Failure to finish work, dangerous mistake
I engaged Finethorp to do the heating and hot water for my house renovation in Brixton. It was a pleasure to work with Oli and his team. Albeit a very expensive pleasure. My problems started once the project was nearly finished. Oli installed a system to control the heating, security, etc. He never finished the set up and left us with expensive, unusable equipment. I needed to contact him every time I wanted to change the heating settings. Three times I contacted the parent company of the system he had installed to ask them to recommend an alternative installer and they obviously contacted Oli because on each of those occasions he came and started work again immediately, and then disappeared again for months. Three months ago I finally contacted another installer who came to do an audit of my system and what it needed to be completed. To my alarm the assessor found that the installation by Oli presented a fire hazard. Apparently a wrong part had been used. You pay a lot of money for Oli's expertise. Not so worth it if he inadvertently installs a fire hazard into your lovely new house.