Everyone Active Reviews 5,340

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 777 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently highlight the friendly and helpful nature of the staff, often describing them as professional and welcoming. Many also appreciate the cleanliness of the swimming pools and the overall quality of the facilities, including a good variety of equipment and a pleasant atmosphere. However, some people were dissatisfied with certain aspects. Issues such as unavailable parking, dirty changing rooms with green slime and rubbish, and a lack of proper maintenance for courts and equipment were mentioned. There were also concerns about inconsistent access to facilities due to frequent closures, and some found the soft play areas to be poorly set up and lacking essential amenities.

What people talk about most

Staff

People report ambiguous experiences with staff. While many customers praise the staff as friendly, helpful,... See more

Facilities

Customers had ambiguous experiences with facilities. Many reviewers expressed dissatisfaction, citing issues... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the helpfulness... See more

Location

Reviewers mention ambiguous feedback about location. Some customers appreciate the convenient local access... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the cleanliness, good vibe,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

"Clean, nice atmosphere, good music, enough space to do your exercises whit out to bother anybody else. The only thing is that on the fitness area, above the running machines is liking and possibly on... See more

Rated 4 out of 5 stars

I enquired on line and I received a fast reply. I didn’t make an appointment but was welcomed to have a look around the gym and studios with Hannah. Hannah was very professional and friendly. Made m... See more

Rated 4 out of 5 stars

I visited the centre at Moulton in Northampton. I was served by Polite, knowledgeable and very pleasant staff. The pool was clean and warm. The changing area was a little worn probably due to wear... See more


Company details

  1. Leisure Centre

Written by the company

We are passionate about being active and staying healthy, and we want our members to be too. Whether it is state-of-the art gym equipment, excellent sports facilities, Swim England-accredited swimming programmes or fun activities for children, our centres aim to offer something for the entire community to enjoy.


Contact info


3.3

Average

TrustScore 3.5 out of 5

5K reviews

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Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This Centre has a Warm, Therapeutic Vibe For Both The Mind, Body And Soul!

This Centre has an air of warmth Warm, pleasant, genuinely concerned and professional in their approach,best describes the staff here.
They have a very wide range of facilities and tailor-made activities for individuals and groups, all geared towards achieving one's physical health exercise goals, generally speaking.
The instructors have sound knowledge and skills pertaining to their individual roles and are gifted at making everyone forget their physical disabilities and temporary setbacks, through their care and reassuring attitude.
They instil hope and self-worth, which in itself is and can be quite a positive mind reset much needed to engage and achieve one's goal on their road to recovery.
From strength to strength Every One Active, keep up the good works.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

I just love Porchester Baths

I just love Porchester Baths, have been going there for decades but had a gap, now so good to be back.
It is such a great asset for London as an affordable tool for our health.
Not to mention the stunning architecture of the interiors, there is nowhere quite like it.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have been going swimming around 3…

I have been going swimming around 3 times a week and one particular member of staff (Natasha) makes you feel really welcome. She also has the superpower of remembering everyone’s names! She’s really lovely and it’s staff like her that make you feel at ease and keep going.

Thanks Natasha

March 3, 2026
Unprompted review
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Rated 5 out of 5 stars

We had an inflatable party

We had an inflatable party. I booked it with Katlyn and she was very helpful throughout. Kathryn was rhere at the party aswell. Her and her team on the day were great helpful and friendly. The boys had a great time and had very good feed back from their friends and family.

February 28, 2026
Unprompted review
Rated 2 out of 5 stars

Cancellation Period

I was told on Friday I had a late cancellation fee to pay as I had gone over by 28 seconds eg: I thought I cancelled at 4pm, which would be exactly 4hrs before the class at 8pm. It was pointed out to me that I had cancelled at 16:00:28!! I was going to cancel my membership if it wasn’t for the wonderful instructors who take the classes I attend. Also I have met some amazing teachers/people in the classes who have really helped me move forward.
If it was just the management team I had to consider I would have cancelled my membership. I’m still waiting to hear back from management to a message I had sent last year!! When I spoke to someone at the front desk I was told that no one checks the in box I had sent the message to. Yet the manager told me yesterday that all inboxes are checked!! The management team need to get their act together instead of making excuses most of the time.
Believe me I really would have cancelled my membership if it wasn’t for the instructors and the people who attend the classes. I am within the 14 days cancellation period!!

