Explore-Share Reviews 752

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional guidance, extensive knowledge, and friendly demeanor, which significantly enhanced their trips. Many highlight the personalized approach and the guides' ability to make experiences safe, enjoyable, and memorable, often going above and beyond expectations. The locations and holidays offered are frequently described as amazing, with stunning scenery and well-planned itineraries that cater to various skill levels. However, some customers reported dissatisfaction with the service, citing issues with communication regarding trip details and changes, leading to confusion and frustration. A few also mentioned encountering unprofessional guides or unexpected additional costs for "inclusive" accommodations and meals, which negatively impacted their overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their professionalism, knowledge, and... See more

Location

Clients share positive opinions on location, frequently highlighting the stunning scenery and beautiful crags... See more

Holidays

Customers had positive experiences with holidays. Many reviewers described their trips as "epic," "amazing,"... See more

Service

People report positive experiences with service. Many customers praise the professionalism and attentiveness... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experiences as great,... See more

Based on these reviews

Rated 5 out of 5 stars

Trip was amazing! We walked 43 kms and climbed approx 18,500 feet ascent and descent within 36 hours with perfect weather (Sea level to Teide Summit and down half way). Amazing scenery - other worldly... See more

Rated 5 out of 5 stars

Mikio was our guide and was absolutely amazing! He was extremely communicative before the trip and assisted us with ascending Mt. Fuji with all the necessary gear. Throughout the trip, he provided us... See more

Rated 5 out of 5 stars

Mt Triglav, Slovenia: What an amazing trip; loved every minute of it. Rok was an excellent guide in all senses: pace, group care, knowledge, background information ... Everything was made easy/simple,... See more

Rated 5 out of 5 stars

Toru san took us on the most memorable trek up Fuji san. My husband wanted to climb Fuji on his 40th birthday and Toru made it extra special, he even made a cake for him when we reached the summit! Mo... See more


Company details

  1. Tour Operator

Written by the company

Explore-Share is your dedicated platform for crafting unforgettable adventures that fulfill your wildest dreams. Born out of the founders' quest to make finding certified mountain guides easier for their own global adventures, this dynamic Belgian startup connects adventure-seeking travelers with certified local guides worldwide. With over 12,000 guided tours listed and a community of more than 2,000 guides and agencies spanning 100+ countries, Explore-Share simplifies adventure planning. From classic experiences like climbing Mt Blanc to unique adventures like ski touring from a former Soviet base in Kyrgyzstan, Explore-Share is your global gateway to unparalleled outdoor experiences, empowering both adventurers and guides to share incredible moments together. Adventure is the key that unlocks the door to unforgettable moments, and with Explore-Share, that door is always open. Let's journey together and create memories that will last a lifetime.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

752 reviews

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Replied to 88% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent mount olympus

Excellent. personal and flexible trip. The guide allowed me to climb mount olympus safely at age 60... on my bucket list

September 6, 2024
Unprompted review
Explore-Share logo

Reply from Explore-Share

Thanks so much for sharing, Paul! We're thrilled to hear that Dimitris helped make your bucket list adventure a reality. Climbing Mount Olympus at 60 is no small feat, congratulations on reaching the summit safely! We hope to be part of more adventures like this in the future.

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Rated 1 out of 5 stars

Kalymnos Rock Climbing Camp - ABC Rock Climbing Instructors from Romania blocking all the crag.

Doru and Valentina put top ropes on the all 7 routes (for the whole day) on the Pescatore crag on Telendos Island Greece. They acted like they owned the crag, not letting anyone else climb. They were very aggressive when other climbers wanted to climb any of the routes there. They did not care about anyone, only about the money they charged for the climbing there. This was part of the Kalymnos Rock Climbing Camp: Beginner and Intermediate, which is advertised on the Explore-share website:
www. explore-share.com /mountain-guide/abc-climbing/
This is standard practice on Kalymnos Climbing Camp, not an incident. I spoke to other climbers and they have the same issue with the crags being blocked.

October 9, 2024
Unprompted review
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Reply from Explore-Share

Hi Ewa, thank you for the additional details. We’re sorry to hear that your experience was impacted by other climbers at the crag, and we can understand how that would be frustrating.

