I will never, ever use Expedia again. The hotel we booked was happy to adjust the dates slightly due to a family issue, but needed approval from Expedia. Expedia said they were having technical issues... See more
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For such a big company support services are dire, 3 weeks on still waiting for refund of cancelled hotel. Moved from one advisor to the next, numerous telephone numbers for the right person on the... See more
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Useless. Avoid. I usually check reviews but assumed Expedia would be reliable because of its name. My booking was mishandled, customer support was unable to resolve the issue, and I was repeatedly dir... See more
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I have had two booking recently on Expedia for two people where I added breakfast and only paid for one with surprise extra at hotel. Glitch in app with nasty extra. Default when booking is two people... See more
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Company details
About Expedia.co.uk
Written by the company
Expedia is your one-stop travel shop for flights, hotels, holiday rentals, car hire and more. It’s the one place that connects every part of your trip, making it seamless. Consider us your co-pilot: we’re right there with you, every step of the way.
Travel is more rewarding with Expedia: members get immediate discounts and OneKeyCash to spend on their next trip.
The more you bundle, the more you can save: add a hotel to your flight booking at any time – there’s no pressure to decide everything at once. Savings are compared to the price of unbundled components. Savings are not available on all bundled rates. Members only.
And with 24/7 support, we’re there to help when you need it – with a human touch.
Save today, earn for tomorrow. With Expedia One Key*
Expedia's free travel rewards programme
Get instant discounts on this trip. Earn OneKeyCash for the next
Save 10% or more with Member Prices on over 1.5 million hotels, homes and hire cars as soon as you join
Earn OneKeyCash on all hotels, homes and car hire — it’s that easy
£1 in OneKeyCash = £1 to save on future travel/trips
Use your OneKeyCash as soon as it’s in your account, and start saving on your next eligible trip
Membership that grows with you
The more you travel, the better the discounts and rewards
More discounts: Silver members save 15% or more on selected stays with Silver Prices; Gold and Platinum members save 20% or more on selected stays with Gold/Platinum Prices.
More OneKeyCash: your earn rate increases as you progress through the tiers. Platinum members can earn up to 6% in OneKeyCash.
More perks: Silver+ members get a perk like free breakfast, and Gold and Platinum members can get free room upgrades when available at selected VIP Access Properties
Every trip element you book gets you closer to the next tier. Silver can be reached in just 5 trip elements and Gold after just 15
Flight Perks
Get automatic alerts when the price drops with free Price Tracking for flights.
Book your flights with us, keep earning miles with your airline.
Gold and Platinum members get free One Key Price Drop Protection on selected flight bookings made in the app.
Support
Get in touch with Expedia Customer Service
Our customer service agents are available 24 hours a day, 365 days a year. They can help you through chat or over the phone.
Reach us by phone
To get you to the right agent and phone number, we'll need to ask a few questions first.
Chat with us
Our Virtual Agent can get you answers and help manage your trip. It can also get you to a human when needed.
Do it yourself
Follow a step-by-step process to change or adjust your booking.
Go further with the Expedia app
Save even more – get up to 20% on selected hotels when you book on the app. Our app deals help you to save on trips so you can travel more and manage it all on the go.
*1: Save on selected properties with Member Prices, earn OneKeyCash on hotels, homes, car hire, activities, ground transportation and cruises. No earn on flights. 2: OneKeyCash is not redeemable for cash and can only be used on Expedia and other participating brands 3:Includes over 500,000 stays with Member Prices worldwide (excludes taxes and fees) and over 1 million hire cars with Member Prices. 4: Excludes flights. 5: 6% earn for Platinum members on VIP Access properties. 6: Perks are not available on third-party rates at VIP Access 7: Trip elements must be worth £25 or more (excluding taxes and fees) to qualify. 8: Access One Key Price Drop Protection on flights at no extra cost for selected bookings made in the app. Any price difference issued in the form of OneKeyCash. Terms apply. 9: Get free access to lounges or other experiences for everyone on your booking when your eligible flight is delayed by 90 minutes or more with Flight Delay Access. Terms apply"
Contact info
London, United Kingdom
- +44 20 3024 8211
- www.expedia.co.uk
Save today with Expedia One Key
1.2
Bad
6K reviews
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I would give them zero stars if I…
I would give them zero stars if I could. Booked flights with this scamming company . One flight the airline have said we’re not booked on and have never booked on. Expedia have charged us full price for both flights and can’t get the money back
July 2, 2026
Unprompted review
Reply from Expedia.co.uk
Hi LPT,
Thank you for sharing what happened. We truly understand how concerning it is to be charged for flights and then be told by the airline that one segment is not showing as booked.
