I lost my wallet on my flight home and reported it Glasgow Airport's Lost Property team. Danielle recovered it very quickly and her communication throughout the process was excellent. Iain from Excess... See more
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Review summary
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Left my luggage on the floor outside jet park .They were excellent in communication between our driver with office. They picked our bag and left it with excess baggage. Lady at desk was amazing... See more
Forgot my carry-on bag at the bag collection belts and only realised what happened after I had left the airport. When I got to the lost luggage booth, Rovilena could tell I was stressed about my missi... See more
She found our cream a deodorant even though we didint remember the brand and we didn’t even had the ticket. She really did her best to help us and we appreciate it. She was really nice and she was cal... See more
4.7
Excellent
389 reviews
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Extremely high mark-up on products
A wheel on my suitcase broke en route to the airport and so I was pleased to be able to buy a replacement suitcase before check-in at LHR T5. BUT it came at a high price. I was charged £130 for a suitcase available from the brand's own website at £80. That is a mark-up of almost 40%, which is pretty outrageous and counts in my book as opportunistic price-gouging.
June 25, 2025
Unprompted review
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Poor experience at Manchester Airport…
Poor experience at Manchester Airport T2. Booked 2 cases for 24 hours and paid online. Admittedly we were (precisely) 10 minutes late collecting our bags due to a 20-mins delayed train from city centre. Was charged for a full additional 24 hours to cover the 10 minutes. I think either waiving the surcharge or charging a pro rata amount to cover the additional 10 minutes would have been reasonable; charging the full 24-h price was unreasonable and left a poor taste.
July 17, 2025
Unprompted review
I purchased a SIM card today from…
I purchased a SIM card today from Noveva. Very smiley and kind😊💗 excellent and professional staff
July 4, 2025
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Thanks for the help Noveva
July 4, 2025
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No Eva Good service
July 4, 2025
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Rishi and Arjun absolutely staff team…
Rishi and Arjun absolutely staff team class lads, extremely helpful!!!
June 27, 2025
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Great customer service by Lumi
Great customer service by Lumi. She made my day. Thank you Lumi.
June 26, 2025
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Very quick service and Dilsharn and…
Very quick service and Dilsharn and Carlos helped me with quickly securing my bag.
June 26, 2025
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Claudia is Amazing
Claudia is amazing. Tracked down my lost MacBook. Such a relief I didn’t have to buy another! Thank you !
June 23, 2025
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Rishi gave the best service and was…
Rishi gave the best service and was very helpful. Would recommend them
June 23, 2025
Unprompted review
Lovely staff very helpful
Lovely staff very helpful, good explain , very happy with service they provide and the advice, a specially gentleman called .
Gabriel thank you again .
June 23, 2025
Unprompted review
Thank you Lumi for your help
Thank you Lumi for your help
You are the best
June 20, 2025
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I had a nice easy experience at excess…
I had a nice easy experience at excess baggage in stansted. Everything was swift and the staff explained everything to me in such a great manner. I understood everything and I felt so much trust leaving my bag here and this all thanks Lumi she was amazing! Thank you for giving me such a good experience. I will tell others to use this service.
June 19, 2025
Unprompted review
Great customer service…
Super happy with the service received at Excess Baggage at Stansted Airport .. friendly helpful staff.
June 19, 2025
Unprompted review
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