To clarify, it sounds like you may have encountered ABC Climbing instructors during your independent climb, rather than through a booking with us on Explore-Share. We list various guides and tours on our platform, but this particular experience wasn’t booked through us.

We always appreciate feedback as it helps us maintain high standards, and we encourage you to reach out directly to ABC Climbing with your concerns. We hope your next climbing adventure is much more enjoyable!
Best regards, The Explore-Share Team

Rated 5 out of 5 stars

10/10 experience climbing in Suirana

Went climbing with Giordano in the Suirana area, on 29-sept-2024.

10/10 experience with a lot of room for your own preferences! Safe, fun and amazing trip!

Booking the trip was great, I got a ton of good advice what area would be best for my experience and level.

I was linked to Giordano, a enthusiastic and seasoned climber that knows how to get the best from you and makes sure you learn along the way.

The routes he picked were fun and great for my level, he gave me options I could chose from.

I wanted to see the really hard routes, and we made a short detour to check them out and he gave a lot of background info of the area, the rock, and the climbers who are important to the local climbing scene.

September 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Marco helped us get accustomed with the gear, belaying and all that and we felt safe all the way. This was our first multi pitch experience and is sure was the highlight of our trip! Hope to come again

August 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Explore-Share were excellent

Explore-Share were excellent, connecting me with an excellent local climbing guide. Robert (the guide) was really great checking in before the trip to make sure we picked a route that matched what I was looking for. And we had a fantastic day out on the climb!

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding guided climbing in Montserrat

Toti was a phenomenal guide. He is extremely experienced and knowledgeable, taught us so much, and was a pleasure to climb with. Our multi pitch summit of Montserrat will be a treasured memory for my son and I for our whole lives!

August 3, 2024
Unprompted review
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Rated 1 out of 5 stars

Avoid This Company – Unfair Policies and Poor Customer Service

I booked a tour with this company but encountered serious issues that should make anyone think twice before doing business with them. Despite booking a week in advance, I was told I couldn’t cancel because their policy requires a 21-day notice, which is impossible in my case. I paid over $900, and due to a medical emergency (which I provided proof for, including MRI and brain x-rays), I couldn’t attend. They refused to offer any refund or compensation, despite my serious condition and the fact that I didn’t use any of the services—no transport, no lodging, no food.

They claim they spent money on logistics, but I didn’t use any of it, so I should have been entitled to at least a partial refund. Instead, they kept everything, showing zero flexibility or concern for their customers. Other companies offer better pricing and actual customer care, including medical emergency policies. Don’t waste your money here—find a more reputable and customer-friendly tour provider.

August 20, 2024
Unprompted review
Explore-Share logo

Reply from Explore-Share

Dear Kai,

We understand how difficult this situation must have been for you. We deeply empathize with the medical challenges you faced.

We’d like to clarify a few points regarding our cancellation policy and the logistics involved in your trip. As you know, the agency in Mexico reserved the dates exclusively for you, and significant planning and expenses were involved in organizing the adventure. Our cancellation policy, which was shared and agreed upon at the time of booking, requires cancellations to be made at least 21 days in advance to allow the local agency to minimize costs and potential losses.

While we do our best to be as flexible as possible, once we are within this period, we’re unable to provide refunds, as many of the expenses, such as guide availability and other logistics, are already committed on the local agency's side.

We always recommend travel insurance as an extra safeguard for unforeseen circumstances, including medical emergencies, to help protect travelers in these types of situations. We wish we could have offered more assistance and flexibility in this instance, but we are bound by these policies to ensure fairness to both the travellers and the guides & agencies we work with.

Once again, we sincerely apologize for the inconvenience and understand your frustration. We appreciate your feedback and will take it into account as we continue to refine our policies. We wish you a swift recovery and all the best in the future.

Warm regards,
The Explore-Share Team

Rated 5 out of 5 stars

Klettersteig Donnerkogel

My group was fortunate enough to get to work with Klaus Gruber for our klettersteig adventure. It was a truly unreal experience. The guy is the best in the business and our climb was lights out. He was prepared, helpful, knowledgeable, and overall just fun to spend the day with. Thankful that we got to experience climbing in Austria and even more thankful we got partnered with Klaus. Great guy.