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Fitness sessions

Holly and Karan were very helpful and provided very good service. Fitness instructor. Suzanne took good care of me.Receptionst Donna was very friendly.One negative point is difficult to book a place for some activities especially aqua aerobics

February 26, 2026
Unprompted review
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Rated 4 out of 5 stars

EVERYONE ACTIVE…DIRTY CENTRE

I HAVE BEEN GOING TO EVERYONE ACTIVE .IN BRENT FOR A NUMBER OF WEEKS NOW DON'T GET ME WRONG THE STAFF ARE FRIENDLY BUT THE WOMEN'S CHANGING ROOM IS ABSOLUTELY FILTHY DIRTY IS STUCK TO THE TILES THEY NEED TO GET A FEW NEW CLEANERS WHO KNOWS HOW TO CLEAN PLEASE THIS IS NOT A GOOD LOOK

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great!

Great!
The historic building. That’s something else, and a reason to visit in itself.

Bring a padlock. No diving. Move gracefully.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service!

Trying to cancel the kids swimming is a nightmare as they do gymnastics too so it’s not as simple as just cancelling the direct debit as they say. I started the process on the 16th Feb as they said I needed to do it by the 20th. 10 days later I have heard from the direct debit team saying I will have to pay another month as they couldn’t cancel it in time.
That’s after 2 in person visits to try and cancel it, a phone call where I was told I would get a call back from the manager but that call never came and a silly messaging system where it can take ages for them to reply to you. No way of actually speaking to someone higher up to deal with it.
Just after your money and don’t really care about the people!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service for Everyone Active

Sam was very informative, supporting me through my gym membership options. He was very patient as my phone signal was not great. I appreciate your patience. Thank-you. I am very excited to try the spa facilities as I took advantage of the offer he informed me about this month. I will be sure to try the gyms in the surrounding areas too.

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

I had an absolutely fantastic…

I had an absolutely fantastic experience at Moorways Swimming Pool & Leisure Centre and can confidently say it deserves every one of its five stars.

From the moment we walked in, the staff were incredibly welcoming, friendly, and professional. Despite it being a very busy day, they handled everything with calm efficiency and genuine warmth. Every member of the team we encountered was approachable, helpful, and clearly hardworking — it really makes a difference when you feel valued as a visitor.

What stood out most was how clean and well-maintained the entire centre was. With the number of people coming in and out, it must be a never-ending task for the staff to keep on top of everything, yet they do an exceptional job. The changing rooms, poolside areas, and communal spaces were spotless and clearly checked regularly. It’s obvious there’s a huge amount of effort happening behind the scenes.

Even during peak times, the team excelled at keeping the environment welcoming, organised, and hygienic. You could see staff constantly tidying, assisting customers, and ensuring everyone was safe and comfortable — all while maintaining a positive attitude.

A brilliant facility run by an outstanding team. Highly recommended to anyone looking for a clean, friendly, and professionally managed leisure centre! ⭐⭐⭐⭐⭐

August 23, 2025
Unprompted review
Rated 3 out of 5 stars

Great yoga teachers but building management don't care

This centre has exceptional yoga teachers - I attend 3-4 per week and have done for the past 10 years. What is disappointing is the lack of consultation for decisions about the building. After years of failing air conditioning - meaning in the past I once had to wear a coat, now they have FIXED BRIGHT LIGHTING with no control in the yoga rooms. Honestly, lying on your back staring into a megawatt bulb is not good for physical or mental health!

February 22, 2026
Unprompted review

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