I have used ExelPrint twice now and their attention to detail is superb. I recommend them; they were also very patient with me as I made several changes during the process.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Labels seem to be good quality. Initial contact after purchase to confirm details was quick. Labels arrived earlier than I presumed they would have
Company replied
Easy ordering, fast delivery, high quality product. This will be the third year using these at our 3 day event where our participants dance for up to 8 hours each day, shower, enjoy the beach and they... See more
Company replied
I selected the standard shipping because I was in no rush, but the wristbands arrived faster than many other products I order on line. As to the items themselves they are very good and easy to apply... See more
Company replied
Company details
Information provided by various external sources
We're an Australian owned and operated manufacturer that uses the latest digital print technology to produce labels and tags of the highest industry quality.
Customised tags and labels the way you want them. Guaranteed.
Written by the company
- Streamlined Order System
- Whatever your needs may be, our expert team will make sure we ask the right questions to give you the best solution possible. We manufacture everything ourselves, so you can feel comfortable knowing your getting quality products at the right price. Our dispatch system will allow us to choose the right shipping method for you, so once dispatched you will be able to track your order anywhere in the world. 1.Consult, 2.Produce, 3.Ship. Simple and easy.
- Green Printing
- We are committed to minimising our impact on the environment by choosing eco-friendly options in everything we do. By using the latest cloud based technology, and advanced printing processes we aim to use less paper, and reduce emissions. From administration to our production, we are passionate about delivering tag and label solutions in an ethical and responsible manner.
- Free Sample Packs
- We have a wide range of options for to choose from regarding, size, design, materials and application when considering custom products, it can be difficult to know what to choose. This is why we offer free sample packs, so you can be sure your tags and labels will be exactly the way you want them. Guaranteed.
Free Express Shipping
For any orders over $100
Orders made before 3pm are dispatched that same day! All of our orders are sent via Express Delivery - this means you'll have the peace of mind knowing your package will be arriving quickly. We strive to ensure that all of our customers receive their order within the agreed timelines and stay fully informed throughout the entire process.
Contact info
8 Mosrael Place, Rowville, 3178, Melbourne, Australia
- 1300 393 577
- sales@exelprint.com.au
- www.exelprint.com.au
4.8
Excellent
621 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from EXELPrint
Hi Justin,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our services. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you found our website easy to use. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at anytime in the future, please feel free to let us know.
Regards,
Deeksha
Quality Result
Labels provided promptly and high quality. Quick response/resolution to all queries.
April 24, 2024
Reply from EXELPrint
Hi Roy,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad that you had a positive experience with our services and liked the quality of our products. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
amazing quality and service
all round amazing. price, time, customer service, quality. ticks all the boxes thank you guy we will be back.
April 22, 2024
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our services. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our services. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
The tags look amazing and they didnt…
The tags look amazing and they didnt take long to arrive
April 12, 2024
Reply from EXELPrint
Hi Matt,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad that you liked our tags and the overall service. I'm sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
The service from start to finish was outstanding
The service from start to finish was outstanding. Claire was very informative and patient with me as I was working with my management in ordering the stickers for the office. The stickers came out so great that my office is now a permanent customer of Exelprint.
April 5, 2024
Reply from EXELPrint
Hi Steven,
Thank you so much for your review. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our team and the final product. I am sure Claire would be thrilled to hear your feedback. If there is anything you need help with at anytime in the future, please feel free to let us know.
Regards,
Deeksha
Lack of communication re delivery date.
April 4, 2024
Reply from EXELPrint
Hi Richard,
Thank you very much for sharing your feedback with us. We appreciate you taking the time to let us know. We understand that your recent interaction with our team fell short of your expectations, and we apologise for any inconvenience caused. We have raised your concern with the management and have also spoken to the customer experience representative involved. We assure you that we will take the necessary steps to improve our service in the future. If there is anything else we can assist you with, please do not hesitate to let us know.
Regards,
Deeksha
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our services. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
Reply from EXELPrint
Hi Kayle,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with the ordering process. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at anytime in the future, please feel free to let us know.
Regards,
Deeksha
Reply from EXELPrint
Hi Robert,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our services. I am sure the team would be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
Proactive helpful customer support
Proactive helpful customer support. Good result. Thank you!
