eyeZy Reviews 

595
•
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, most reviewers were somewhat happy with their experience overall. Consumers often mention that the support team provides very helpful assistance when dealing with technical setup challenges. People frequently note that the platform is easy to navigate and useful for monitoring routine daily activities. However, some reviewers were not happy with occasional synchronization delays and data update issues on target devices. A few other people also felt that unexpected trial charges and unclear billing terms made the subscription process quite frustrating. Additionally, a small group of users experienced difficulties reaching customer support agents during urgent subscription or technical problems.

What people talk about most

Customer service

Users describe positive interactions with customer service, frequently praising quick responses, polite... See more

Staff

Clients share positive opinions on staff, frequently highlighting helpful representatives who provide prompt... See more

User experience

Customers had mixed feelings regarding the user experience, with some reviewers praising the platform as easy... See more

Application

Customers consistently note ambiguous experiences with application, as some reviewers praise the software for... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising the professional support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The app is not updating accurately the data. It has been presenting delays.

Company replied

Rated 5 out of 5 stars

When it comes to customer service, this company really does provide it, and to top it off they instantly respond to you in the most caring helpful way. You don't get that a lot now a days, my agent Pe... See more

Company replied

Rated 5 out of 5 stars

So i updated my son to a new phone in june of 2025. I downloaded and linked his new phone as required multiple times and would be tracking then loose tracking and so on. I would try to relink and ha... See more

Company replied

Rated 5 out of 5 stars

Johnny Smith spent several hours assisting me with adding the eyezy to my target phone as it would stop connecting to my phone after reinstalling several times. The install app was giving him a terrib... See more

Company replied


Company details

  1. Software Company

Written by the company

The only phone monitoring app for parental control any modern parent will ever need. Our Mission It’s time for a phone monitoring app that actually works Technology has an important role to play in keeping your loved ones safe. So why are so many parental control apps so outdated? What was good 10 years ago just doesn’t cut it today. That’s why we created eyeZy. As parents, we grew tired of monitoring apps that overpromised and underdelivered. We wanted a solution that wasn’t just a bunch of mediocre tools slapped together. We wanted something that would give us access to their digital world and arm us with the information we need to keep them safe. And with that, eyeZy was born — the most powerful, feature-rich monitoring app around, with artificial intelligence for even better, always-improving protection. It’s a product built for today’s hyper-connected kids and is designed to work seamlessly with modern social media apps.


Contact info

3.6

Average

TrustScore 3.5 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(595)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service Experience

I had difficulty installing Eyezy so I contacted support & Matthew Stone was the rep who helped. I can't believe how he went above & beyond to help! He got my Ezey app up & running! He was so patient & helpful especially when I was having difficulty understanding. Wonderful experience! Great company!

May 26, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Kari,
Thank you for the 5-star rating and for sharing your experience! We're glad to hear that our support team helped you successfully install Eyezy and provided a positive experience.
Our team does its best to provide you with the best quality services.
If you need any assistance, we’re always here to help!
Eyezy support

Rated 1 out of 5 stars

They’ll charge you multiple times once you enter your CCV credit card

Once you enter your credit card info & CCV, they will automatically charge multiple times of small amount like 33$ 52$ and 48$ etc They charged me in total 437$ from my account. And I didn’t subscribe any other additional features. Additionally it’s not working. Bcz after you subscribe they will give you nothing. I mean it. It just scam and can’t refund.
Please refund my money
tm.alzammar AT gmail com
Customer id: 10029687

April 1, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Please accept our apologies for the inconvenience this problem caused. We recommend you to contact our Technical Support Department where we can assist you in real time.

Rated 1 out of 5 stars

CAUTION

CAUTION! The program does not work properly. Installed and stopped working after 2 days. Re-installed many time and the same thing happened over many months. Decided to just forget about it and used another program. LATER....noticed they had put through a charge 4 days BEFORE due date. I could not contact eyezy as I could not log on so I decided to query the charge through my credit card company. Eventually found that special number for log in and cancelled BEFORE the due date. Credit card company believed that the cancellation had to be 48 hours not 24hours before therefore I have lost my money for the whole yearly charge. THEY REFUSE TO REFUND OR LET ME TRY TO USE MY ACCOUNT. Please see other customers who have problems getting a refund when the program does not work. Stay Away from this program. Better ones out there.

February 12, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We recommend you to contact our Technical Support Department where we can assist you in real time. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

It did its job

It did its job, The attention of Sylvie Lagrande was the right one and helped me solve my problems.

