Extra Windows 

Continues to disappoint and now seems to have vanished. Ongoing issues from our original build nearly two years ago. I've had an ombudsman ruling confirming that the product (Conservatory) is not fit for purpose. This experience has really taken it's toll on myself and my young family. Have been trying to contact them for the last three weeks since the ruling but absolutely nothing. Phone lines are not being answered, emails unanswered. Wierdly though all the negative reviews on trust pilot are being challenged of late. I'm sure this will be challenged so do your homework first before engaging with this company. They use subcontactors to fulfil their work and it seems like they can vary, we are paying the ultimtate price for the one we got. Check the gazzette (official public record) - insolvency section although companies house still has them as trading - Who knows? Check which affiliations / endorsements on their website to see if still valid. I was engaged with 'which' who have suggested that this relationship is no longer so check. All I want to do is move on with my life and resolve the issues we have but the agony continues....

DO NOT TOUCH THIS COMPANY WILL TAKE DEPOSIT AND NOT FULFIL CONTRACT. EVEN BEFORE LOCKDOWN CUSTOMER SERVICE AND COMMUNUCATION DISGUSTING

My experience from the salesperson at Extra Windows has been formidable and deserves a mention! I don’t usually write reviews on these things.

Chris Wenborn was well presented, polite, calm and informative about the products I asked to be quoted on.

All in all, from start to finish (last month - lucky before the virus landed) it took 9 weeks. Chris followed the process all the way through and checked in with us, liaising every week.

Before the appointment I let him know I was cancelling last minute for that days appointment and it wasn’t a bother rescheduling for the following day! So efficient.

After the appointment had taken place, the same evening I was sent a thorough quotation with pictures/images.

On paying my deposit at the appointment, it was explained to me my rights to cancel but I was so happy with the sheer attention and knowledge from Chris W he made me feel comfortable about the service I was buying.

I paid on card for my deposit and I have paid cash in the bank on the remainder.

My works are now complete and everything I could have hoped for.

I had front and back windows replaced (15 years condensation later!) and a wonderful hipped conservatory in situ.

There’s so much more heat in the house now and the conservatory brings in lovey light on these beautiful summer evenings.

I can’t thank you enough ChrIs.
All the best then.

They need to CRB check their builders!!, check references before taking on builders!!, check builders work quality before assigning them to customers houses!!. Quality of builders is just shocking!! all are sub contractors and do not work for extra which makes things very complex when it comes to trying to sort thngs out. Trying to communicate with the office to get the work completed is very awkward have to constantly chase no one ever responds back on time, had to visit the office on 3 occasions in person to get things moving. Work still hasn't finished and I am still waiting for work to be completed!, the became uncontactable after payment was made and work incomplete, random builders allocated to job to complete and communication with the office was so difficult!. Poor experience from start till date - work still not completed, had to ask builder to leave site due to unprofessionalism and rudeness!!. All my tools and even lawnmower have gone missing from my shed that I allowed the builders to use for storage, other staff have been to my site a number of times and done nothing. No one is no longer contactable and do not respond to anything - Big shame after years of saving money for my extension that this is mess that I have been left with, I am still waiting for a date to complete the work!🤬🤬🤬I have all pictures and correspondence with extra which I will be taking legal action against, all I wanted was a simple extension! - cant believe I made such a mistake choosing this company, really upsetting. Avoid!!

If I could give them 0 stars I would. This company were awful from start to finish. And I am still awaiting confirmation after nearly 2 years that my conservatory meets building regulations. They also had to dig up my garden twice after install because of their mistakes! Please do not use this company!!

Extra windows replaced our bedroom windows as ours continuously had condensation issues. The new windows look amazing and we were really pleased with their customer service throughout. Would recommend them to friends and family and definitely use them again.

Went back to Extra for new windows and patio doors after they installed our conservatory 10 years ago. A few issues surrounding lack of communication between surveyor, operations manager and ourselves but this was outweighed by the amazing installation teams that completed the fitting. Particular thanks must go to Dean and Jack.

Thank you Luke.

We are very happy with the product and have been happy from initial placement of the order until after service care.

No pushy sales and flexible to fit around us which was great as we were having other works done.

The windows and doors look great and thank you to the office for being available and contacting us and keeping us informed.