Let's start with the good stuff door arrived on date given. Bad sturr drip bar was scratched and so was door. Letter box not fitted correctly. To be fair customer service guy did sort out however it... See more
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Being a bit ‘old school’, I always worry about buying things like this online so I called the contact number and all three ladies I dealt with were extremely helpful and reassuring. I purchased a door... See more
I ordered bifold doors, a skylight and a panorama window from external doors online as it was the only company I called which agreed to do both snd to deliver if needed within 3 weeks. All the lad... See more
Excellent service after changing the size a couple o times due to having to get a different joiner , changing was no trouble , new quote recieved within the hour via email . Was easy to order and cust... See more
Company details
Written by the company
Based in Huddersfield, West Yorkshire, External Doors Online are one of the UKs leading and most trusted nationwide supply only window and door companies. With over 20 years in the building industry our customer service experts have a wealth of product knowledge to assist our customers with any questions they have and to give the best advice possible, when it comes to choosing your new windows and doors. Working in partnership with the most well respected and leading manufacturing facilities around the UK, External Doors Online are able to offer a comprehensive range of the highest quality windows and doors, tested to the highest standards. As one of the UKs leading window and door suppliers, External Doors Online’s aim is to offer the highest quality windows and doors, a large product range, market leading prices, quick lead times and unrivalled customer service. We aim to make the entire process as easy and hassle free as possible, from using our online window and door designers to receiving your delivery. We take our customer service very seriously and have a well trained and dedicated after sales team to assist our customers after the product has been delivered. We are proud to offer a huge range that includes the following; GRP Composite Doors, Solid Timber Core Composite Doors, Composite Stable Doors, Composite French Doors, Smooth Composite Doors, Aluminium Entrance Doors, PVC & Aluminium Casement Windows, PVC & Aluminium Tilt & Turn Windows, PVC Sliding Sash Windows, PVC & Aluminium Flush Sash Windows, PVC & Aluminium French & Sliding Doors, Aluminium Bifold Doors, Skypod Roof Lanterns, Atlas Roof Lanterns, Atlas Flat Rooflights, Sheerline Roof Lanterns & much more.
Contact info
Nortonthorpe Mills, Block 1, Office 2, Cuttlehurst, Scissett, HD8 9LA, Huddersfield, United Kingdom
- 01484 613104
- sales@externaldoorsonline.co.uk
- www.externaldoorsonline.co.uk
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Replied to 33% of negative reviews
Typically replies within 1 week
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Definitely recommend
Over the moon with the door.
TBH I was a little concerned as the price was quite a-lot cheaper than other competitors but there definitely is no reason to worry.
Excellent quality.
The Customer Service was also brilliant, I had a few questions & they were all answered professionally.
Delivery date was given within a day from placing the order & it was delivered with no hiccups.
Thank you for the great product/service. Would definitely recommend!
Thank you for all your help
Thank you for all your help, especially Imogen, who was really great in responding to my questions and needs in ordering our door and providing customer care post-installation. Highly recommend!
Front door We ordered our front door on line chose…
We ordered our front door on line chose the colour and style we wanted the price was amazing and the company kept us informed about delivery and the door was delivered on the date stated
TWRRIBLE CUSTOMER SERVICE
If I could give no stars I would but not an option. Ordered a door, the company delivered wrong sizes, refuse to take responsibility. Your money would be better spent elsewhere. TERRIBLE CUSTOMER SERVICE FROM DANIEL and according to Companies House he is the director!

Reply from External Doors Online
Brilliant, just brilliant!
Brilliant, just brilliant! External
Doors Online were able to supply
me with my bespoke French doors quicker and cheaper than the actual manufacturer that is based 7 miles from me so how they do that is anyone’s guess! Doors (Eurocell) are very high quality, were delivered on time and were easy to
fit (and the builders were so impressed they confirmed they will use you again for sure) What a great service and experience from start to finish, thank you 🙏
could not fault this company excellent…
could not fault this company excellent service made to measure doors and windows at a very competitive price delivery was excellent communication excellent just fitted my french doors and little windows and the quality is excellent big thank you to the team that made them cannot fault and will use again definitely
Awful product- AVOID!!
