Extra Windows 

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Company details

  1. Double Glazing Installer

Information provided by various external sources

WELCOME TO THE FAMILY Extra Windows have been running for 17 years now and our family run business still has these family values at its core. We also have the highest quality range of windows, doors, conservatories and replacement roof solutions on the market. All supplied and installed with our unbeatable 15-year guarantee. So, if you are looking for Double Glazing in Kent or Essex, get in touch with the family business that cares today for a free quotation. We only use the highest quality uPVC & aluminium products and we are proud to announce we are a Kent County Council Trading Standards approved company which gives all our customer’s great peace of mind knowing they are dealing with an ethical family business that has passed the rigorous Trading Standards approval. Not only do Extra Windows customers have real guarantees, protected by the GGFi, but we also have an amazing amount of positive reviews from our years of business in and around Kent, Essex and London. We are also FENSA registered, proud members of the Glass & Glazing Federation and are registered with the Kent County Council. This all goes together to give you complete peace of mind when ordering from Extra. We want you to sit back and relax and enjoy your new home improvement without concern. We are the South East's Premier company offering: · uPVC, Timber and Aluminium windows · Doors · Conservatories · Orangeries · Replacement Roofs · Warm Roof · Residence Collection Windows · Porches · Fascia’s, Soffits & Guttering Extra Windows are also certificated by the BFRC (British Federation Ratings Council). We cover most of the South East including Kent, Essex, Surrey & Sussex. Ten reasons to use Extra Windows Local friendly family run business Free no obligation quotations Unbeatable 15-year insurance backed guarantee by GGFI 0% flexible finance options available High security guarantees A+ rate energy efficiency We offer choice No pushy sales tactics Checkatrade, FENSA, GGF, GGFI and Kent Trading Standards affiliated All JHAI building regulations, full Planning and cad drawing provided Opening Hours Monday: 9am - 7pm Tuesday: 9am - 7pm Wednesday: 9am - 7pm Thursday: 9am - 7pm Friday: 9am - 7pm Saturday: 9:30am - 1pm Sunday: Closed Get in touch today for a free quotation or visit the showroom at: Extra Windows Unit 7 & 8 Riverside Sir Thomas Longley Rd Rochester ME2 4DP


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had a conservatory built by extra…

I had a conservatory built by extra windows that cost me £25,000, from day one I’ve had nothing but problems including blown window units , water leaks , damp patches , unable to open doors ! The builders also used my garden to urinate , ongoing problems even after they have gone into administration trying to get the work rectified through the ombudsman, nick Hewitson is full of crap and talks rubbish , I hope you read this nick as you know where I am if you would like to discuss your cowboy firm. If I could give zero stars I would , I have photos of poor workmanship and this conservatory is NOT fit for purpose!!

June 22, 2020
Unprompted review
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Rated 1 out of 5 stars

Continues to disappoint and now seems to have vanished

Continues to disappoint and now seems to have vanished. Ongoing issues from our original build nearly two years ago. I've had an ombudsman ruling confirming that the product (Conservatory) is not fit for purpose. This experience has really taken it's toll on myself and my young family. Have been trying to contact them for the last three weeks since the ruling but absolutely nothing. Phone lines are not being answered, emails unanswered. Wierdly though all the negative reviews on trust pilot are being challenged of late. I'm sure this will be challenged so do your homework first before engaging with this company. They use subcontactors to fulfil their work and it seems like they can vary, we are paying the ultimtate price for the one we got. Check the gazzette (official public record) - insolvency section although companies house still has them as trading - Who knows? Check which affiliations / endorsements on their website to see if still valid. I was engaged with 'which' who have suggested that this relationship is no longer so check. All I want to do is move on with my life and resolve the issues we have but the agony continues....

May 4, 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT TOUCH THIS COMPANY WILL TAKE…

DO NOT TOUCH THIS COMPANY WILL TAKE DEPOSIT AND NOT FULFIL CONTRACT. EVEN BEFORE LOCKDOWN CUSTOMER SERVICE AND COMMUNUCATION DISGUSTING

April 29, 2020
Unprompted review
Extra Windows logo

Reply from Extra Windows

Dear Consumer,
Trading standards allows a reasonable 14 day cancellation policy. We abide strictly to this policy. My understanding is that you have cancelled your order some 6 weeks after the company had undertaken an onsite technical survey ready for bespoke manufacture. I am afraid this is not deemed reasonable and therefore any deposit you have paid covers for work already undertaken. This is standard practice throughout the industry. We note you have written 2 other negative reviews on the Trust Pilot site as well as on other review sites and wish to bring this to potential purchasers notice. We are sorry if you feel the action er have taken is unreasonable and we are happy to discuss this if you so wish. We will do our best to help resolve any issue for you.
Customer Care.

