The goods were delivered quickly, but one item from the order was missing. Despite several attempts to resolve the issue, nothing happened I received a reply to my initial emails, but later there was... See more
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I don't do many reviews but I do feel these guys are worth a bit of praise. Although I am just a DIY'er and occasional customer - I have used EWI store a few times now and they've always been really h... See more
We recently used EWI Pro's silicone render on a refurbishment project and have been genuinely impressed. Solid product, easy to work with, and one we'd happily specify again.
These guys are brilliant, delivery network and lead times are spot on. Spec requests are always dealt with in a timely manner, can’t fault the service at all! Being an installer for many years of sili... See more
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Company details
Written by the company
External wall insulation company based in Chessington and Aylesbury.
Contact info
Unit 1/2 King Georges Industrial Estate, KT9 1TT, Chessington, United Kingdom
- 02033974067
- sales@ewistore.co.uk
- www.ewistore.co.uk
3.9
Great
359 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great company
Great company, always helpful. Guys at front desk on the phone whenever we need them. Guys in warehouse quick to help especially ebou. 👍
January 19, 2024
Unprompted review
Reply from EWI Store
Thank you for your positive feedback! We're glad to hear that you find our company great and our team always helpful. It's fantastic to know that Ebou from the warehouse has been quick to assist. If you have any further needs or questions, feel free to reach out. We appreciate your support!
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It’s very great product and very good…
It’s very great product and very good customer service and Steve is very helpful guy thank you for the help
January 5, 2024
Unprompted review
Reply from EWI Store
Thank you for your positive feedback! We're delighted to hear that you find our product great and appreciate our customer service. Steve is always here to help. If you have any more questions or need assistance in the future, feel free to reach out. Thanks for your support!
We as a company have been using EWI for…
We as a company have been using EWI for a few years and I can honestly say they have been brilliant every time. When ever I need anything I deal with Steve and even if I need materials next day steve goes above and beyond to gets me everything I need. I can’t recommend EWI and Steve enough great customer service Plus on top of that the silicone Render is brilliant
January 18, 2024
Unprompted review
Reply from EWI Store
Thank you for your continued trust in our company! We appreciate your kind words about our service, especially Steve's efforts to ensure you get everything you need promptly. We're delighted to hear about your positive experience with our silicone render as well. If there's anything else we can assist you with, please feel free to reach out. We value your business and recommendation!
Amaizing comunication With Steve about my Order
Really recomend Ewistore,But first off all Big Thank you To Steve he did amaizing with my order ,and i do have amaizing discount plus FREE DELIVERY, this won't happen if Steve doesn't help me,,rookwooll delivery wass done less then 2 days ,Really happy ,with product ,and even if I didn't know exactly what to order and what I needed Steve did really professionally !
December 15, 2023
Unprompted review
Reply from EWI Store
Thank you for your kind words and recommendation! We're glad to hear that Steve provided amazing assistance with your order, ensuring a smooth process, great discounts, and free delivery. We're delighted you're happy with the product and Steve's professional guidance. If you ever need further assistance, feel free to reach out. Appreciate your feedback!
Excellent
All I can say is excellent been using them a little while now and cant speak more highly of them very helpful and a big thanks to Steve for the advice and sorting my materials.
January 4, 2024
Unprompted review
Reply from EWI Store
Thank you for your wonderful feedback! We're thrilled to hear that you've had an excellent experience with us. We're here to help, and we appreciate your recognition of Steve's assistance. If you have any further needs or questions, don't hesitate to reach out. Thanks again!
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Silicone render
Went to ewi store couple of times for silicone render advice. Steve was absolutely brilliant his knowledge about the products is exceptional. Really made my life easy. Great prices and excellent customer service from Steve. I will be definitely going back for my next project. If your looking this type of render go see Steve you won't be disappointed. Highly recommended.