Our team will review your itinerary and payment details to confirm the booking status and what options are available.
For your privacy, please contact us at Expedia.co.uk/service with your itinerary number and the email address and phone number on the booking so we can locate your reservation and assist.
Thanks,
Expedia Customer Support Team
No response to request for refund. Feels like a scam.
I requested a cancellation of the return leg of an emirates flight booked through Expedia from London to India with a stop over in Dubai. I rang up the Delhi office and asked for cancellation of the flight and the refund of the return section due to the war in the Middle East war and the targeting of Dubai airport by drones and missiles. I had no choice as apart from the Danger the U.K. had issues a travel advisory to stop all travel to the emirates by U.K. citizens as it was declared unsafe. My insurance policy would have been also cancelled. I was told by emirates in Delhi that I will receive an email from Expedia with regard to my refund. I have received no communication for three months. Dealing with Expedia feels like they are running a scam.
April 1, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Prince,
Thank you for sharing what happened. We truly understand how important it is to receive clear updates after requesting a cancellation and refund, especially when travel advisories and safety concerns are involved.
Our team will review your itinerary and the refund request history to confirm the current status and what options are available.
For your privacy, please contact us at Expedia.co.uk/service with your itinerary number and the email address and phone number on the booking so we can locate your reservation and assist.
Thanks,
Expedia Customer Support Team
Booked Hotel
Booked Hotel, Expedia then send an email 'your booking won't now be honoured, hotel no longer operating'! Then get email from hotel 'booking will be honoured' by which time I'd booked an alternative so had duplicate bookings. Contact Expedia requesting cancellation of initial booking. Expedia cancel ALL!
Truly awful!!
July 1, 2026
Unprompted review
Reply from Expedia.co.uk
Hi John Booth,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been with the hotel booking confusion. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your booking reference, payment confirmation, and travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Expedia are useless
My wife is atuck in Norway as Expedia will not correct the name on her ticket. They blame the airline and the airline blame them. Do not use...
July 2, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Me,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been with the ticket name issue. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Worst customer service
Worst customer service. My whole trip worth more then £3000 was aborted due to missed and delayed flights. Zero help or backup help. Couldn’t contact Expedia as every time a virtual agent was offered and this was the worst as the person either was unhelpful or left the chat halfway. Seemed like they went through the motions with no real motivation to help. Had to write off the money.
January 3, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Damyanti
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to have your trip disrupted and to feel unsupported. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
I bought a ticket and after paying and…
I bought a ticket and after paying and everything I haven’t received anything when I tried to contact them they said we don’t have you in our records although I’ve sent them all the evidence don’t ever buy from them
July 1, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Abderrahmane kendil Abs,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Absolutely terrible experience with…
Absolutely terrible experience with Expedia. My issue has never been resolved despite multiple attempts to contact customer service. I was repeatedly given conflicting information, transferred between agents, and promised follow-ups that never happened.
The lack of communication, accountability, and genuine customer support has been incredibly frustrating. When something goes wrong, you expect a company to stand behind its customers, but that was not my experience.
I have wasted a significant amount of time trying to get this sorted, and I’m still left without a resolution. I would not recommend Expedia to anyone based on the poor level of customer service I received.
July 1, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Hussain,
Thanks for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been. We appreciate you taking the time to let us know, and we want to treat your concerns with care.
Our aim is to reassure you that we strive to keep booking and support processes clear and dependable, with our team ready to assist in a considerate way. To protect your privacy and ensure the correct reservation is reviewed, we’ll need to confirm the details directly with you.
Please contact us at Expedia.co.uk/service with your itinerary number, the airlines involved, and your travel dates, and our Customer Support Team will carefully review what happened and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Woeful customer service and terrible hotels
Expedia marketed a hotel - Aspen Grand Hotel, Houston - it was an absolute disgrace. Blood on the bed linen, drugs being smoked outside, broken furniture. I moved to another hotel, Expedia refused to refund the stay and customer service from the hotel and Expedia has been the worst I've ever used. These guys are cowboys.
June 18, 2026
Unprompted review
Reply from Expedia.co.uk
Hi PB,
Thank you for your review. We’re sorry to hear about the condition of the property you described and the impact this had on your stay. We appreciate you taking the time to share your concerns.