Rated 5 out of 5 stars

Stellar service and aftercare.

My experience from the salesperson at Extra Windows has been formidable and deserves a mention! I don’t usually write reviews on these things.

Chris Wenborn was well presented, polite, calm and informative about the products I asked to be quoted on.

All in all, from start to finish (last month - lucky before the virus landed) it took 9 weeks. Chris followed the process all the way through and checked in with us, liaising every week.

Before the appointment I let him know I was cancelling last minute for that days appointment and it wasn’t a bother rescheduling for the following day! So efficient.

After the appointment had taken place, the same evening I was sent a thorough quotation with pictures/images.

On paying my deposit at the appointment, it was explained to me my rights to cancel but I was so happy with the sheer attention and knowledge from Chris W he made me feel comfortable about the service I was buying.

I paid on card for my deposit and I have paid cash in the bank on the remainder.

My works are now complete and everything I could have hoped for.

I had front and back windows replaced (15 years condensation later!) and a wonderful hipped conservatory in situ.

There’s so much more heat in the house now and the conservatory brings in lovey light on these beautiful summer evenings.

I can’t thank you enough ChrIs.
All the best then.

April 27, 2020
Unprompted review
Rated 1 out of 5 stars

Avoid! Avoid! Avoid!

They need to CRB check their builders!!, check references before taking on builders!!, check builders work quality before assigning them to customers houses!!. Quality of builders is just shocking!! all are sub contractors and do not work for extra which makes things very complex when it comes to trying to sort thngs out. Trying to communicate with the office to get the work completed is very awkward have to constantly chase no one ever responds back on time, had to visit the office on 3 occasions in person to get things moving. Work still hasn't finished and I am still waiting for work to be completed!, the became uncontactable after payment was made and work incomplete, random builders allocated to job to complete and communication with the office was so difficult!. Poor experience from start till date - work still not completed, had to ask builder to leave site due to unprofessionalism and rudeness!!. All my tools and even lawnmower have gone missing from my shed that I allowed the builders to use for storage, other staff have been to my site a number of times and done nothing. No one is no longer contactable and do not respond to anything - Big shame after years of saving money for my extension that this is mess that I have been left with, I am still waiting for a date to complete the work!🤬🤬🤬I have all pictures and correspondence with extra which I will be taking legal action against, all I wanted was a simple extension! - cant believe I made such a mistake choosing this company, really upsetting. Avoid!!

April 26, 2020
Unprompted review
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Rated 1 out of 5 stars

STAY AWAY

If I could give them 0 stars I would. This company were awful from start to finish. And I am still awaiting confirmation after nearly 2 years that my conservatory meets building regulations. They also had to dig up my garden twice after install because of their mistakes! Please do not use this company!!

March 5, 2020
Unprompted review
Extra Windows logo

Reply from Extra Windows

Dear Mr Ziepe

We understand that you have written this online review purely due to having a broken pain of glass in your conservatory which was installed nearly 2 years ago. The online review has only been written as we have quite reasonably refused to replace the broken glass free of charge. The glass in question has clearly been smashed due to impact damage and this is not covered by our guarantee. We do not know of any company in the UK that would guarantee glass from breaking following an impact and we will not be bullied into undertaking this work FOC. I would strongly suggest that you put in a claim via your home insurance policy should you not want to pay for the replacement unit. We will be requesting this review be removed due to its unreasonable content. I am sorry you are unhappy with this decision.

If you have any other issues that are covered by the comprehensive company guarantee then please do not hesitate to give us a call.

Service Manager

Rated 5 out of 5 stars

Would recommend them

Extra windows replaced our bedroom windows as ours continuously had condensation issues. The new windows look amazing and we were really pleased with their customer service throughout. Would recommend them to friends and family and definitely use them again.

February 27, 2020
Unprompted review
Extra Windows logo

Reply from Extra Windows

That's great to hear, thanks Laura

Rated 4 out of 5 stars

Windows and Patio Door Installation

Went back to Extra for new windows and patio doors after they installed our conservatory 10 years ago. A few issues surrounding lack of communication between surveyor, operations manager and ourselves but this was outweighed by the amazing installation teams that completed the fitting. Particular thanks must go to Dean and Jack.

February 18, 2020
Unprompted review
Extra Windows logo

Reply from Extra Windows

Thank you Sarah, that's great to hear

Rated 5 out of 5 stars

Thank you Luke and extra windows team.

Thank you Luke.

We are very happy with the product and have been happy from initial placement of the order until after service care.

No pushy sales and flexible to fit around us which was great as we were having other works done.

The windows and doors look great and thank you to the office for being available and contacting us and keeping us informed.

November 15, 2019
Unprompted review
Extra Windows logo

Reply from Extra Windows

Hi Anne, Thank you for the review, thats great to hear.

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