EXER Rent A Car Reviews 

772
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were unhappy with their experience overall. Many customers reported being charged higher amounts than expected or encountering hidden fees, often related to insurance or additional services. Reviewers frequently faced issues with payment methods, particularly regarding credit card requirements for deposits, leading to unexpected surcharges or refusal of service. Concerns were also raised about the condition of the cars provided and the company's approach to minor damages, often resulting in high charges. Many people also experienced unhelpful or aggressive staff behavior and poor overall service, including refusal to honor bookings or difficulties with pickups. Conversely, a small portion of people felt that the staff were friendly, welcoming, and helpful. Some reviewers also mentioned efficient service, smooth collection processes, competitive pricing, and receiving clean, reliable cars.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers praising the kindness,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the professionalism, friendliness,... See more

Payment

Consumers express significant dissatisfaction with payment processes, frequently encountering unexpected... See more

Price

Reviewers highlight negative aspects of price, frequently mentioning unexpected and inflated costs. Customers... See more

Product

Customers consistently note negative experiences with product quality, often receiving cars that were not new... See more

Reviews shaping this summary

Rated 1 out of 5 stars

We booked through the Discover Cars website with a credit card that covered the required deposit. When we got there, they scammed us into spending an additional 600 euros. They offered no other option... See more

Rated 1 out of 5 stars

Rhodes airport office. The car was in overall good condition though the key battery was flat and windsreen washer tank was empty. Unfortunately the car received two minor bumper scrathes and a slig... See more

Rated 1 out of 5 stars

AVOID. Professional scammers. The company refused our car for being 59 mins late from the estimated "collection time" due to a delayed flight. This was despite us notifying them of the delay c 8 hours... See more

Rated 1 out of 5 stars

SCAM. They accepted Amex when booking online but when we arrived they did not accept Amex for deposit and did not allow us to pay the deposit by debit card. They would therefore not let us hire the ca... See more


Company details

  1. Car Rental Agency

Written by the company

EXER Rent A Car is a registered trademark of EXER LP which is a low cost car rental company and has been successfully operating in Greece for over 30 years, offering a wide variety of car rental services with fully inclusive rates and no hidden extras. Based in Rhodes , our company today operates in more than 40 locations over the mainland and the Greek islands, making us one of the largest car rental company in Dodecanese and Cyclades . Our fleet (more than 1500 cars) consists of a wide range of car types, including all popular categories, as well as 4X4, Mini-Vans, and MPV‘s. EXER has extensive experience in dealing with foreign markets, using the latest technology for our central reservation system.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

772 reviews

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No recent history of asking for reviews

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2.4

All reviews

(772)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Car Rental Oppertunity

Very fast and easy Check In.

Pick up at the airport.
I was a bit lost a the beginning but i just called the office and they immediately picked up and guided me to the Van that was waiting.

Check Out was also completely easy. I didn’t feel like getting scammed ot that that tried to hide damages to the car from me at all.
Very professional service.

Defenitely recommend booking your car here!

September 26, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

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Rated 3 out of 5 stars

Customer service needs development

Customer service needs a lot of development. Arriving at the airport, I looked for a person who was promised to meet me, not finding them I called the company and a woman answered who shouted and gave vague instructions on where to go, as I understood there is no one to meet and greet you as promised. The shuttle bus came after 25 minutes of waiting outside in the hot weather and took me to the office. While signing the papers the woman kept shouting at the phone which was very disturbing. The rental car itself was nice and new, but there had been smoked inside. Later, when I returned the car, I had to wait 30 minutes for someone to deal with me which added a lot of stress, luckily I made it to my flight on time.

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

The Athens station team was Amazing!

The Athens station team was Amazing!
When picking up the car, we realized that it smells of cigarettes. They quickly replaced to another car and allowed us starting our trip without delays.
Few hours before returning the car, someone broke into our car and stole our passports. When arriving at the station, the team helped us to quickly close all the procedures and then took us to the police station. They espouse until we wee sure we can get on our flight.
To conclude, the service was amazing and we will highly recommend Exer to our friends

September 11, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 2 out of 5 stars

Not the best

It was not mentioned that when you upgrade to full insurance on place when receiving the car, it will cost 100% more than what was written on the website. The car was weak and I reserved a Toyota Aygo, they gave me Nissan Micra as “an upgrade”. Other than that, the lady was kind.

