Excavator Parts Direct Reviews 

323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company, reflecting outstanding service and support. Customers frequently praise the exceptionally fast delivery times and the helpful support team that make online ordering simple and efficient for everyone. Consumers consistently mention that products arrive safely packaged, fitting their heavy machinery perfectly and ultimately helping them avoid costly operational downtime. Some reviewers were not happy with occasional delivery delays, packages arriving late, or items being mistakenly sent to the wrong address. People also noted specific issues regarding incorrect part sizing, incomplete filter kits, or components not matching expectations during installation.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast shipping times that often result... See more

Service

Reviewers highlight positive aspects of service, praising the fast next-day delivery and helpful,... See more

Product

Users describe positive interactions with product, highlighting excellent quality, competitive pricing, and... See more

Order

Clients share positive opinions on order, highlighting the simple online process and exceptionally fast... See more

Price

People report positive experiences with price, describing costs as very competitive and reasonable. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the f... See more

Company replied

Rated 5 out of 5 stars

Whilst working on an important job one of the tracks on my digger failed and I urgently needed to get a replacement. I decided to order a pair as it made sense to replace both at the same time and the... See more

Company replied

Rated 5 out of 5 stars

What a service excellent. Very fast delivery safely packaged on a pallet and a great price for the excellent quality tracks. Fitted tracks straight on no problems perfect fit. Well done EPD your abs... See more

Rated 5 out of 5 stars

Went the extra mile to get the parts I needed delivered the next day, to a remote area that many companies refuse to deliver to at all. Well impressed, would make me use them again for anything I need... See more

Company replied


Company details

  1. Construction Machinery and Equipment Store
  2. Construction Equipment Supplier
  3. Mining Equipment

Written by the company

EPD, abbreviated from Excavator Parts Direct, specialises in providing top-quality spare and replacement parts for excavators and heavy machinery online 24/7. With a commitment to quality and customer satisfaction, EPD is a trusted supplier to construction professionals, contractors, and equipment operators looking for reliable parts that keep their machinery performing at its best. Our online store is designed to make ordering as simple and efficient as possible. Customers can easily browse and purchase parts at any time, ensuring they can get what they need, when they need it. We partner with leading manufacturers to ensure all our products meet or exceed industry standards, offering both OEM and aftermarket options to suit different budgets and requirements. EPD takes pride in delivering exceptional service and fast shipping, so you can keep your projects moving without unnecessary delays. Our support team is always available to assist with product enquiries and order assistance. Whether you’re working on a small project or managing a large fleet, you can trust EPD.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

323 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(323)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient

Efficient, polite and delivered next day

February 2, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

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Rated 5 out of 5 stars

Spot on

Spot on , would use them again , no probs

January 29, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Very good company to deal with only…

Very good company to deal with only thing that let them down and to be fair it wasn’t there fault was dx who delivered my parts messed about for five days and it was supposed to be next day delivery !

January 28, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

YANMAR BOTTOM ROLLER

IT WAS QUICK AND WHAT I ORDERED
ORDERED ON 27 1 26
DEL 28 1 26
DONT GET MUCK BETTER

January 28, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

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Rated 5 out of 5 stars

Excellent service

Very helpful! Will use again

January 22, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

online ordering was very simple

online ordering was very simple, Any queries dealt with very quickly and professionally by EPD staff. Would highly recommend.

January 21, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

Right parts

Right parts, right price and right on time. I ordered 2 digger tracks in the afternoon and they arrived the next morning ! Brilliant

January 14, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

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Rated 5 out of 5 stars

Takes a lot to impress a farmer and even more for them to seek out how to review!

Very impressed with EPD, parts ordered at gone 4pm and in the yard on the south coast mid morning, on the machine by lunch and working away in the afternoon. Nearest Takeuchi dealer got in touch the following morning with a price for one sprocket that was more than my whole order with EPD and a lead time of two weeks!

January 20, 2026
Unprompted review
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Reply from Excavator Parts Direct

Hi Tom,

Thank you for sharing your experience!

Your EPD team

Rated 5 out of 5 stars

prompt delivery

prompt delivery, and correct part

January 6, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

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Rated 5 out of 5 stars

Excellent service

Excellent service, part was delivered the day after I ordered, will definitely be using again and would highly recommend.

January 7, 2026
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Reply from Excavator Parts Direct

Thank you for sharing your experience!

Your EPD team

Rated 1 out of 5 stars

Terrible service and no parts

Terrible service, ordered,I was told I will have my filters next day, no notification of delivery, payment taken. Week later no filters , no communication, nobody replied to my email. I’m beginning to think this some sort of scam.so far I’ve lost £200 and I’ve had nothing , no communication, nothing.

January 6, 2026
Excavator Parts Direct logo

Reply from Excavator Parts Direct

Hi Ed,

We're sorry to hear of your experience. A member of our team should have contacted you now and updated you on the status of this order.

Thanks,
Your EPD Team

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