March 7, 2024
Reply from EXELPrint
Hi Phil,
Thank you so much for your feedback. We greatly appreciate you taking the time to share your feedback with us. We are glad to hear that you had such a positive experience with our team. I am sure they'd be thrilled to hear your feedback. If there is anything we can help you with at any time in the future, please feel free to let us know.
Regards,
Deeksha
The process was very slow
The process was very slow. I was looking to fastrack process, but each step took two days. Please review email chain for timeframes. From placing initial order to receipt of products took weeks.
Although we have used you twice before I will go with another supplier next time.
February 16, 2024
Reply from EXELPrint
We are sorry to hear about your disappointing experience with our service. We do not wish to offer this kind of service to any of our customers. We have raised your concerns with management and reviewed the email chain to understand what caused the delay. The team has advised us that, due to the newness of the production process, it is not yet streamlined. We are working to make the process more efficient and quicker. We sincerely apologise for the inconvenience this has caused you and will ensure that we do better in the future. If there is anything else we can assist you with, please feel free to let us know.
Regards,
Deeksha
i have been chasing a Tax Invoice
i have been chasing a Tax Invoice - was told it would come with goods - only a packing slip
still want a Tax Invoice
February 25, 2024
Reply from EXELPrint
Hi Craig,
We are sorry to learn about your disappointing experience with our service. This is not the kind of service we want to provide to any of our customers. After discussing your case with our team, we arranged for one of our customer experience representatives to contact you and address the matter promptly. During the call, we explained that our system does not automatically send invoices until the order has been dispatched. Regrettably, it seems that you did not receive the auto-generated invoice. As advised by the team, we have manually sent you the invoice via email. We apologise for the inconvenience caused and want to assure you that we are reviewing our processes to make them more efficient and customer-friendly. If you require any further assistance in the future, please do not hesitate to let us know.
Regards,
Deeksha
Postage was high given the size and…
Postage was high given the size and weight of the package with 3 sets of labels.
The cost of the Test& Tag labels were a little high but otherwise a good transaction all around.
February 3, 2024
Reply from EXELPrint
Hi Peter,
Your feedback is important to us, and we genuinely appreciate you taking the time to share your thoughts. We apologise if the postage cost of your recent purchase seemed higher than expected. We understand your concerns, and we want to assure you that we have standardised shipping costs that aren't influenced by parcel weight. While we aim to keep our prices competitive, we also prioritise ensuring your items reach you in the best condition and on time. And that is sometimes reflected in our pricing.
It's great to hear that, despite any pricing concerns, you found value in our Test & Tag labels. Your satisfaction is our top priority, and we take your feedback seriously as we continue to improve our services. If there's anything else that you need help with, please don't hesitate to reach out to us.
Regards,
Deeksha
Review
I was very impressed with the quality of the product and how quick it was delivered to me, meeting the time period I needed to do all my logging. I will be purchasing future stock from ExelPrint.
February 12, 2024
Reply from EXELPrint
Hi John,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our services and liked the quality of the products. I am sure the team would be thrilled to hear your feedback. If there is anything you need at any time in the future, please feel free to let us know.
Regards,
Deeksha
Reply from EXELPrint
Hi Dee,
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our team. I'm sure they'd be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had such a positive experience with our team. I'm sure they'd be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
Customer Service was Great!
Having someone to speak to when ordering an item for the first time was really helpful, and I appreciated the speediness of the delivery once I approved the proof.
February 1, 2024
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you had a pleasant experience dealing with our team and that they could help you place an order nice and easily. I'm sure they'd be thrilled to hear your feedback. If there is anything you need help with at anytime in the future, please feel free to let us know.
Regards,
Deeksha
The follow up from your staff member
The follow up from your staff member, Claire, was invaluable. I hope she is given a Chrissy bonus.
December 12, 2023
Reply from EXELPrint
Thank you so much for your feedback. We greatly appreciate you taking the time to let us know. We are glad to hear that you enjoyed the services provided by Claire. I'm sure she'd be thrilled to hear your feedback. If there is anything you need help with at any time in the future, please feel free to let us know.
Regards,
Deeksha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.