyak and Evans Halshaw. I would without hesitation contact Ellie Kiyak for another vehicle as the purchase and acquisition was faultless.

Everyone I have had contact with has been friendly and professional.