Eyeonasia Reviews 

Sharing my experience to hopefully save others from being RIPPED OFF!
I preordered 2 nendoroid figures from them in early 2017. When a third from the series was being released I messaged them asking if they were getting him in...heard nothing. Getting suspicious I tried again and again messaging them to get nothing in response. Phone number doesn't work, social medias closed or inactive. Basically was ripped off of £20 and nothing to show for it.
Their website is still active but DO NOT ORDER FROM THEM! THEY WILL RIP YOU OFF

no response at all but took my money, i sent them lots of massages but never got a reply from them i ended up getting payplay to step in and help now a long wait till the money is back in my account, what a waste of time i would say don't use them at all if you can

I have bought a few things from this site in the past with no problems at all.
My last purchase was in January and that was fine, so I decided to buy a couple of Christmas presents from them recently.

I placed the order, got the confirmation email and they happily took my money (nearly £200). I waited a few days but there was no update that the items had been dispatched. I emailed them with no response so got PayPal involved.

They were very helpful and promised to sort it out, though I have to wait nearly 2 weeks for a resolution... but in the meantime, the items I purchased on Eye on Asia had suddenly come back in stock, so I checked my account to find it said payment had failed.

Well it clearly didn't fail as they took my money!!

I don't know what they're up to over there now, but they're clearly just a bunch of scam artists so everyone should avoid.

Fingers crossed PayPal can get my money back in time for me to buy replacement Christmas presents.

DO NOT BUY ANYTHING FROM THIS SELLER!
Pre-ordered a statue a while ago and gave £20 deposit and tried contacting them numerous times with no response. It seems the business is closed however, they are still more than willing to take peoples money off them. BUYERS BEWARE!

this used to be a good website, a couple years ago I'd ordered figures from them with no trouble. but after pre-ordering two figures, they ignored my emails after I'd paid full price for one, then sent it out months later without saying anything. luckily I only paid the deposit on the other figure, but I still never got a refund!

Ordered two in stock items that were on sale, they arrived fast and packaged well.

I bought three figures which were in stock over the weekend and they arrived on Thursday, beautifully packaged and in excellent condition. The figures themselves were excellent value for money and the postage costs were very reasonable. I couldn't be happier.

no respondent at all but took my money for a deposit

AVOID AT ALL COSTS
Not replying to emails, they closed the Facebook page SCAM

Like the other reviews here I also pre-ordered a number of items and paid a deposit for them. I've heard nothing from them since the start of the year. I've contacted them a number of times asking what's going on with my items and if they can't get them for a refund on my deposit. They have ignored all my messages, on twitter it says they have read all my messages but haven't bothered to reply. They used to be a great site but now you'll just lose your deposit. If they are out of business it would be nice if they would post a statement on both their site and Twitter. The way they are ignoring customers is disgusting.

I’m in the same boat as just about everyone else here. Preordered a figure and luckily only paid the deposit, but still, that’s £20 I can kiss goodbye to. Disgraceful that the website is still running and that they haven’t contacted anyone to say what’s happening. Even if they’d sent a message to say they’d had to close and that my deposit was lost at least I’d know where I stand.

Pre-ordered four items from this place, totalling over £440. Deposits were naturally taken without delay and I waited and waited for my items. Release dates came and went, I sent countless messages via their website, facebook and twitter and didn't receive a single reply. I downloaded cancellation forms and sent them via recorded post over three months ago and they must be lying in a post office somewhere because they haven't been signed for. Either they have gone out of business or are merely a bunch of thieving criminal conmen because my money is gone and I've got SFA in return. AVOID, AVOID, AVOID!!!!!!!!!

As others have mentioned, deposit was taken but product never shipped - the company no longer seems to be active so it appears that they have gone out of business even though there's no acknowledgment of this on their website or Twitter account.

Avoid at any cost!!

AVOID
As others have said, they took my deposit, never dispatched the item and they are not communicating and have deleted their Facebook. Unfortunately, it is past the 180-day PayPal protection so I have lost my deposit and chance for a refund.

Don't pre order as if it goes out of stock despite paying deposit fees you will never get your item or money back. They ignore your messages.....real shame as I thought the company was professional but I was very wrong. I will be taking legal action.

Doesn't respond to messages, no communication.

Pre-ordered a figure which was due to be released in may, which then got pushed back to June. Figure then went out of stock in June. Tried contacting them several times since June to find out what was happening, via their contact us page, email and finally Facebook and never got any responses. Their Facebook messaging no longer accepts messages from me even though I only sent one kindly asking for an update. All I wanted was a simple stick has been delayed. In addition, their pre order t&cs will only give a refund if they cannot complete the order and/or 12 months has passed. Feels like they are purposefully ignoring responding so they do not have to admit that they cannot fulfill the order and refund.

Pre-ordered a figure here months ago, which was due to be released May. Messaged the company on facebook to ask back at the start of June as my order still hadn't even been packed. They told me the figures hadn't arrived in UK yet and was due next week (Other UK companies already had it by then and sent their stock out). Come next week and nothing. It's now the end of June as still no news. They have not responded to anymore messages and have gone completely silent. They have disabled visitor posts on their facebook page which had several other people complaining about the same issue. People took to commenting on their posts instead, specifically on a post about the very figure I'm speaking about and they've since deleted all comments off all posts that are complaining. Instead of just issuing out apologies and emails explaining the situation they are completely ignoring it and deleting anyone who asks publically. Their facebook page information states they always respond to messages, but what you get is a copy pasted message that says they have received your message and will respond shortly (which they don't). This also means they can read messages and determine if they want to respond or pretend they haven't seen it, as the little indication that they've read your message now won't show.
Do not pre-order from here. Others have said the same thing with pre-orders from this company, they are awful. Unfortunately I only saw the few positive reviews from people who had ordered in stock items.

I pre-ordered a figure from this website, and it hadn't arrived in 2 months. I contacted them a few times in those 2 months and sometimes they never bothered to reply at all until I sent another email. After the 2 months they refunded me. It wasn't their fault however, it was the suppliers. They couldn't do much about it and that was understandable. What I didn't like was the response time from customer service.

However, since then I have given them a second chance and ordered a figure recently. It came well-packaged and came the very next day without any issues. My first experience might have been a pretty bad one and they could definitely get better customer service, I'll still likely buy from there again because they made up for it the second time around!

Hope I could help!