Door came on the estimated time frame and exactly what we had chosen.
It was installed by a professional which he stated he had no issues fitting the door. HOWEVER, after a couple of weeks we started to notice the locking system was becoming a problem, when turning the key it wouldn’t slot into the hole in the door frame it would just get jammed which meant we could not lock the door unless we gave force or lent on the door from the inside, the inside frame around the window also kept falling off an coming away from the door.
We emailed about this and got a speedy response back and they sent out what we thought was needed for the door. We did what was asked and the door never changed, still had a locking issue to the point where we had bent 2 KEYS from trying to lock the door. We then got someone round to look at it again to see if the door was level and if there was any noticeable issues. We now can’t fully lock the door and one of us has to stay in the house otherwise the house would be open and haven’t been able to leave for work/house. We have emailed back and forth for weeks with a response that has got nowhere yet we got the blame well the ‘fitter’ has and they’ve said they was just the ‘supplier’ not the ‘manufacturer’ but it’s still ok for us to pay nearly £1000 on a door which is not fully functioning.
We are now waiting on more parts what we have to attempt to try an do ourselves to see if we can get the door working the way it should.
Appalling. PLEASE AVOID!!!!!

Reply from External Doors Online
Impressive service
The whole process from ordering my Kingston Solid door to receiving & fitting it was very straight forward. This appears to be a slick business, making them a pleasure to use.
Faultless
I ordered a new front and back composite door in the silver grey,
Everything about this company was excellent, so easy to order on the online portal , I had to phone up because I typed the wrong size into the portal ( my fault ) the customer service was first class , dealt with the problem easily and emailed to say it was rectified (which it was ) got a delivery date and my doors were delivered on that date . The delivery drivers phoned an hour before , perfect ! The packaging was superb and the doors were completely un marked , faultless would easily recommend this company 👌
Great service from start to finish
Great service from start to finish. Easy ordering process for our sash window; prompt delivery, and high quality product. Great customer service from Imogen, too. Would definitely recommend them.
Great service and communication
Great service and communication. Made and delivered within three weeks.
Great working relationship…
We have a great working relationship with Dan and the wider team at External Doors. The team are knowledgeable, provide excellent service and the products are of high quality at bargain prices. Would recommend.
Excellent quality door and great…
Excellent quality door and great customer service highly recommend
Great service and quality
Great service and my new front door is exactly what I wanted and looks fantastic in situ. Special thanks to Naomi who provided exceptional and highly efficient customer service - thanks again Naomi!
Fantastic sash windows at a very…
Fantastic sash windows at a very competitive price, very happy with the great service, prompt delivery and needless to say end product, will use again and recommend.
Nothing went wrong
Nothing went wrong. Sales staff were excellent. Composite door and UPVC door. Half the price of my local supplier and a fifth of the lead time. Exactly what I ordered delivered on time.
Amazing door .
Excellent service after changing the size a couple o times due to having to get a different joiner , changing was no trouble , new quote recieved within the hour via email . Was easy to order and customer service was amazing , door delivered on day that was advised . ( hopefully don't need a new door soon ) but if i did i would def use again .
Fantastic customer service
So , I can't say enough about this business, I ordered 4 windows and a set of French doors , sometimes it's hit or mis with online businesses, but this company are fantastic, when the doors turned up they were loaded professionally, none of the windows or the doors were marked or damaged , the young lady who delivered the items was really careful with my purchase, also the windows came with all the packers , the items are made really well and to a high standard, I will be recommending this business to friend's and family, and a online Facebook page that shows people who build garden rooms right across the UK,
Everything was amazing
Everything was amazing . All parts and door was exactly what I needed.
Well done!👏👏👏
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