Eversmart Energy 

Nightmare. AVOID.

Tried to switch 7 months ago, couldn't get a final bill out of them apart from one on "estimates". Took a 7 month saga for them to write me a proper final bill based on meter readings. So they wanted me to pay those extra 7 months on a higher tarrif.

I refused and complained. eventually I have paid off the whole thing on the original tarrif but not without great wastages of time and effort. Don't bother.

They don't run the power stations or own the pipes, thier only job is to monitor how much gas/electricity you've used and bill you for it. Shouldn't be so hard but they fail miserably at their one simple task.

Don't bother, the cheaper tarrifs are a con! We signed up, they then overcharged us and refused to refund us for undue payments. Their customer service is shocking and it took over 3 hours on a live chat to get any response from them. Far more hassle than it is worth. We're taking our issue to Ofgem directly now..

I left eversmart as they delayed in offering a reasonable deal (I guess in the hope that I would forget and just go with the 'standard' tariff). I have been trying for nearly 3 months to get a closing statement - email, online chat - some helpful people, but I never get the statement.

Joined them on a 1 year deal May last year. Was unable to access my online account for over 3 months and got paltry excuses as to reason why. I moved to Scottish gas in May this year however had to leave my direct debit to Eversmart open awaiting final bill. They are still charging me for energy despite me e-mailing them and confirming that Scottish gas had sent final meter readings to them. I e-mailed them over 3 weeks back and they advised I would hear from accounts within 10 working days. Still nothing. Now I cannot access my account to see what they are charging me for. The worst energy supplier I have ever dealt with. I will also be passing ny feedback to Martin Lewis Energy club as I picked them up from their site.

Very helpful customer Service Alisha. Sorted my problem immediately.

Avoid!!!
Switched but then read reviews and rang to cancel switch, switch on electricity went ahead! Gas didn't! Have lost my duel fuel discount, endless phone calls trying to sort ot out, get it switched back, its proving impossible! Completely incompetent customer service, everyone just lies and makes promises, nothing happens, I'm in my waiting period to switch back, but it's just been a complete unnecessary pain, which has also cost me money due to phone calls and loss of duel fuel discount! AVOID AVOID AVOID!

WORST CUSTOMER SERVICE EVER

NO OR LITTLE CONTACT SINCE SETTING UP ACCOUNT

UNABLE TO CHANGE DIRECT DEBIT ONLINE EMAIL AND TELEPHONED CUSTOMER SERVICE STILL NO JOY

I HAVE NOT HAD A DIRECT DEBIT TAKEN FROM MY ACCOUNT IN FOUR MONTHS AS THE COMPANY BLAMES ME.

STAY AWAY FROM THIS COMPANY THEY ARE TOTAL RUBBISH

ONLINE SYSTEMS AND WEBSITE NEVER SEEMS TO BE WORKING AND IVE BEEN A CUSTOMER FOR OVER EIGHT MONTHS.

HAVE DECIDED TO MOVE AWAY FROM EVERSMART AS WORSE PROVIDER OF ENERGY, CUSTOMER SERVICE IS CRAP NO MATTER WHICH MEANS OF CONTACT YOU TRY.

STAY AWAY STAY AWAY STAY AWAY YOUVE HAVE BEEN WARNED.

I left this company on 21 June and as asked I took my meter readings on 17 June as when I checked my bills they did not match any of my bills it turns out they where estimated despite the fact I was on a smart meter, The customer advisor I rang took smart meter readings and produced a bill showing I was £104 in credit. then despite the fact I was in credit after I left them they took a further £64 direct debit, I rang to find out why and was told that there own readings can not be used to produce a final bill WHY! I was told that I had to wait up to 6 weeks for my final bill and no refund could be given until then, I was promised no more money would be taken from my account but not to cancel my Direct Debit so any refund could be paid today I find that a further £64 had been taken from my bank I rang to complain only to be told the complaints department had goon home for the Day at 4.00pm

Would never use this company. On two separate occasions they have transferred my utilities over to them without my knowledge or permission. First my electric, which was resolved after I complained to the Ombudsman, and then my gas (which was AFTER my first complaint).
You can never get hold of them unless you want to wait hours on the phone, they give conflicting reasons and excuses, and don't seem pout much energy in to resolving complaints. Stay clear.