September 4, 2024
Unprompted review
Rated 1 out of 5 stars

Very Bad

We received a car in Kos with a broken trunk (it couldn't be opened). The lady at check in had a rude attitude and kept repeating that she didn't see what problem it could cause. First of all I paid for a whole car, not a car with a broken trunk. I also have shoulder problems and loading/unloading luggage from the back seats would have been a problem. The worst thing however was the attitude of the employee.

September 14, 2024
Unprompted review
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Rated 3 out of 5 stars

No good experience. Would not book again.

Pickup went very well. Return was tortuous. Staff checked car thoroughly, almost wanting to find a scratch. Which he finally did. A scatch at the left fender. He made a very lengthy report. This was ok so far. But than he made us pay again the car rental which we paid already at pickup. We repeatedly told him that we paid but he was very stubborn. We agreed to pay again as we had to catch a flight. The double payment was reimboursed afterwards but the whole procedure left a bitter aftertaste. We would not book again.

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

Booked through our holiday company…

Booked through our holiday company (Jet2), we were pleased that Exer was only a short hop from Rhodes airport and that everything was as described. Exer took photos of the car (which we duplicated) immediately before we took it over. There were several blemishes but nothing serious and we returned it in the same condition - which was quickly verified by Exer. A quick and easy easy process.

September 14, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

EXER for the second time

I rented a car at EXER for the second time, first time was on Crete, this time Thessaloniki. My experience was positive. I called them from the airport and they picked me up within 5 minutes. I booked the budget option through check24.com but got a new Citroen DS3 (I was a little bit afraid to scratch it because the roads are not always good!)
I did not experience any problems, the staff was friendly and helpful!
Please note that now they now take pictures of the car instead of mark damages on paper. You should do the same to have proof, just in case

September 12, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 5 out of 5 stars

Very good 👍 service and honest

Very good 👍 service and honest. Both Mykonos and Santorini

October 1, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

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Rated 3 out of 5 stars

Car with faulty gearbox.

Pros: Agent waited at the airport and dropped us at the car rental.

Cons: Delay with car availability during pick-up. The car that we were given (older Hyundai i20) was in rather poor condition, weird noises coming from the car all the time, my assumption is that the issue was with clutch and gearbox. The biggest issue was with putting the 3rd gear in place. After all we somehow managed to use the car for the 4 day rental period not having to waist our time with car replacement.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

Staff great and very helpful

Staff great and very helpful. Easy process, no trying to sell us extras.

September 4, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

Rated 4 out of 5 stars

Reasonable rates, good little car, friendly staff

The car offered by Exer was in perfect condition, being nearly new. As a small car, it struggled a bit with the steeper grades of the Pelopennese coast road, but generally managed fine, and fuel economy was good. The only slight worry was when the shuttle bus didn't turn up when we expected it (7.40 instead of 7am) and the number given for ringing in case of problems was the wrong one (9-5 office number instead of operational rental site). Once the shuttle finally arrived everything was fine. Just make sure you know the PIN number of the credit card you used to book online! This is required before checking out. The rental site is quite far from Athens airport, which obviously helps keep costs low, but we were able to navigate back to it with no real difficulty. The staff were friendly and helpful.

August 31, 2024
Unprompted review
EXER Rent A Car logo

Reply from EXER Rent A Car

Thank you for taking the time to leave us a positive review!
We are thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to serving you again in the future. If you have any further feedback or if there's
anything else we can do to enhance your experience, please let us know. Thank you once again!

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Rated 5 out of 5 stars

Very friendly and helpful customer…

Very friendly and helpful customer support!!
Due to a flight delay, we picked up the car later then expected, but it wasn’t a problem, even a contract extension for one day, wasn’t a problem.
Highly recommended!

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Great Rental!

We arrived at Thessaloniki airport, and the ride to rental ground was already waiting us..

The guys at the office were super nice, responsive and shared all the information needed about the car and costs.

We got a brand new Peugeot 3008, which was safe, and spacious, and really made our trip comfortable - we spent long drives in the car.

At the return, the guy was also super nice, and closed all the paperwork.

September 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Positively Recommend Exer

Easy booking, clean and tidy vehicle upon arrival, no fuss and helpful staff. Only downside was the prolonged wait at the airport for pickup, but understandable.

September 22, 2024
Unprompted review

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