Express Solicitors Reviews 

9,601
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,017 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff for being polite, attentive, and making individuals feel completely comfortable and thoroughly reassured throughout their entire legal journey. Consumers consistently mention that communication remains prompt and transparent, delivering reliable professional support while managing personal injury claims efficiently from start to finish. However, some customers also noted frustrating issues regarding frequent staff changes, organizational disorganization, and delayed follow-up communication from assigned solicitors over time. A few reviewers experienced unhelpful responses, felt dismissed during initial consultations, or saw their active cases dropped unexpectedly without receiving adequate explanations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that team members are consistently polite,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful, polite, and... See more

Service

Customers had positive experiences with service, highlighting a smooth, professional, and thorough process... See more

Claim

Users describe positive interactions with claim processes, highlighting efficient service and helpful staff.... See more

Response time

Clients share positive opinions on response_time, frequently highlighting fast and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied

Rated 5 out of 5 stars

I used Express Solicitors to make a compensation claim against a UK hotel for bed bugs in our room. They have been excellent throughout the whole process. Communication has been superb with the same... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,601)

1,920 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish. Cannot praise Express Solicitors enough for what they done for me. Good customer service, always kept you up to date with emails, phone calls.
Demi Foy was my Solicitor, such a great Solicitor, always kept me in the loop. Thank you Demi for everything you done.

July 23, 2025
Unprompted review
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Reply from Express Solicitors

We are so pleased to hear that you received such excellent service from start to finish. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The way they listened and put a…

The way they listened and put a compassionate words of reassurance .

July 23, 2026
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Reply from Express Solicitors

We are so pleased to hear that you felt listened to and that our team provided compassionate words of reassurance. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The initial contact process was…

The initial contact process was straightforward. Both the people I talked to were kind and understanding. I was anxious about having to talk about my injury but it was painless.

July 23, 2026
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Reply from Express Solicitors

We are so pleased to hear that your initial contact with us was straightforward and that our team was kind and understanding. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

New experience for I did find the staff…

New experience for me, I did find the staff I have spoken to Very helpful and very polite. Thank you

July 23, 2026
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Reply from Express Solicitors

We're so glad you had a positive experience and found our staff helpful and polite. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly

July 23, 2026
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Reply from Express Solicitors

We are so pleased to hear that you found our team to be both professional and friendly. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very helpful and great customer service

Very helpful and great customer service

July 23, 2026
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Reply from Express Solicitors

We are delighted to hear that you found our customer service helpful. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 1 out of 5 stars

Express treatment no care all about the money

After spend a large amount of time on the phone and filling in numerous forms/report and document. I was sent a very basic letter telling me my case was closed. I had fractured my back at work due to a delivery company dropping a 700kg pallet of goods onto me. As this companies have a head office in Denmark they dropped the cases even though they have UK offices as they are the largest logistic company in the world. It would seem they did not want to take on the large company and probably thought there was not enough money in it for them. The name Express sums up the way they treat people, with no concern for people with life changing injuries. Avoid the slick phone people at the start also they were looking at over 50% of your money going to them if they win.

July 23, 2026
Unprompted review
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Reply from Express Solicitors

Thank you for your review. We are also in receipt of your complaint which is being reviewed and a response will be provided within the given timeframe.

Kind regards

Collette McCann
Client Care Partner

Rated 5 out of 5 stars

Quick and easy lovely to talk to

Quick and easy lovely to talk to

July 23, 2026
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Reply from Express Solicitors

We're so glad to hear that you had a quick and easy experience and enjoyed speaking with us. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

My experience is good

October 3, 2025
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Reply from Express Solicitors

We're so glad to hear you had a good experience with us. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Good dudes and dudettes

Friendly people with good attitudes and welcoming tone of voice, always seem like they have your back.

July 21, 2026
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Reply from Express Solicitors

We're happy to hear that you found our team friendly and welcoming, always making you feel supported. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very helpful and explained everything…

Very helpful and explained everything all very well

July 20, 2026
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Reply from Express Solicitors

We're delighted to hear that our team was helpful and that everything was explained so well for you. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very prompt contact

Very prompt contact, provided detailed clear information, very supportive in the matter

July 20, 2026
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Reply from Express Solicitors

We're delighted to hear that you received prompt contact and found the information provided to be detailed, clear, and supportive. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The member of staff explained…

The member of staff explained everything very nice to me.

July 21, 2026
Unprompted review
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Reply from Express Solicitors

We're delighted to hear that our staff member provided you with such clear and helpful explanations. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Every one I spoke to was very welcoming…

Every one I spoke to was very welcoming and caring and reassuring

July 22, 2026
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Reply from Express Solicitors

We're so pleased to hear that you found everyone you spoke with to be welcoming, caring, and reassuring. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Welcoming

Very welcoming and understanding on the phone

July 20, 2026
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Reply from Express Solicitors

We're delighted to hear that our team was welcoming and understanding during your phone call. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

Very quick response outlined everything

Very quick response outlined everything

July 22, 2026
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Reply from Express Solicitors

We are so glad to hear that you found our response quick and that everything was clearly outlined for you. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very professional understood my…

Very professional understood my situation full support given threw out explained every think clearly

July 22, 2026
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Reply from Express Solicitors

We're happy to hear that you found our team professional and supportive, and that we clearly explained your situation. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Initial explanation of making a claim for personal injury

I spoke to Kyle Frost after my initial enquiry into the possibility of making a claim.
He listened attentively, asked relevant questions and explained everything clearly. He made me feel confident in my claim and was supportive.
He made this initial process stress free and after our conversation I am more confident of a successful outcome.

July 22, 2026
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Reply from Express Solicitors

We're so pleased to hear about your positive experience during the initial inquiry process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very pleasant

Very pleasant

July 22, 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very helpful

Very helpful

July 22, 2026
Express Solicitors logo

Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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