Joined Eversmart on the 30th of Jun from two different suppliers with Gas and Electric. They installed a new Gas Smart meter on the 1st of July, they still haven't updated the national database 25 days on. So my previous supplier won't refund my £80 credit I had with them. When ever I log into my online account it still states my old gas meter information. I've spoken to countless representatives who all give me different reasons for what is happening with no resolution. Since then I have emailed a complaint on the 18th of July to which I was told I would receive a reply within 5 days. This time frame has now expired.

Utterly poor communication and poorly trained staff at their call centre......

Changed my direct debit without hassle using the online chat. Thanks to Alisha 😊

I signed up to Eversmart on May 2018. Shortly afterwards I agreed to have smart meters installed and I was able to keep to the agreed £55 monthly combined fuel usage. Then problems started. The login on the website is horrendous and often blocks you out. This has been going on for months. It’s so bad that a pre recoded message is played when you phone them stating that you won’t be able to login to your account.
I tried to leave after my 12 month contract ended and it took them THREE MONTHS to issue a final bill. Yup- Their system couldn’t update my account.
Their cheap, but try another supplier cos it’s too much stress and hassle.

Very good service especially Alisha :) very nice girl!

Despite closing account, they are still taking direct debit from my account and has not refunded money they owe me.
Avoid them.

I have recently joined Eversmart and have had a poor response from customer services. They seem to quickly set up your direct debit and switch supply however any subsequent service after that seems to be minimal.

So far. So good.
Switched over to EE today and so far everything seems to be going OK. Alisha on the Live Chat system has helped with an issue giving initial readings which hopefully means everything will now be fine.

Wouldn’t even give 1 star if I had the option.

Requested to switch from British Gas to eversmart. British Gas called me with an offer so I decided to stay. Called eversmart and cancelled the switch. Got an email couple of weeks later saying they were taking a direct debit. Called back and made sure it was cancelled. CS rep told me they hadn’t cancelled the direct debit but the supply was fully cancelled, I no longer had any connections with eversmart.

British Gas direct debit was taken yesterday for half the normal cost and I noticed it no longer said energy, but just gas! Called to check what is happening and turns out eversmart cancelled the gas but not electricity!!!!!!!!!!!! Absolute incompetence.

Currently with British Gas complaint handler trying to fix this, couldn’t think of anything worse having to call the clowns at eversmart again!!!

It has never been simpler to change suppliers. Every step of the way we were notified as to what was happening and when our service would commence. No complaints yet and I highly doubt there will be.Very happy and will be recommending.

The worst provider ever. I'VE called them every 2 days for a month now. They keep transferring me from a department to another , nothing solved.

I'm afraid that the concept of Eversmart - cheap and cheerful - is laudable, but it just hasn't worked out in practice. It took me 5 months and 4 missed appointments to get a home monitor installed for the smart meter. I have twice been promised separate compensation sums of £30. Nothing has appeared on my account. The website was dysfunctional for a considerable period. I have emailed and written to the CEO. No reply to either. The call centre is staffed by some very good people. Unfortunately they don't seem to have the powers to get things done. Jakob - I think it was spelt thus - was particularly helpful. The engineer was very good when he arrived after 5 months of waiting. The explanation, as I had suspected, was that he previously had to service the whole of Scotland.

This is by far the worst energy company I have ever dealt with. A damning indictment of the initiative which allowed any prospective operator to set up and extract as much money as possible from the market for the owners, something which I understand is now the subject of a belated crackdown.