Explorer Travel Insurance Reviews 

441
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive prices, exceptional coverage, and the incredibly helpful staff who make purchasing travel policies straightforward and stress-free. Travelers also value the regular updates, useful safety advice, and personal touch that make them feel thoroughly supported throughout their holidays. However, some people mentioned that they have not yet had the opportunity to test the claims handling process themselves. Consumers pointed out that while they thoroughly enjoy the affordable rates and smooth setup, their direct experiences remain limited to purchasing policies rather than filing actual claims.

What people talk about most

Price

Consumers find price to be positive, regularly mentioning competitive and fair rates for their travel... See more

Service

Customers consistently note positive experiences with service, highlighting that everything is sorted quickly... See more

Claim

Users describe ambiguous interactions with claim processes, reflecting a split in experiences. Many consumers... See more

Staff

People report positive experiences with staff, highlighting friendly and competent service. Reviewers... See more

Holidays

Clients share positive opinions on holidays and express satisfaction with the travel insurance policies they... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price and great service. Insurance was quick and easy to take out. We had reason to make our first ever insurance claim and were amazed at the speed and efficiency of the settlement. Will defin... See more

Rated 5 out of 5 stars

Ian was so helpful on the phone discussing Policy options for travel to Australia and was interested in finding best Policy for a pensioner on fixed income. He also has good sense of humour, but appr... See more

Rated 5 out of 5 stars

It was my mother that put me onto Explorer Travel Insurance and I will 100% be using them again. It was dead simple to fill out the details online and I have been very impressed with Ian's communic... See more

Rated 5 out of 5 stars

Quick and easy system to calculate cover for additional medical needs and quick offer for annual costs. Regular contact through email re travel topics that help to keep you up to date on change... See more


Company details

  1. Travel Insurance Company

Written by the company

Explorer Travel Insurance has been trading since 2011 and specialises in great value Single Trip , Annual Multi Trip, Winter Sports , Cruise and Backpacker travel insurance. Buy direct and choose from up to 5 levels of cover with the added peace of mind that all policies are underwritten by Allianz (the world's largest insurer) and include gadget and cruise cover as standard. We are based in Westcliff on Sea, Essex and are very proud of the excellent levels of service we provide to our customers both online and by our friendly and professional sales advisors. We don't have a maximum age limit for single trip policies and can offer cover for customers with, or without, pre-existing medical conditions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

441 reviews

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No recent history of asking for reviews

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4.7

All reviews

(441)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

great company to deal with

I found explorer travel insurance on the internet, and have nothing but praise for this company, very informative with the emails they send to me, I had to phone them recently and I found the customer service colleague was very helpful and really helpful,
Great Customer Service, Great Company, one of the best

October 17, 2025
Unprompted review
Rated 4 out of 5 stars

Easy and supportive

Easy to talk to and supportive. Had to pay an additional fare for my heart condition which was slightly lower as with my previous insurer.
All in all it was an easy experience to get my new travel insurance

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very competitive on price

Ian is in regular contact with his customers and provides a far more personal service than the large insurance companies.
Prices are also very competitive.
I shall be using Explorer Travel Insurance for all my future trips

October 4, 2025
Unprompted review
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Rated 4 out of 5 stars

Competitive prices

Competitive prices especially as we are older with health issues. Good communications with regular update emails.
Fast response to email questions.
We prefer this smaller company and will renew if their prices stay competitive

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

I've used Explorer for 5 years now and…

I've used Explorer for 5 years now and usually buy annual insurance for myself and my husband for European travel. They are very competetive for cover for pre-existing conditions. I recently contacted them with a query regarding a knee op I'm waiting for and they provided me with clear information about how that affected my insurance. Give them a try.

June 30, 2025
Unprompted review
Rated 4 out of 5 stars

Travelling abroad

Always, always take out travel insurance when travelling abroad. I use a reputable company that if needed they can take control of a situation when you are in need and possibly hospitalised. Don’t take chances.

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Easy to take out insurance, claim settled no quibbles

Easy to take out insurance, good price, but best of all they settled a claim in full with no quibbles. My wife hurt her wrist while abroad near the start of a month-long trip to SA. A physio visit and quick x-ray showed a fracture that might set badly if not operated on very soon. Within 4 days we got claim approval and the surgeon was able to fit a volar plate and supportive dressing so we could continue to enjoy our trip without pain or worry. The wrist healed perfectly. On our next trip I booked with Explorer again.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Australia

Used this insurance company twice now, both times went for the gold scheme. Because I travel to Australia every 2 years I looking for full cover in every aspect. Very happy with explorer cover and will continue to use them for my next trip.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Recommend Explorer for your travel insurance needs.

Thankfully I have not had to make a claim, although I am confident if I had to everything would be sorted.
I get regular correspondence from Ian with useful tips, ideas and news of any potential change to legislation, procedures etc. They are also competitively priced and will discuss any issues you may have in a friendly professional manner.

October 17, 2025
Unprompted review
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Rated 5 out of 5 stars

From start to finish the whole buying…

From start to finish the whole buying insurance is so quick and easy a quote tailor made for your needs received in minutes and payment is so easy and the advice from Ian about all different aspects of travel is invaluable and given free of charge excellent firm british based we need to support firms like Ians Explorer Travel insurance I look nowhere else at all anymore.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

I have been using Explorer Travel for my insurance for a number of years now, I think I have had the majority of the policies, cruise, European and worldwide, single trip, couples and annual insurance policies. I have medical issues and although I have completed the application on line I have spoken with a member of the team just to ensure I have completed it correctly. The team are always cheerful and helpful. I have never had any issues and the documents ready for download. Would highly recommend for your travel insurance.

September 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Will use again

I used Explorer Travel insurance for the first time this year. It was a positive experience. The quote came through quickly after my query. The price was good for the cover that I needed. I will use this company again

June 27, 2025
Unprompted review

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