We aim for property listings to meet appropriate standards and for concerns about a stay to be reviewed promptly and fairly. To keep your details secure and make sure we review the correct reservation, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the booking and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Be warned
Be warned! I booked a hotel in Gibraltar through Expedia and had to pay a "cleaning fee" of £60 at the hotel as Expedia omit that from their advertising price to make it seem cheaper than it actually is. Even if it is mentioned by Expedia prior to travel it is misleading and confusing and should not be advertising at that price when it isn't correct. Looking at all the other reviews it looks like I am not alone!
June 14, 2026
Unprompted review
Reply from Expedia.co.uk
Hi James Haycock,
Thank you for your review. We’re sorry to hear about the confusion regarding the cleaning fee and the total price you were asked to pay at the property. We appreciate you taking the time to share your feedback.
We aim for pricing and any mandatory fees to be presented clearly so customers can understand the full cost before booking. To keep your booking details private and make sure we review the correct reservation, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the booking details and guide you through the next steps.
Thanks,
Expedia Customer Support Team
Not knowable and rude
The girl I spoke to tell my problem was not knowable at all. Did not seemed to listen and was rude.
June 30, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Amaia Basanez-Murillo,
Thank you for your review. We’re sorry to hear about your experience with our support and that the interaction came across as unhelpful. We appreciate you bringing this to our attention.
We aim for our agents to be professional, attentive, and clear when assisting customers. To make sure your concern is reviewed properly, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number if applicable, and our team will review the interaction and guide you through the next steps.
Thanks,
Expedia Customer Support Team
avoid at all costs
Had to cancel a flight for June in mid April. Was told I’d be getting a £170 refund within 10 days.
Been chasing for over 7 weeks now and not even had a reply. No contact number so impossible to get hold of. Absolute farce, have to go through bank and try to get a charge back.
Do not recommend to anyone
June 30, 2026
Unprompted review
Reply from Expedia.co.uk
Hi Jack Barber,
Thank you for your review. We’re sorry to hear about the delay with your £170 refund and the difficulty you’ve had getting an update after being given an expected timeframe. We appreciate you taking the time to share your experience.
We aim for refunds to be processed within the timelines provided and for customers to receive clear communication throughout. To keep your booking details secure and make sure we review the correct case, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the refund status and confirm the next steps.
Thanks,
Expedia Customer Support Team
Terrible company
Terrible company, don't use to book as if anything goes wrong you can't speak to anyone or have this resolved. Use credit card if you do book because you'll need to do a charge back.
A stay was booked on my account in nov 2025. I recieved no confirmation email from expedia, nothing from the hotel and no details regarding the free cancellation window coming shortly. To me I don't know who booked the stay and I have no evidence of it. I received a message from the hotel regarding the booking the day before the stay is due to start (but after the free cancellation) having not received anything from them in the 8 months between. I've asked for this to be cancelled and no charge to be made but expedia have been useless, the details given by the hotel are not correct so there is a lot of fraudent activity that is being supported/driven by expedia. Worst company there is. Use hotels.com or booking.com instead. I asked for a complaint to be raised but they didn't do that, they said I need to wait 24-48 hours which is after I would've been charged. Expedia are at fault here.
June 29, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Saf,
Thank you for your review. We’re sorry to hear about the concerns you’ve raised regarding an unexpected booking on your account and the lack of clear confirmation and timely information about cancellation terms. We appreciate you taking the time to explain the situation.
We aim for booking confirmations and account activity to be clear and secure, and for our support team to provide prompt guidance when a reservation is questioned. To protect your privacy and make sure we review the correct account and booking, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with the itinerary number if available, or the email address linked to your account, and our team will review the booking history and advise you on the next steps.
Kind regards,
Expedia Customer Support Team
Terrible refund experience — months of chasing and contradictory explanations
I booked a flight through Expedia. The flight was cancelled, and Expedia emailed me to say that my refund had been initiated.
Months later, I still had not received the refund.
I had to spend hours chasing Expedia. During that process, I was given multiple inconsistent explanations. At different points I was told that the refund would be processed by a later date, that I should contact the airline directly, that the airline had already released the money and that I should ask my bank to trace it, and then finally that the refund had apparently gone to an Expedia virtual card rather than to my own card.
Only after I repeatedly challenged the position and asked for proof of payment was a manual refund processed.
June 27, 2026
Unprompted review
Reply from Expedia.co.uk
Dear VANSH GUPTA,
Thank you for your review. We’re sorry to hear about the delay in receiving your refund and the mixed information you were given while trying to get a clear update. We appreciate you taking the time to share what happened.
