ExclusivePen.eu Reviews 

370
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast international shipping options and note that packages consistently arrive safely, securely packed, and in pristine condition. Many people also deeply appreciate the high quality of the items received and find the online purchasing process exceptionally smooth and easy to follow. Some reviewers were not happy with unexpected delivery delays, mentioning that shipments took a very long time or failed to arrive within the expected windows. A few people also described frustrating experiences regarding incorrect items being sent or unexpected design details upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality items that arrive as... See more

Delivery service

Clients share positive opinions on delivery_service, noting that orders are processed quickly and shipped... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items arrive in pristine condition and... See more

Order

Reviewers highlight ambiguous aspects of order placement, with experiences varying greatly among consumers.... See more

Service

Consumers find service to be positive, highlighting speedy and efficient assistance. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Company shipped my planner quickly! I live in California and they shipped it via DHL Express. The planner was well packaged and came exactly as described. No damage inflicted during shipping route and... See more

Rated 5 out of 5 stars

I bought some pens and they arrived as the date was specified to Mexico. The support team reach out immediately to request some information needed for the shipment due to country requirements and co... See more

Rated 5 out of 5 stars

A first class experience fom start to finish. The whole process was very easy to follow & could not have been more impressed by the communication and delivery speed. Pricing was also very interesting... See more

Rated 5 out of 5 stars

I have been treated excellently by the team, with great communication and patience on their part! I got my grail pen finally from them, probably the last one available on the open market! I reco... See more


Company details

  1. Fashion Accessories Store
  2. Gift Shop

Written by the company

Exclusive Pen is an international online store with luxury writing instruments and lifestyle accessories. We are the authorised retailer of brands such as S.T. Dupont, Montegrappa, Parker and others. In our shop you can buy luxury pens, lighters, leather organisers and many other extraordinary gifts. We ship the products worldwide so wherever you are located, we got you covered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

370 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(370)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A first class experience. Excellent.

A first class experience fom start to finish. The whole process was very easy to follow & could not have been more impressed by the communication and delivery speed. Pricing was also very interesting and inviting. Throughly recommended Exclusive Pen.eu and will 100% be using again for future purchases. Thank you.

September 3, 2025
Rated 5 out of 5 stars

Exceptional Service

I received excellent service when I called about the delivery time and they shipped it the same day.
Very good, honest, and transparent company.

September 17, 2025
Rated 5 out of 5 stars

Quick, simple, all as expected.

I ordered a small notebook that was seemingly nowhere else in stock. The item itself was a bit pricey, but this was the same as on the lisitings that had no stock elsewhere. Shipping to Belgium was fairly priced.
I received a tracking number the next day, and by the end of the week my order arrived safely.

August 26, 2025
Rated 5 out of 5 stars

Responsive, professional and good value

It's always a pleasure working with Andrej. This is my second time working with him, and I will keep him in my contacts as my go-to for future orders, as his products and service are high-quality and a good value.

August 20, 2025
Rated 5 out of 5 stars

First time purchaser from Exclusive…

First time purchaser from Exclusive Pen.eu. Have been wanting this Pen for some time now.
Andrej responded to my enquiries promptly and courteously.
At approx. Eur1500.00 my purchase wasn’t modest, and I live in NZ i.e. on the other side of the world.

Therefore, researched the business online and Trust Pilot rating was very strong at 4.7/5 stars, the business had physical premises, all other reviews were positive, and they had been in business since 2011. All really good signs.

Purchase process online was very easy, and shipment was confirmed within time frames advised.

Purchase was made late(ish) 14th August and shipment was made 19th August (weekend fell within that period). Shipment was made with DHL International. Estimated delivery date was 27th August at earliest to early September at the latest.
Shipment received on 25th August. Packaging was robust. Product and presentation materials were in brand new condition as described.

Very pleased with the purchase and based on this experience I couldn’t recommend EPU more highly. Definitely worth the 5-star rating. Would have no hesitation shopping with them again. Thanks Andrej!

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Amazing!!!! I think this one of the best online stores I’ve ever shopped at !
the package arrived in time neatly put and the price was great and lower than in other places
I’m am very very happy definitely will order more !
Thank you so much !

August 12, 2025
Rated 1 out of 5 stars

Stupid adress field

Stupid adress field, package not arriving properly. Paid by Apple Pay and house number didn’t get to the address field, so have to wait complicated now.

August 12, 2025
ExclusivePen.eu logo

Reply from ExclusivePen.eu

Dear Bierk.

Thank you for your review.

I am sorry, that your package has not been delivered yet, but since you have not provided the STREET NUMBER when placing the order, our system automatically assigns number 1 to it. Then the package could be stored in nearest parcel shop. Your package is stored in shop only 3 minutes from your initial address. You can pick it up there anytime from 9:00 to 20:00.

If you need more assistance, feel free to contact us on sales@exclusivepen.eu or online chat. Thank you. Exclusive Pen Team.

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