September 18, 2023
Unprompted review
Reply from EWI Store
Thank you for your kind words! We're delighted to hear that Steve's expertise and exceptional service made your experience at EWI Store positive. We appreciate your recommendation and look forward to assisting you with your next project. Feel free to reach out anytime!
Ewi Material is very good quality and it's worth to use this Material
it's very good service and the Material is very good quality and I used in ECO4 scheme in nearly 100 houses and result is very good
January 4, 2024
Unprompted review
Reply from EWI Store
Thank you for your positive feedback! We're pleased to hear that the service and material quality met your expectations.
First time Silicone render user.
I am new to silicone render but blindly went and ordered what I thought I needed.
Steve called me back and gave me great advice and adjusted my order to what I actually needed
He spent time with me to clarify instructions, the process and some Pro tips.
In all he saved me money, time and ensured I carried out the job to a high spec.
Thanks
July 12, 2023
Unprompted review
Reply from EWI Store
We greatly appreciate your kind words! We're happy that Steve could assist you in making the right choices for your project. If you have any more questions or need further assistance, feel free to reach out. Thanks again for choosing us!"
Started a new business doing external…
Started a new business doing external wall insulation. Dealt with Steve who always provided brilliant customer service at the right price. Highly recommended. Dan, park home worx Ltd
January 18, 2024
Unprompted review
Reply from EWI Store
Thank you, Dan! We're delighted to have been part of your new business venture. Steve is delighted to know his efforts are appreciated. If you ever need assistance again, we're here for you.
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Excellent technical advice and service
The EWI Store helped me with my first external wall insulation project. Steve Bluff gave me great guidance on the product specification and also detailed advice on application of the silicone render. The materials were delivered swiftly and were good value for money. The project worked out really well and looks great.
October 30, 2023
Unprompted review
Reply from EWI Store
Thank you so much for your kind words! We're happy to hear that your first external wall insulation project was a success. Steve and the team are dedicated to providing excellent guidance and support, and we're delighted it made a difference for your project. If you ever need further assistance or materials, we're here to help!
I had an issue with some damaged items…
I had an issue with some damaged items done in transit. Which is something what tradesmen never want. I responded to the company and had the pleasure of being in contact with Amber. Who immediately resolved this, sent a replacement which got to me within 24hrs. No delay, long process. Perfect.
December 21, 2023
Unprompted review
Reply from EWI Store
Thank you for taking the time to share your experience with us - We are sorry to hear that you had an issue with damaged items, but glad that this was promptly resolved for you and that you had such a positive experience with our customer service team; something we really pride ourselves on. We hope we can continue to assist you with any future orders this new year!
I have been using EWI for a few years…
I have been using EWI for a few years for all my silicone render. I ordered a tool I needed and it never got delivered to where I wanted. I contacted EWI customer support and Amber davis got my problem sorted and sent out a new tool without charging me. Even though it was a delivery company not EWI that made the mistake. Absolutely brilliant for EWI
December 14, 2023
Unprompted review
Reply from EWI Store
Thanks for sharing your feedback and for your years of custom with us - we're so happy our customer service team were able to go above and beyond to get your order to you. We look forward to serving you again for your future render needs.
Just attended the external render…
Just attended the external render training. Paul is spot on with his instructions and description of the system , friendly and a good teacher. As a hugely experienced installer, he knows the smart and correct way to get around any detail or solve any problem. It's given me a good overview of the process - I'm looking forward to getting some gear on a house and having them inspect it, soon.
November 8, 2023
Unprompted review
Reply from EWI Store
Thank you for taking the time to leave a review. We are so pleased that you were satisfied with the external render training; Paul is a great asset to the team with his knowledge and skills! We look forward to working together with you in future for your rendering needs.
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The best External Wall Material
The best Material we use so far, we work with Tyler Cooper, always goes the extra mile for us and support us as a business, always there when we need him, one of the best we dealt with so far. We Thank him so much for everything!
