The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more
Company replied
We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more
Company replied
Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more
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Company details
Written by the company
Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.
Contact info
Wyastone Business Park, NP25 3SR, Monmouth, United Kingdom
- info@evolvehes.co.uk
- www.evolvehes.co.uk
4.8
Excellent
617 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keep Ignoring me
I have tried to contact Evolve via email, then left a bad review here, and then on email agian. They resoponded to my post on here saying that they would contact me. I have yet to receive a reply.
Do not get anywhere close to them. You will be left in the cold, quite literally!
== EDIT ==
In your last reply, you stated that you will be contacting me. Someone has since reached out to me attempting to get this sorted. But because it has taken so long, I will need to have a survey done again. What a waste of resources and everyone's time.
May 15, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback, and we're sorry to hear that you've had trouble reaching us. We can see that you've tried contacting us via email and followed up with a review here. We have previously responded to your review requesting your contact details so we can look into this further and resolve the matter.
Please get in touch with us directly on 01633 920495 so we can discuss your concerns and work towards a swift resolution. We're committed to putting this right for you.
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Energy Assesment
Bailey from Evolve Home Energy Solutions conducted a retrofit assesment today at our property.
It was carried out efficiently, with explanation throughout.
A friendly person and a credit to Evolve!
May 15, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
What a great review — thank you! It’s customers like you that keep us going strong! I will pass this on to Bailey.
Callum done a great Job
Callum done a great job, friendly and quick and time efficient.
May 15, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for taking the time to leave a review.
Bailey
Bailey, was very helpful gave us the best advice to resolve our problem.
May 14, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—we’ll be sure to pass it on to the Bailey.
Bailey was on time pleasant and helpful
Bailey was on time pleasant and helpful
May 14, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback — it is genuinely appreciated
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Great booking experience!
Ellie from the booking team was exceptional. Very quick and detailed responses and kept us updated at every twist and turn in the process. A really positive and effortless experience - thank you Ellie!
May 14, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thanks for the glowing review! We're so pleased you had a great experience and grateful you chose to share it on Trustpilot. I will pass this on to Ellie who will be really pleased.
Friendly & Informative
Just had our 2nd assessment with Callum. It was very thorough yet not time consuming. He was very friendly and informative and answered all my questions clearly. Thank you!
May 13, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
What a great review — thank you! It’s customers like you that keep us going strong.
Reply from Evolve Home Energy Solutions
We’re all smiles reading your review — thank you for the positivity and support.
Thanks to Callum and shak for a polite…
Thanks to Callum and shak for a polite and friendly service
May 9, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback.
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Callum was great and professionally…
Callum was great and professionally handled my questions and queries with no concerns. Happy with his service
May 9, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback.
Insulation scheme
Callum came to my house to do my second assessment, explained to me about the survey he was doing and the next steps that would be taken. Very friendly, knowledgeable and easy going to talk to. Can’t fault my experience so far with Evolve.
May 7, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—we’ll be sure to pass it on to the relevant team. We really appreciate your support!
Reply from Evolve Home Energy Solutions
Thank you very much for your kind feedback — it is genuinely appreciated.
I’m at Callum today
I’m at Callum today. I can honestly see what a fantastic guy explained everything he was doing felt comfortable while he was doing the work would recommend him to anybody.
May 6, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Wow — thank you for the amazing review! We're so happy you had a great experience!
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Great service from Bailey and Scott
Great service from Bailey and Scott , explained everything well and were quick to find any problems . Very professional too.
May 1, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Bailey and Scott to let them know their efforts are making a difference.
Callum was very professional
Callum was very professional and made me feel at ease. He explained everything to me . Very nice gentleman.
May 1, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thanks for the great review! We're so glad to hear you had a positive experience. I will make sure your comments are passed to Callum—it’ll make his day!
Callum was great and very professional
Callum was great and very professional
April 30, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you for your feedback—I will be sure to pass it on to Callum. We really appreciate your support!
Great assessment
Bailey went above and beyond in explaining what was happening with our assessment. He was very friendly and personable and answered every question we had thoroughly.
April 29, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thank you so much for your kind words! We're thrilled to hear about your experience, and we’ll be sure to pass your feedback on to Bailey. It really means a lot to us.
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Really friendly helpful and thorough…
Really friendly helpful and thorough with the checks that were carried out in their time at my property
April 25, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Thanks for your lovely feedback! It’s great to know we hit the mark for you.
Callum and Scott were great
April 25, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
Your feedback is greatly appreciated—thank you! We’ll be passing this on to Callum and Scott to let them know their efforts are making a difference.
Very friendly
Very friendly, efficient and knowledgeable survey from Bailey. Very grateful for his time and explanation of how everything works.
April 25, 2025
Unprompted review
Reply from Evolve Home Energy Solutions
We really appreciate you taking the time to leave this review. Your feedback will be shared with Bailey. Thank you again for your support.
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