Evans Halshaw - Vauxhall Newport Reviews 

Always find them a helpful and friendly company to deal with

My daughter bought a Kia Sportage from Faique at the Newport, Wales branch.
After a very long wait, for one reason or another (not Newports fault), she finally collected it.
To say she is delighted is an understatement.
Beautiful car, awesome service from Faique, and one happy girlie!
Would 100% recommend to anyone. :)

⭐ One Star – Extremely Disappointing Experience

Extremely disappointed with the service I received from Vauxhall Newport.

Despite my car having covered only around 3,000 miles and being within its first year, I reported a fault with the ball joint, but the dealership refused to correct the issue. I would expect a fault occurring after such limited mileage on a relatively new vehicle to be taken seriously and properly resolved.

To make matters worse, when I attended the dealership, staff were apparently unable to locate my car for over an hour, leaving me waiting while they tried to find it.

There is also an ongoing issue with the tyre-pressure monitoring system, which repeatedly displays low tyre-pressure warnings. I have had the tyres and pressures checked and they are fine, yet the warning continues to appear. Despite the warning being displayed, this was not even mentioned to me during the visit, let alone investigated or resolved.

For a vehicle that is less than a year old and has covered only around 3,000 miles, I find this level of after-sales service extremely disappointing. I expected considerably better from an authorised Vauxhall dealership.

Based on my experience, I cannot recommend Vauxhall Newport.

They had not informed me that the site had been relocated, was half an hour late for a meeting and the parking of the car at the new site was a nightmare. The saving grace was that thr service on my car was completed in a very quick time (just over an hour and half)

All other services were very good

Absolutely shocking service. Purchased Model 3008 in March. Air con has never worked. Took in on 12th May when we first dicovered the issue. Was told there was nothing wrong and it was working. Not True so took it to Halfords who told us that the system was leaking and a new compressure was needed. Took back to be told it would be boooked in 26th August and we would be provided with a courtesy car. Arrived to be told no courtesy car was available and we would need to wait another month. Now booked in for 21st Septmber. Whole summer with no Air Con. Unhelpful staff. Shocking service.

good service and communication

Unfortunately no star review not available. Following being mis sold a policy i got in touch with Evans Halshaw Newport Wales via their online chat. Sent off my complaint but no response. Went on chat line again and spoke to a rep who advised to re submit my complaint but also fill in the online complaint form.
This was completed and automated response stating they were disappointed at the customer service I was receiving and would get back to me in 48 hours. Yes you've guessed 4 days later still no response.
Policy we puchased through them and have copy of was for minor damage to car including dents and scratches etc. On making claim with insurers policy purchased by Evans Halshaw was for tyres and alloys.
This follows on from court action against same dealership who after almost a year conceded day before court hearing.
I am now awaiting further response re mis sold policy.

I was told I could collect my serviced vehicle lunchtime day 2. After mutliple calls to confim, I was told I would be called back ASAP, and never received the calls. When I turned up to collect that evening, was told it had been ready since 9AM. Extremly poor communication.

Went to collect my car following a service. The staff could not locate my car for almost an hour. They said service had been completed and it had probably been taken for a valet. Car found almost an hour later with courtesy clean not completed. Very poor service and communication.

Just brilliant friendly, welcoming service. Very happy

Good service and car recall done within 4hrs.

see previous comment

A good experience..very polite and helpful..service was done quickly

I called them and asked about a used car. Yes sir its here they said. I arranged to visit , look at the car , tedt drive and decide if I want it. Drove the 1 hr plus journey to find the car was actually having a new water pump fitted and the lad who was doing the work supposedly cut his arm a needed to visit hospital.
They said I couldn't see the car as the bumper was hanging off and insurance does not allow public in workshop. Totally agree. The still tried to get me to £99 down to hold it. No apology was given . I felt like I was a nothing to them. I would urge you to think about buying from these people because they really did not care. Not even a gesture of some fuel if you buy or some mats etc.
I have decided to pay that bit extra and buy from Motorpoint as I have before and the customer srvice is just great. People if you can spend a little extra and by a slightly newer car and from Evan Hallshaw Newport. They are RUBBISH.

We visited the Newport branch to enquire about a used car. The car was initially brought out, but when we said we wanted to test drive it, we were told it had no fuel and there was no fuel card available, so we would have to come back another day.

We also mentioned we were still deciding whether a hybrid was right for us, and from that point on, I felt the salesperson lost interest and didn’t think we were serious buyers. We were also told we couldn’t test drive two cars on the same day, which seemed very unusual.

We returned at the agreed time two days later, only to be told the salesperson had forgotten about us. The car still had no fuel, and after waiting around 20 minutes outside in the heat with no update, we just left.

As someone who works in customer service, I found this experience extremely disappointing. A potential customer should not be treated this way, and it left us with a very poor impression of the branch.

We recently bought a used car from Evans Halshaw Vauxhall in Newport. The sales executive Faique Rauf was excellent and gave us first class service. He was friendly and knowledgeable. He listened carefully and answered all our questions about the car, and followed up the actions we agreed. At no time did we feel pressurised to buy the car, he gave us time to consider our decision. Overall an excellent experience.

I have been with Vauxhall over 10 years and my experience was extremely stressful. I have had 10 years of excellent service which is very disappointing. I would not choose this company again!

First found fault and took it to them ,they did own diagnostics ,took 6 weeks to get car back with numerus faults found and fitted only to have more ,expensive work, had it back 3 weeks only to have same issues ,kept a further 3 weeks .good job i could borrow another family member car. never phone you back ,never update you unless you keep going up there as they never answer the phone, staff poor ,very poor