Manager Jake Bangs deserves a medal!
First of all, a BIG shout out to manager Jake Bangs for having the patience and tenacity to keep sending emails and making calls to Super.com to get our refund back which, after a two week period was finally resolved.
We booked a cabin with Superdot for Evergreen during a trip through California. Our email receipt from Superdot showed confirmation for a CABIN. When I called Evergreen Lodge to confirm our booking, someone working there had booked us into a TENT which THEIR email confirmed. We had to look for a different hotel for the night which was a great inconvenience as we had to travel further away to find one.
The next day I called Superdot to get our refund and they said we had to call the hotel so the hotel manager could authorize the cancellation of the hotel reservation. I spoke to hotel manager Jake Bangs and he sent an email to Superdot initially stating we didn’t stay there because there was no cabin and the booking was canceled. I then spoke to a different representative at Superdot again and they said that certain requirements were needed to be made by the hotel manager in order for us to get a refund. Over a period of two weeks, many phone calls and emails were sent back-and-forth between manager Jake with about seven different representatives and with the requirements changing over several different emails. The requirements were: the date of the booking and the end date, the name of the party booked, there was no penalty and the signature of the hotel manager, and address of the hotel.
We finally got to the point where all of the requirements were met by Jake and Superdot finally gave us a refund.
Super.com says that their reservations are nonrefundable, but in this instance, the booking mistake was not our fault and so neither I nor the hotel manager should have had to have gone through so many hoops to get this refund. But persistence paid off.
I hope anyone else reading this will now know how to navigate through super.com to get their refund.