EZ Car Care Reviews 

Ordered three 5 litres of car cleaning product and a 500 ml of gloss enhancement spray, I received the 3 x 5 litres bottles but not the small bottle.
I have emailed numerous times and called the customer service number that just rings and rings.
It’s a shame because I do like their products but I can’t trust them for future purchases

My Order took 2 weeks to be delivered, and once I received it, it had a product missing.

Tried emailing and calling ( over 2 hours ) still no response!

Placed an order a week ago, still hasn't shipped.
Tried emailing, no response despite their website stating they will reply within one working day.
Tried phoning, but just rings out.
Seems like a scam company, avoid like the plague.

Absolute rubbish service.
Dazzled by a “special” offer I ordered a kit. Immediately I came to my senses and sent an email requesting to cancel the order. Received an email saying request received. Never heard another thing for over a week. Got an email saying my order is getting ready to be shipped! Replied asking to cancel again, again got confirmation received. A few days later got an email saying order shipped!
I now have to post back the order at my cost.
Bunch of cowboys. Just lost a regular customer.

Ordered product from their website mid May, no communication, no reply to emails to customer services, no answer to phone calls, wish I had read these reviews pre ordering, will be seeking a refund, absolute joke, avoid at all costs

over 2 weeks now still haven't got all my order, sent 4 emails and numerous phone calls and no response. I like the products and have used them a few times but with customer service like this cannot order from them,or recommend them again

I’ve used ez car care products for over a year now and have found them to be excellent quality and easy to use and have great results

The adverts and offers appear to good to be true, because they are!
A week after ordering and the status hasn't changed, no reply to emails (some email addresses instantly bounce back) and no way of contacting them to cancel. The DPD tracking number doesn't work (provided very quickly after ordering) so that's obviously entered to prevent cancellations.

Wish I'd read reviews before falling for the BS hype adverts.

I'll have to contact my credit card, file a report and obtain cancellation that way.

Products are ok but customer service is very very poor. I was missing half of my order and was getting no response. Now I’ve had to contact my credit card company to do a charge back.

Order has not arrived after a month. Ignored by customer service, no response through any means. Shocking customer experience and now having to pursue legal methods to get my money back! Cowboys!!

ABSOLUTLEY RUBBISH CUSTOMER CARE Got wrong order , tried ringing , emails messages , no response to any !!!! BEEN ONTO THEM NUMEROUS TIMES FOR THE LAST 2 WEEKS EVERY DAY …..NOTHING …

​I ordered the 3x 5L bundle on April 30th and have had a terrible experience since. I was provided a Royal Mail tracking number, but it hasn’t updated once; it simply states that Royal Mail is still waiting to receive the package from EZ Car Care.
​I have emailed customer service five times. The first two emails only received automated responses, and the last three have been completely ignored. I have also tried calling them multiple times, but the phone is never answered. It has been weeks with no product and total radio silence. Buyer beware.

I placed an order for a 3 product bundle a week ago. I have not received any information about when it will be delivered.

I used the email address on the order confirmation email to ask about the status of the order/delivery twice but got no response.

I called the telephone number on the email several times however got no answer. I’m thinking about contacting my bank to see if I can have the payment recalled because of the situation. Their social media has lots of comments complaining about lack of customer service and issues with delivery. I would definitely not recommend this company.

The products themselves are amazing and thats what brought me toward ordering from the business, after 2 weeks my order came all intact until when checking through what i had bought i saw they had placed the wrong item in my order. 3/4 items were correct and i thought it would be a simple ordeal trying to get the issue resolved, since i have emailed 4 or so times and rang countless times also to no avail. I cannot get in contact via email or phone and i am disappointed as a whole, i was hoping to purchase more in the future but those hopes are now dwindling.

I hope the team will see this review and resolve the issue as i do genuinely like their products.

Used the stuff its great but what can I say customer service is absolutely ridiculous sent my stuff out 7 days after purchasing it came damaged before it was packed my 3 5ltr tubs never showed up and neither did my free £50 mystery box I rang them after 10 mins they answered and told me a new bucket and my other stuff would be sent back out yet still nothing I have rang and rang and sent numerous emails absolute joke will not be purchasing again ill go else where that can be arsed to answer phone

Very slow delivery and when finally delivered there were items missing plus the £50 mystery box was just 4 small bottles of the cheapest products, emailed customer service but no response.

Unfortunately seems to be a bit of a scam company, I placed an order over a week ago and the products have still not been dispatched. I have emailed them twice, messaged on FB/IG and rang also but I have been completely ignored on all occasions. All other recent reviews would appear to be the same. Please stay well away!

No response from the company after sending emails and telephone calls not answered so think I’m going to try and get my money back through pay pal this is know 9 days and no email on despatch date.

Poor service! After claiming they have Royal Mail 48 hours tracked it took 1 week to dispatch. Promo’s are false advertising - I purchased over £50 worth of goods with the view of receiving a mystery box which was never included. I have emailed a few times as a query but I have no response although there website claims to respond the following next working day. Greedy company which is falsely leading customers on with incentives which clearly can’t be upheld. Still awaiting a response now….

Very poor only part of order arrived unable to get hold of anybody connection with the remaining order no free mystery box arrived nobody answers the phone been trying four or five hours absolutely disgusting customer service avoid like the plague. I don’t hear anything when the next 24 hours I’ll be contacting the bank and get a refund or reverse transaction.