May 14, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Sylvie Lagrand

Sylvie Lagrand
Was very helpful today,,
I was struggling with setting up my iPhone and she explained everything very well

May 12, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 1 out of 5 stars

CAUTION!!

CAUTION!!! They promise things they can not fulfill. They also tell you about a refund policy within 30 days. They are not fulfilling that promise! I have asked several times for a refund due to the program NOT WORKING! It only gives partial information. It does not show everything like it says it can. I have sent several emails and now received a response that they will not give a refund because I decided I didn't like the program.
What I said when cancelling was, the program is not showing me everything. I have re installed it a few times and nothing seems to correct the issue. It is not giving me the information it states it will give and I want a refund.

May 7, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

My peace of mind

Eyezy—it’s my parenting superpower!
We respect our son’s privacy and want to raise him to be responsible for his actions. But let’s be honest—he’s still growing, and sometimes he needs a little guidance.
We don’t interfere with everything he does. That’s not the goal. We just want to make sure he’s not entering dangerous areas in our city or dealing with problems at school or with friends.
With Eyezy, we can give him space while still staying in the loop. It helps us protect him without overstepping.

April 22, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

This tool helped us put an end to those…

This tool helped us put an end to those endless family arguments over the constant “Where are you?” questions.
Before Eyezy, every evening felt like a small battle—checking in, missed calls, vague answers. It created tension we didn’t want but couldn’t avoid. Now? The guessing is gone. With Eyezy, we can simply check the location updates and know our child is safe.
It’s about reducing stress for everyone. Fewer questions. Fewer misunderstandings. And a lot more peace at home.
Eyezy gave us back something we didn’t even realize we were losing: calm, trust, and better family moments.

April 1, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

When our teenager started disappearing…

When our teenager started disappearing for hours without notice, we were worried. He became distant, secretive, and wouldn't tell us who he was with or where he was going. That's when we decided to try Eyezy.

This tool gave us real answers. We set up safe zones and got alerts the moment our son entered or left certain areas. We could literally track his location history, all through the easy-to-use dashboard. The screen recorder let us see exactly what apps and messages he was using. We were able to step in and talk to him about risky behavior before it turned into something serious.
I highly recommend Eyezy to every parent. If you’re feeling lost, like we were, this tool puts you back in control. It’s not just about seeing where your kids are—it’s about understanding their world and keeping them safe in it.

April 1, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Dan is the MAN!

Dan is the MAN!! He helped me tremendously. He answered all my questions.

April 12, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Now we have a family challenge—who…

Now we have a family challenge—who spends the least amount of time on their phone. Thanks to Eyezy for making it a fun and healthy competition!

March 17, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 5 out of 5 stars

Super chat customer support

Needed to get few questions answered. Sylvie Lagrande From Chat Support was very helpfull. Got all the answers in 5 min.

Great work.
Thank you very much Sylvie

March 24, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 1 out of 5 stars

People

People
Don't buy anything is a scam.
They do not refund your money...they block you from the chat for which I payed extra 72 euros/month.
Stay as far as you can!!!
Don't pay anything
If you do you'll be asked for more.
They are not serious
DON'T BUY

March 20, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

Rated 5 out of 5 stars

Eyezy is my digital nanny

Eyezy is my digital nanny. I can work without stressing about whether my son is glued to his phone for hours. It keeps him in check while I stay productive.

March 4, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

Now I don’t have to wait for calls

Now I don’t have to wait for calls. I simply check Eyezy and know exactly when my child has come home. It’s a huge time-saver!

March 4, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

Eyezy is like my sixth sense

Eyezy is like my sixth sense. I always know my kids are okay, no matter where they are.

March 4, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for choosing us and for your feedback!

Rated 5 out of 5 stars

This app saved me from panic

This app saved me from panic! When my daughter wasn’t answering her calls, Eyezy instantly showed she was just at the movies. It helped ease my worries in seconds!

March 4, 2025
eyeZy logo

Reply from eyeZy

Dear Customer, Thank you for your feedback and for using our service!

Rated 1 out of 5 stars

Don’t get scammed like I did

Don’t get scammed like I did. Functionality is not what was advertised. Set up was challenging. I used part of the advertised functionality for a couple of weeks, then even that stopped working. I haven’t used the software for almost a year and was surprised with the auto-renew that I did not sign up for.

February 7, 2025
Unprompted review
eyeZy logo

Reply from eyeZy

Dear Customer, please accept our apologies for the inconvenience this issue has caused. We would greatly appreciate it if you could contact us and provide us with your customer ID or email address. We value every customer and will do our best to help you quickly and resolve the issue. Thank you for your understanding and patience!

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