We aim for refunds to be processed within the expected timelines and for communication to be consistent and easy to follow. To keep your booking details secure and make sure we review the correct case, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the refund history and confirm the current status and next steps.
Kind regards,
Expedia Customer Support Team
Lack of response from customer service department.
I have used Expedia to book holidays for many years and, until recently, I had always been satisfied with the service. Unfortunately, my latest experience has completely destroyed my confidence in the company.
In May, I attempted to book a two-night stay in Llandudno for the period 24–26 May. After completing the booking process, I checked my Expedia app, which clearly indicated that the reservation had not been completed successfully. Despite this, at 21:01 on 24th May, £241.20 was deducted from my bank account.
To make matters worse, when I checked the app again at 21:09—eight minutes after the money had been taken—the only message displayed was: "Here's where we left off." This clearly indicated that the booking process had not been completed. I took a screenshot of this message and submitted it as evidence to Expedia's customer service department.
I wrote to Expedia's customer service team on two separate occasions, providing all the relevant information and supporting evidence. Astonishingly, I did not receive so much as an acknowledgement, let alone a meaningful response. The complete lack of communication is unacceptable and demonstrates a staggering disregard for customer service.
The fact that Expedia has never attempted to explain why its system took my money while simultaneously indicating that no booking had been completed raises serious questions about the reliability of its booking platform. The silence from customer services only reinforces the impression that the company is unwilling to address obvious failures in its own systems.
What disappoints me most is not just the technical error, but the way it was handled. Every company can experience occasional system failures. The true measure of customer service is how those failures are resolved. In this case, Expedia's response appears to have been to simply ignore the customer.
I will never use Expedia again. I would strongly advise anyone booking through this company to keep screenshots of every stage of the booking process and carefully monitor their bank account. If something goes wrong, based on my experience, do not expect Expedia to respond or take responsibility.
May 24, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Mike Gallagher,
Thank you for your review. We’re sorry to hear about the confusion around your attempted booking and the concern caused by the charge appearing even though the app indicated the reservation was not completed. We appreciate you taking the time to share the details and the evidence you captured.
We aim for booking confirmations and payment processing to align clearly, and for customer enquiries to receive timely acknowledgement and support. To keep your information secure and ensure we review the correct transaction, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with the email address used to book and any reference details you have, and our team will review the booking attempt and payment status and confirm the next steps.
Kind regards,
Expedia Customer Support Team
Terrible
Paid for luggage on my flight, however, when I recieved the information from EasyJet, no luggage was on the booking.
Additionally, we booked a flight+hotel package for a weekend away (3.5 days) the flight time on the last day was changed to a time that effectively removed the final day and cut down the holiday to a 2.5 day holiday, which now isn't worth the money we paid and we are no longer receiving the service we paid for.
June 26, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Kieran,
Thank you for your review. We’re sorry to hear about the issues you’ve described, including the baggage not appearing on your EasyJet booking and the schedule change that reduced the time you expected to have on your trip.
We aim for add-ons such as luggage to be applied correctly to airline bookings, and for significant flight changes to be handled with clear options and guidance. To keep your details secure and make sure we review the correct booking, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the baggage details and the flight change on your package, then confirm the next steps.
Kind regards,
Expedia Customer Support Team
Charged for bed and breakfast. They booked room only
I booked and paid bed and breakfast for 9 nights but Expedia booked me room only. Customer service couldn’t or wouldn’t help. Never again.
June 25, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Bill in Cascais,
Thank you for your review. We’re sorry to hear about the mismatch between what you paid for and what was confirmed with the property, and that you were not able to get the help you needed at the time.
We aim for meal plans and inclusions to be shown clearly at booking and reflected correctly on the reservation sent to the hotel. To keep your details secure and make sure we review the correct booking, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the booking details and advise you on the next steps.
Kind regards, Expedia Customer Support Team
AWFUL COMPANY, TAKE YOUR MONEY AND SLIDE AWAY
AWFUL COMPANY. Refused to RELOCATE my solo traveller son who found himself in one of the most dangerous streets in downtown Newark, whereby only vehicles could enter the 15 foot "safe" compound of the hotel. WARNED to NOT GO OUT AFTER DUSK, DON'T LEAVE HOTEL UNTIL LIGHT, then go by VEHICLE. Do not stand at any bus stops. Assaults, robberies, prostitution, car cruised by his taxi looking at his luggage, fentanyl users rolling around in street. Comfort Inn refused a refund for next 3 nights, EXPEDIA London were appalling, cost me 3 hours sitting on phone getting NOTHING - they would NOT ESCALATE - only supervisor was present and he was useless/could barely understand him, would not RELOCATE. Absolutely shocked at how they ignored a legal DUTY OF CARE to a pedestrian guest, who needed to use public transport. SHAME ON YOU EXPEDIA. Expedia rang the hotel, "Are you safe?" "Yes, we're safe". What do you THINK they are going to say. Typical take your money organisation then ditch you when it goes wrong. Would do less than one star. Could have relocated him somewhere safer. No, would not. Untrustworthy, unreliable and took the hotel's side and IGNORED their legal obligation to keep a minor SAFE.