September 6, 2024
Unprompted review
Rated 5 out of 5 stars

Found reliable guide here

I found Percy the mountaineering guide from explore-share for my Peru climbing trip. Percy is one of the most experienced guide in the area and he planned the trip very well, so I got my acclimatization well and mentally and physically prepared for the climb, and eventually achieved all my climbing goals and summited all peaks. Will recommend Percy to everyone.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience all round!

My partner and I had Gareth as our guide and he was brilliant. His knowledge and history of the mountains made for good conversations and his endurance and patience was greatly appreciated on our climb. We didn't know what to expect but Gareth guided us on the path we were taking going up and the other path we would take descending down. I found it challenging at times but Gareth was always patient and truthfully reassuring on the types of steepness we faced and was able to put time/kilometres on it too, which encouraged me to push myself. He was very welcoming to small breaks and also kindly captured pictures and videos of me and my partner as we climbed, which is nice to look back on. Overall, I highly recommend this service. As first time climbers, the Rhyd Ddu path was challenging but so worth it as it was a beautiful, quieter path to climb. I specifically booked this service as a birthday surprise for my partner and loved the fact we were not part of a group and were able to enjoy the experience together. Keep up the great work and I'll be sure to pass on these details to anyone interested in climbing.
Regards,
E

July 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Juan Carlos was an exceptional guide…

Juan Carlos was an exceptional guide and quite a great help at different points throughout the trip. When my primary guide couldn’t make it, Juan Carlos stepped up. He helped me get a more-fitting set of crampons for the trip, he helped along the route, and he accommodated when I asked to break, move faster, or divert. Many guides I’ve had in the past did what they wanted. He respected my experience and my asks. This was a great trip, we pushed through the questionable weather, and made it to the summit.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

Pont-à-Lesse via ferrata guided visit

Pont-à-Lesse via ferrata is gorgeous, and Willy is the best guide one can wish for: very knowledgeable and calm. This was my very first ferrata, and Willy helped me feel and be safe. Many thanks!

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Mt Fuji guided hike

Chikka made this trip for us.Her knowledge of Mt Fuji and her constant interpretation of weather forecasts ensured we made it to the top of this beautiful mountain.My Dad and I have achieved something beautiful together all thanks to Chikka.Its not only mountains with Chikka,she answered any Qs we had on Japanese society,folklore or any other topic.We went up Fuji as Father,Son and Guide,we came down as 3 friends.Forever grateful Chikka

July 8, 2024
Unprompted review
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Rated 5 out of 5 stars

SW&C North Ridge of Tryfan guided scramble

We booked with SW&C for the North Ridge on Tryfan, with the goal being to let my 12 year-old daughter climb a mountain in the UK that you can’t walk to the top of. I’m so glad we did. We had the best day out despite the classic Welsh weather, and our guide made the whole thing totally stress-free, including navigating with visibility down to 10 feet or so at some points, taking loads of photos of us, showing the easiest moves for the “crux” and having a generally encyclopaedic knowledge of the mountain and related areas in general. I can’t recommend SW&C highly enough!

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Huayna Potosi, Bolivia

Jaime was a great professional, I really appreciate his help and patience, which made me reach summit of Huayna Potosi and return safely. Before my arrival, he viewed my itinerary of red-eye arrival on the 1st day morning, and proposed to switch first day plan to have better rest. On the summit day, he didn't forced me to walk faster, I could walk in my own pace and able to take pause almost each 10 minutes. We were the last team arrived summit, however, we could have whole view from summit only for ourselves. In return, he pushed me to walk bit faster, to avoid eventual risk of melting snow (ice). Also, thank you for explore-share team made me meet Jaime and have great experience.

June 1, 2024
Rated 5 out of 5 stars

Rock Climbing and Via Ferrata in…

Rock Climbing and Via Ferrata in Dolomites.
We never imagined our guide could have such a great impact in our experience. Giovanny guided us with the most contagious and positive energy. He made our trip an unforgettable and incredible experience. What we wanted to do was always the priority, and he helped us plan the best trip accordingly. He was an expert in the mountains, their history, and mountaineering. We always felt safe and in great hands. Giovanny was the best guide we could have asked for.

July 8, 2024
Unprompted review

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