October 27, 2023
Unprompted review
Reply from EWI Store
Thank you for taking the time to leave this review. We're delighted to hear that Tyler Cooper has been instrumental in delivering the best materials for your needs and consistently going the extra mile to support your business. He's a valued member of our team, and your kind words are greatly appreciated. We will be sure to pass on your gratitude to Tyler. If you ever require further assistance, please don't hesitate to reach out. Thanks again for choosing us!
Outstanding service from Chessington
For a woman sometimes going into a builders merchant of any kind, it can be daunting and intimidating when asking questions, that are most likely ‘silly’.
However today I visited your Chessington store where I was greeted by Sam.
He was attentive, knowledgable, professional and happy to spend the time answering my questions.
Also clearly he’s had a proper upbringing as he even offered to carry out my samples and tin of paint I’d bought in for a colour match as he realised I would struggle to carry my granddaughter and the paint etc.
It’s not very often that you are greeted with such a lovely and helpful young man like Sam. He’s clearly passionate about what he does too.
They have an amazing selection of products, cant wait for my builder to get the stuff on the house now!
October 27, 2023
Unprompted review
Reply from EWI Store
We truly appreciate your kind words and feedback about your recent visit to our Chessington store. We're delighted to hear that you had such a positive experience and that Sam was able to provide you with attentive, knowledgeable, and professional assistance.
Thank you for choosing us for your needs, and we look forward to serving you in the future. If you have any more questions or require further assistance, please don't hesitate to reach out.
EWI - Excellent customer service
EWI - Really a super company to deal with. I ordered render boards for a project that was then delayed. Re-organising delivery was seamless and communication excellent with the team at EWI. First class customer service and competitive pricing too.
Fully recommended.
October 19, 2023
Unprompted review
Reply from EWI Store
Thank you for your positive review! We're delighted to hear that your experience with EWI has been exceptional. We understand that project delays can happen, and we strive to make the re-organization of deliveries as smooth as possible. We appreciate your kind words about our customer service and competitive pricing. Your recommendation means a lot to us, and we look forward to serving you in the future. If you ever need any further assistance or have additional feedback, please don't hesitate to reach out.
Hi there folks I received an order from…
Hi there folks I received an order from EWI store of several over sills for my project, the were dispatched promptly and received within 48 hrs. However they were damaged in transit. When I phoned the EWI store and sent in photos of damage I received replacement goods within 36 hrs. Absolutely brilliant service and great products, superb delivery times.
Well done EWI.
CHEERS john galloway.
October 17, 2023
Unprompted review
Reply from EWI Store
Thank you for your feedback and for choosing EWI for your project. We're sorry to hear that the initial delivery arrived damaged, but we're pleased to have swiftly resolved the issue for you. Providing quick replacements and excellent service is our priority. We're thrilled to know that you found our products to be of high quality and our delivery times superb. We appreciate your kind words and thank you for your support. If you ever have more projects or need assistance in the future, don't hesitate to reach out.
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Samples turned up with no reference as…
Samples turned up with no reference as to which sample was which!
Quick phone call and Dina went through my order and matches names to numbers for me.
Great above and beyond service thank you.
October 18, 2023
Unprompted review
Reply from EWI Store
Thank you for your review! We apologize for the initial mix-up with the samples, but we're glad Dena was able to quickly assist and provide you with the information you needed. We're pleased to hear that you're satisfied with our service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Excellent pre purchase advice and…
Excellent pre purchase advice and helpful customer service
October 6, 2023
Unprompted review
Reply from EWI Store
Thank you for your review, and we look forward to serving you again with the same level of care and support.
Fast, efficient service
The website was easy to navigate. The materials calculator put together a comprehensive bundle of items required for my project. The goods were delivered promptly by friendly helpful driver.
October 13, 2023
Unprompted review
Reply from EWI Store
Thank you for sharing your experience! We're pleased to hear that you found our website easy to navigate and that our materials calculator was helpful in assembling the items you needed for your project. We're here to assist you with any future needs you may have.
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