June 25, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Sarah Halswell,
Thank you for your review. We’re sorry to hear about your experience and the concern you had for your son’s wellbeing during his stay. We appreciate you taking the time to share what happened.
We aim for our support team to take safety-related concerns seriously and to provide clear guidance on the options available, including any changes to a booking and the terms that apply. To protect your privacy and make sure we review the correct reservation and contact history, we’ll need to look into the details directly with you.
Please contact us via Expedia.co.uk/service with the itinerary number, and our team will review the case and guide you through the next steps.
Kind regards,
Expedia Customer Support Team
I would give zero stars if I could!!
I would give zero stars if I could!!
Payed for a flight, received a confirmation email and the evening before, I could check in.
Turns out, Expedia never issued a ticket!!!! No real person to speak to, just ai.
They did not communicate with me, that the ticket was never issued. I also never received my money back!! AVOID THIS COMPANY!!!!!
June 18, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Ina Barton,
Thank you for your review. We’re sorry to hear about your experience, particularly receiving a confirmation but then finding the ticket had not been issued when you tried to check in. We understand how serious this is so close to departure.
We aim for tickets to be issued promptly after payment and for customers to receive clear updates if anything requires attention. To keep your details secure and make sure we review the correct booking, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the ticketing and payment status and confirm the next steps.
Thank you for reaching out so we can help get this clarified.
Kind regards,
Expedia Customer Support Team
Daylight robbery
Daylight robbery
Long story short, do not cancel your flight or change it if it was booked through them. The refunded credit from the airline is held with them and only they can book your new flight… when you try to book a flight with a credit they change their pricing adding an extra £200!!! I told him where did this come from he said new rates because you paid half ticket with credit so website gives a different itinerary… in what universe is that legal? Same flight ticket increase because you paid half of the ticket by credit (which is YOURS not theirs to hold in the first place) I called airline and they said their ticket price has been the same since the morning and they don’t see a price increase. Daylight robbery… AVOID never ever booking with them again. Only agreed to pay the extra rip off fee because I wanted to get my credit used and never deal with them again
June 24, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Watermelon,
Thank you for your review. We’re sorry to hear about your experience when trying to use your flight credit to rebook, and the concern caused by the fare difference you were quoted. We appreciate you taking the time to explain what happened.
We aim for airline credits and rebooking options to be explained clearly, with pricing presented transparently so customers understand what is included in the total cost. To keep your booking details private and make sure we review the correct itinerary, we’ll need to look into this directly with you.
Please contact us via Expedia.co.uk/service with your itinerary number, and our team will review the credit details and the rebooking pricing shown at the time, then guide you through the next steps.
Kind regards,
Expedia Customer Support Team
Have been waiting since May
Have been waiting since beginning of May for a response to my asking for a refund of £150.00 for a hotel stay I tried to cancel due to illness. I tried for 4 hours to try to cancel within the time frame before I was charged. Customer service was terrible couldn't speak to anyone all automated. Eventually found a number and spoke to someone who promised it had been sorted only to find the next day my money had been taken from my account. Emailed expedia and received ann email saying my query would be investigated. I have waited weeks and had fo email 2 or 3 times again and nothing. I will not be recommending this company to anyone.
May 1, 2026
Unprompted review
Reply from Expedia.co.uk
Dear Andrea
Thank you for sharing your experience. We’re sorry you’ve been left waiting since May for an update on your refund request, particularly after you made repeated attempts to cancel because of illness and were still charged.
We want cancellation requests to be handled in line with the booking terms, and we want customers to receive clear follow-up when a case is under review. To keep your information secure and make sure we access the correct reservation, we’ll need to review the booking details with you directly.
Please visit Expedia.co.uk/service and provide your itinerary number. Our team will check the cancellation and refund history and advise you on the next steps.
Kind regards,
Expedia Customer Support Team
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